Build It
2.1|691 reviews
JS
Joshua S
1 reviews | Active since Member
14 May 2026, 08:09
Unprofessional Service
Was at build it Dundonald this morning trying to buy a power tools. Two of the power tools were on display so I took the circular saw and put it in the empty box since wasn’t anyone to assist and we as customers were left fending for themselves. Any the issue if with the jigsaw which was cable tied to the shelf and I found one of the guys coming through the door as he was on his way to somewhere. The guy is Muzi and he was kind enough to assist cut down the display put it in its box for me. But what makes me give a low rating is his colleague Xoli who was reducibling him the entire time as he was assistant me, she (Xoli) kept shouting loudly in the store for another isle that “There’s no customer that’s special we must load this toilet”. I came to Build it because of quality tools and the friendly treatment from Patricia at the till. Other I feel bad for Muzi who was just trying so calmly to explain that he was assisting a client. I support build it, in here every week. But this is unprofessional for Xoli to do.
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Replies (1)Build It's replyOfficial
24 May 2026, 19:05Hi Joshua,
Thank you for reaching out to Build it Build it Customer Care. We truly appreciate your support and loyalty to our store, and we are very sorry to hear about the difficulties you had during your recent visit to Build it Dundonald. We will escalate your complaint, and the store will thoroughly investigate the incident. We will also be in touch with the store to get more feedback and address the matter appropriately.
Once we have received feedback from the store, we will contact you with an update. Thank you again for bringing this to our attention. Your experience is important to us, and we appreciate your continued support of Build it.
Thank you for reaching out to Build it Build it Customer Care. We truly appreciate your support and loyalty to our store, and we are very sorry to hear about the difficulties you had during your recent visit to Build it Dundonald. We will escalate your complaint, and the store will thoroughly investigate the incident. We will also be in touch with the store to get more feedback and address the matter appropriately.
Once we have received feedback from the store, we will contact you with an update. Thank you again for bringing this to our attention. Your experience is important to us, and we appreciate your continued support of Build it.
Best regards,
Build It's reply24 May 2026, 19:05
Official
Hi Joshua,
Thank you for reaching out to Build it Build it Customer Care. We truly appreciate your support and loyalty to our store, and we are very sorry to hear about the difficulties you had during your recent visit to Build it Dundonald. We will escalate your complaint, and the store will thoroughly investigate the incident. We will also be in touch with the store to get more feedback and address the matter appropriately.
Once we have received feedback from the store, we will contact you with an update. Thank you again for bringing this to our attention. Your experience is important to us, and we appreciate your continued support of Build it.
Thank you for reaching out to Build it Build it Customer Care. We truly appreciate your support and loyalty to our store, and we are very sorry to hear about the difficulties you had during your recent visit to Build it Dundonald. We will escalate your complaint, and the store will thoroughly investigate the incident. We will also be in touch with the store to get more feedback and address the matter appropriately.
Once we have received feedback from the store, we will contact you with an update. Thank you again for bringing this to our attention. Your experience is important to us, and we appreciate your continued support of Build it.
Best regards,