United Parcel Services
1.3|1,094 reviews
PV
Pieter V
1 reviews | Active since Member
13 Apr 2026, 08:04
UPS pathetic service
We ordered an urgent parcel from the USA via UPS. Driver went to the gate and never to the delivery address. Friday afternoon at 16h45. Come Monday morning the parcel has now been handed to a third party to deliver sometime later this week. No direct answers telephonically, no committment - just left to fate! Pathetic service, absolutely pathetic!
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Replies (3)0
Replies (3)United Parcel Services's replyOfficial
13 Apr 2026, 09:27Good day Pieter,I hope you are in good health. I would like to sincerely apologies for this disservice and inconvenience you have experienced due to this matter.As discussed during our call, I fully agree with your concerns and have taken this up with the relevant department to ensure it is addressed and resolved promptly. I have also sent you an email ([email protected]) with an update on the current status of the delivery.I truly appreciate you bringing this to our attention, as it gives us the opportunity to improve our service. Please accept my sincere apologies for this incident.I will call you shortly after 12:00 PM to provide further feedback.
Regards
Pamela Dzingwa
Regards
Pamela Dzingwa
Best regards,
United Parcel Services's reply13 Apr 2026, 09:27
Official
Good day Pieter,I hope you are in good health. I would like to sincerely apologies for this disservice and inconvenience you have experienced due to this matter.As discussed during our call, I fully agree with your concerns and have taken this up with the relevant department to ensure it is addressed and resolved promptly. I have also sent you an email ([email protected]) with an update on the current status of the delivery.I truly appreciate you bringing this to our attention, as it gives us the opportunity to improve our service. Please accept my sincere apologies for this incident.I will call you shortly after 12:00 PM to provide further feedback.
Regards
Pamela Dzingwa
Regards
Pamela Dzingwa
Best regards,
PV
Pieter V's updateReviewer Update
13 Apr 2026, 09:34It does not solve the problem...... Will NEVER use UPS again.
PV
Pieter V's update13 Apr 2026, 09:34
Reviewer Update
It does not solve the problem...... Will NEVER use UPS again.
United Parcel Services's replyOfficial
22 Apr 2026, 13:47My apologies again Sir.
Best regards,
United Parcel Services's reply22 Apr 2026, 13:47
Official
My apologies again Sir.
Best regards,