United Parcel Services

Based on recent customer reviews, United Parcel Services South Africa is described as deeply frustrating, with customers reporting parcels stuck for weeks in Kempton Park, unanswered phones, opaque customs and brokerage fees, and almost non-existent communication. A small number of standout agents like Junaid Aboo Baker, Keobakile Modise, and Charmaine Phasha receive consistent praise, but they are exceptions in an otherwise broken end-to-end customer experience.

The most common complaint about United Parcel Services, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe long hold times, dropped calls, ignored emails, and useless chatbot interactions. Frontline agents read from scripts, refuse to investigate, and rarely follow through. Named agents like Junaid and Keobakile are praised, but they are rare exceptions in a broadly adversarial support experience.

United Parcel Services scores 1 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Delivery Speed (1.1); their weakest is Tracking & Updates (0.9). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →

United Parcel Services has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 79 reviews in the last 12 months. They reply to 39% of negative reviews, typically within 66 hours 31 min. Hellopeter has tracked United Parcel Services across 1,094 total reviews. How is the TrustIndex calculated? →