UPS courier the very worst rock bottom

Do not use UPS for any courier or postal service its a nightmare. A parcel was sent to me from France . I then received an email from UPS to the effect that i had to pay R577 for customs clearance through payfast which i did - and i sent my ID etc to the email as requested. No confirmation of receipt !!. Now im still getting an email requesting "additional Information" but it does not tell you what information is required and the links do not work and you cannot contact a representative here in SA at all - and in addition their chat bot AI is an absolute joke. It asks you for the tracking Nos and then when you put same in it tells you the TR Nos does not exist!! Its the worst experience i have had with any company in my whole life - and my parcel still sits somewhere - anywhere in the world - fully paid for - do not be conned . Its cheaper on your soul and much less hassle to take a flight to the country where you want to purchase an item and bring it home yourself - UPS and absolute joke - farce