RH
Robert Harrison-White
Active since Jan 2012
99
Reviews
0
Industries
Reviews
99 reviews1 month ago
Absa still well below par
Nothing has changed at Absa - its the very bottom - no doubt!! Today i tried to phone Sandton branch to inform them of my change of email address. After waiting for 4mins and listening to their brainwashing cyclostyled rhetoric and what they do and dont - I gave up Well they dont answer the phone thats for sure - maybe they should include that on their telephonic message Well not totally - then tried to phone customer care - once again a list of all their products and how important you are as a customer wa wa wa- no answer - now i really gave up They should find out how Capitec trains their staff and Capitec's modus operandi - they could learn a lot from them. Absa still truly pathetic and unlikely to improve - well below par in capacity...
3 replies
1 month ago
UPS courier the very worst rock bottom
Do not use UPS for any courier or postal service its a nightmare. A parcel was sent to me from France . I then received an email from UPS to the effect that i had to pay R577 for customs clearance through payfast which i did - and i sent my ID etc to the email as requested. No confirmation of receipt !!. Now im still getting an email requesting "additional Information" but it does not tell you what information is required and the links do not work and you cannot contact a representative here in SA at all - and in addition their chat bot AI is an absolute joke. It asks you for the tracking Nos and then when you put same in it tells you the TR Nos does not exist!! Its the worst experience i have had with any company in my whole life - and my parcel still sits somewhere - anywhere in the world - fully paid for - do not be conned . Its cheaper on your soul and much less hassle to take a flight to the country where you want to purchase an item and bring it home yourself - UPS and absolute joke - farce
1 reply
1 month ago
OUTsurance clarity and honesty in question
Ok so OUTsurance email my portfolio new rates for 2026 to begin 01 June26 - its up by around 10% which could be expected. In the "Out and About" section they list the items in this category and show the total increase in price for all the items listed but not the price charged for each Item?? I spent at least 30mins total on the phone to various representatives who could not provide the breakdown into the total amount. They can tell you the cellphone is insured for R20000 but cant tell you what they are charging you for the cell phone or other items like glasses within the Out and About item list package . So should you wish to make changes before the Policy comes into effect on 01 June you haven't got all the information - its hidden - they could be charging you R200 or R10 for the item within the total of the package but... BUT you can cancel the Out and About section and put the items back in a "new "out and about " - and then they wil be able to tell you what they are charging you for each item - Oh but then the price will go up!! This is ********* and not above board to say the least - I'm actually surprised that a company that works so hard on advertising its "fair "reputation looks like its not very honest at all- be careful what web you get into with OUTsurance as honesty and clarity doesn't seem high on the list....
2 replies
11 months ago
Discovery Vitality and Health benefits Nonsense
Today I phoned Discovery to try and establish how could join / activate so called personal health pathways and Vitality (latter which they keep going on about.) - and keep emailing you about Firstly they send me an email to say i should have a hearing and a dental check up before X date on "health pathways" - so I presumed this would be paid for by Discovery. The lady could not confirm how much actually i would be responsible for re the account - but something will be activated which would pay something towards the account - but ultimately i would be responsible and would only find out Discovery Health contribution after i had completed for eg the hearing test? Well........ thank you but no thankyou OK then i got through to another very unhelpful argumentative lady re the Vitality program. Apparently you have to be part of Virgin Active gym and some other non-descript gym to join and gain benefits - what benefits are again a covert Discovery secret if there are any benefits at all .... I gym 4 times a week and am extremely fit but i gym at Hartbee****rt Wellness Centre Gym- so i don't qualify and apparently the "Vitality" con is not applicable to me?? And Discovery agents cannot phone you back so i spent 15mins on the phone to Discovery and wasted my money to achieve zero. And why they place a person as an agent who has no intention of helping you at all as a front line person - only Discovery can explain... Looks like the "Vitality" nonsense is a complete farce unless you are part of an elite gym club . And the benefits have still to be explained to me. Maybe what i should do is dump the Wellness Gym at Harties and travel 100km every day (1 hour each way) to get to a vitality gym to earn obscure rewards which the agent is unable to explain to you- yer right Discovery Vitality and Health Benefits are a Load of absolute unclear , obscure and undefined nonsense Dont waste your time- pathetic
1 reply
14 months ago
OUTsurance a disgrace
Up till today 18 April 2025 i used to rate Outsurance highly for their fair insurance pricing and service - having been insured with them for over 10 years. My policy costs me several thousands per month However today i received a financially unacceptable bombshell email for their annual increases Having just persuaded my wife in March to move her insurance from Momemtum to Outsurance and having gone over my whole policy with OUTsurance last month i am absolutely gob-smacked They have increased my car insurance by 30% and 42% respectively for 2 old cars - increased my house-owners which i just raised in March to 4M by 57% and my Out and About which i just added new articles in March - by 42%. This is absolutely preposterous If this is their modus operandi to send you such a questionable email just before the long Easter weekend when they know you cannot contact anyone in this regard - then i am inclined to look elsewhere My advice is be very careful with Outsurance - do not believe their propaganda publicity TV adverti*****ts etc about how much cheaper they are than other insurances - this situation s nothing short of devious and not above board - increasing policy payments between 30-57% - a total disgrace Do not trust anything they tell you telephonically - obviously!! They have lost my respect and probable clientage - lets see when they eventually returned to work - hoping no doubt to pocket my 57% policy increases - which they will not get I can assure you
2 replies
15 months ago
Discovery Health telephonic comms - the very pitstop- the worst
Discovery must have the worst telephonic communication system of any company i have ever had to deal with. All i want to do is find out if Discovery cover medical if i take a trip to Botswana Firstly when you phone them there are no options to go through to a telephone operator So one has to sit through a huge list of spewed down the phone line garbage of anything but what you actually want to communicate about. After about 2mins of waste your time irrelevant phone list waffle you still have found no options to ask anyone about anything - the Lord help you if you are sick or need an emergency medical care because by the time you have been forced to listen to the ongoing lists spewed down the phone at you - and find that what you need is not actually on their myriad lists - you will probably be dead So after wasting about 3mins of phone time you are compelled eventually to press any number they hurl at you - just to get someone who may be able to direct you - and then the phone goes dead - like it did last week after numerous attempts Last week i spent about 30mins on the phone just trying to reach someone - anyone on the phone - anyone will do - even the guy who polished shoes at the entrance - as he may be able to direct you to someone who can assist you What a hopeless waste of time - no wonder medical Aids are struggling - with the Discovery kind of telephonic communication service they must surely infuriate thousands of members including myself Absolutely pathetic
2 replies
15 months ago
Outsurance poor conflicting service
I have been trying to add my wife onto my Outsurance policy and convince her to move from another insurance company. Its been a mission to say the least with conflicting confusing policy statements from different Outsurance agents. Up to this point my journey with Outsurance over the last 10 or so years has been very good - good agents - good resolutions and very professional. However last night was the ultimate worst - an arrogant agent whose interpretation of the policy parameters conflicted with what i was told beforehand by another agent - and then to top it off i wanted to increase my House-owners amount - he said he would phone back with an estimate - and didnt . This is not like the Outsurance i know - maybe the standard is dropping - and looks like they don't need new clients????- maybe time to move on....
2 replies
15 months ago
Safari Outdoor Pretoria Unreasonable purchasing rules
Last Saturday 4 days ago I bought book for a friend on the Botswana border as a present only to find that he already has the book. Today I phoned Safari Outdoor Pretoria to ask them if i could exchange the book for another book when i next pass the shop probably in 2 weeks time. To be told by a lady who must ranks amongst the lowest PR ratings that exist - that Safari Outdoor Policy is that an item has to be returned within 7 days full stop! Well that kind of counts me out as to travel from the Botswana Border to Pretoria to exchange a book costing around R250 would not make sense!! I explained this to the lady and got the same dull monotone bullish answer. So Safari Outdoor can have my R250 and in the process lose me as a potential good customer looking to buy the top of the range Zeiss Binocular (spoke to Zain) and other goods. This kind of business template does not make sense at all . All in all the shop has excellent customer service and goods but if this is their attitude re a faulty purchase then they lose me as a customer as this is totally unreasonable - and good luck to them. Imagine if it were an expensive item?? - Safari Outdoor totally unreasonable attitude which spoils it for me from the base. Ill buy elsewhere
0 replies
16 months ago
Samsung cellular pathetic
I broke my SPen on my S23 Ultra and wanted to order a replacement. The Samsung website is an absolute maize of unnecessary garble that you have to fill in if you would like to place an order - even wanting to know how many people you employ and a load load of such necessaries - all i want to do is purchase a stylus- not give my life history to Samsung Ok so I phoned the Samsung center in JHB and they inform me that Samsung only have a black stylus on offer - the other colors which go with the different color S23 phones - no stock So I am struggling to understand how Samsung cannot even provide a basic part for a flagship recent model top of the range phone - absolutely ridiculous Next phone im going to dump Samsung and get an apple - they will provide a service and will have parts I am sure - unbelievable - "you buy a Ferrari but sorry we cannot service it as we don't have parts - Samsung are pathetic
2 replies
16 months ago
Discovery Medical Aid *******
I was hospitalized from 14-18 January 2025. Under my Discovery Essential Medical Aid Plan i am covered for expenses in hospital. Apparently the Pretoria East Hospital case manager sent a doctors account to the medical aid incorrectly dated for the 13th January when i was not even in hospital . This resulted in Discovery taking this money from my Medical Savings Account and not paying the same from the Scheme. On a phone-call to Discovery to point out the mistake I was told that they would contact the hospital to rectify the matter A week later of course nothing has happened On another phone-call to Discovery today 04 Feb i am told that the previous lady did not even register the matter - and that i should contact then case manager at Pretoria East Hospital. On query as to why i as a client should do this , the lady said that she would escalate the matter and phone me back in 3 days time Attempts to contact the case manager at Pretoria East Hospital proved fruitless with phone operators not even being able to put me through to the case manager Pathetic both from Discovery side and Pretoria East Netcare Hospital side- useless phone operators paid for ??? But if a line is taken though this - ultimately Discovery Clients monies are obviously being subtracted from their medical savings for no valid reason and Discovery Medical Aid are not prepared to help - and blame Pretoria East Netcare. I wonder who Netcare will blame?? A ******* from both sides...
2 replies
Review Distribution
5 Star
10 (10.1010101010101%)
4 Star
0 (0%)
3 Star
1 (1.0101010101010102%)
2 Star
11 (11.11111111111111%)
1 Star
77 (77.77777777777777%)