ES
Ezra S
Active since Jul 2011
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Don't Trust UPS - Hidden Charges & Admin Failure
Delivery good arrive in the country but not a single call, sms or email telling me this and that customs/duties fees need to be paid and sorted within 14 days, otherwise the goods are confiscated and a R5000 fine imposed. I found out because they were meant to be delivered by 13 May 2026 COB, but I still had no word from UPS by midday on that day and made a call. After calling in (the support number on the UPS website is disconnected and useless BTW), support and I found out that somewhere along the line, someone in your chain of admin misspelled my email address...nice. Once I received the clearance documents, I find out that the admin charge UPS charges for clearing my delivery item was FIVE TIMES THE DUTIES FEES THEMSELVES!!! WHAT THE HELL?! Right, I decide ***** it, I'll pay it anyway. I go to the paygate link, do the whole card payment thing, approve everything on my side. The UPS payment portal bugs out (TWICE!) giving an error message. So listen closely my friends, f$%& UPS, don't trust them, don't ever use them. I wish I could give ZERO stars here I'm so frustrated.
1 reply
21 months ago
2 Weeks No Internet, Lousy Support
Today marks 15 days without internet service. Their support team has sent me from pillar to post, the issue has been "escalated" multiple times, and even though the solution seems simple and straightforward (a faulty router needs replacing), it's been more than 2 weeks. The Vumatel technician and myself were able to confirm the issue ages ago. Difference being, as soon as Vumatel heard their might be an issue, their technician was at my door an HOUR later. That's an example of actual technical support and taking care of your customers. Do better.
1 reply
27 months ago
James Sekgobela was courteous, friendly, efficient and helpful
James Sekgobela was courteous, friendly, efficient and helpful. I was able to sort out my policy change in no time.
1 reply
43 months ago
Uber Eats Drivers Scamming Customers
It's my friend's birthday today, thought we'd order in. Placed an order for just over R700. Order never arrived but still got marked as complete. No messages, they didn't try get hold of us if there was an issue with the delivery. They just up and stole our food. Can't get help on the app, no one gets back to us. We've been robbed.
0 replies
67 months ago
Terrible Service Once Money Taken / Copypasta Apologies
The worst experience I have had buying something in a long time. Details below: Initially I went to the store and had a fine time picking out a bed set and placing the order. This happens on Tuesday, 24 November (10 days before writing this review). I get told they have 2 units available and that they should be able to deliver 26 November. Awesome. Thursday arrives, no bed nor communication. I go into the store the next day Friday 27th. Get told, no sorry, they made a mistake, the system was reading the demo model as one unit and the other one disappeared...they call up the local depot and assure me delivery definitely on Monday next week. Cool. Monday arrives and passes. I call on Tuesday. No sorry, there's actually no unit in the region, need to fly it in from Cape Town so it should only arrive next week...ok. Wednesday I get a call, they can give me a loan unit in the meantime. ok cool. No wait, we actually have a unit of the actual bed you ordered and could send today. I agree. Nothing comes. Thursday night I get a call at 19:30 in the evening (***?) that I miss because I teach at night. Too late to follow up, wait til tomorrow (Friday 4 Dec). Work is hectic and I'm in solid meetings til early evening. I get 3 calls at 18:30 in the evening. Delivery guy at my gate and the guards won't let him in. A) No warning, delivery guy just pitched up unexpected B) I'm out the house working C) The guards need advance warning of furniture removals (which I explained several times prior) for security reasons D) I have now been lied to 5 times It is now 10 days since I placed the order. It's Friday night and on Monday it will have been 2 weeks since I placed the order. I still don't have a bed. This is BS.
1 reply
70 months ago
Moving Homes: How To Trick Customers Into Paying Double
Don't go with them if there's a chance you might be moving properties because they will try double bill you. I just had to go through this experience. These guys think it's ok to double bill you if you move to another property. Here's how they get you: You can't just continue your service at another location. Even though your account is with them, and you may be continuing the exact same service, you have to cancel your service and then reapply for it. You can't just change the address details of the service, it has to be a cancellation. Why? Who knows. The logic escapes me. Doesn't help the situation when they tell you over the phone that no, it's ok, they can have your cancellation done for the end of this month. But then they don't send you the email saying this (which is apparently is a thing they actually do but this time decided not to send me this in writing). Pay attention kids, I learnt this the hard way: GET EVERYTHING IN WRITING! Had I not been reassured that we could smoothly transition from one location to another without being double billed for the same service, I would have just cancelled it and never reapplied at the new place. It took me 3 DAYS to get hold of someone in accounts over the phone to try sort this out. 3 DAYS of calling, liaising with the live chat helper on the website (the only person who seems to be doing their job properly and understands customer service), messaging on Facebook etc. In the end, it's basically a case of "it is what it is" and you're *****ed, where's our money. Misrepresenting facts to your customers over the phone is scamming them. Guaranteeing yourselves a "double bill" when clients are moving is scamming them. Doing this during a pandemic when your client has lost 85% of their income and the remaining 15% hangs on them having an internet connection is downright disgusting. Switching ISPs asap
2 replies
90 months ago
Afrihost Accounts Support is TERRIBLE!
I've been trying to transfer a domain from one Afrihost account to another. Should be simple. Went through the whole process until I have to select a payment option for the package. No option to choose. Call hosting support. We go through a whole process where they even remote connect to my computer to try fix the issue. Wasn't working on their side either. Am told that the accounts department can manually insert the billing tab in the clientzone (why this isn't there by default, who knows). I'm put on hold for accounts department for over an hour and the line hang up. I call again. Estimated time til someone picks up the phone is another 20 minutes. ***?
1 reply
109 months ago
Disorganized / Unprofessional / BS
<p>This started back in February 2017 when the residents of our complex were informed that Vumatel would be hooking us up. Installation for the complex was done by the end of March. Then every single week we were told (by helpdesk, supervisors, sales reps, managers) that installations for the individual units would take place next week...then next week, on so on until now, the beginning of June (2 months). </p> <p> </p> <p>Finally managed to book without hassle and the guys even pitched up an hour early to set us up. </p> <p> </p> <p>Logged onto the Vumatel Portal, registered an account, found a package we wanted and went to activate it. No. Their system has the wrong object number and address linked to this line. I logged about 2 hours worth of calls this day (Friday, 2 June). At first I was told their system is still configuring the installation on their side. Second call same thing but that it should be resolved by 5pm. By 8pm still the same issue, can't activate a package because details on their system are still wrong. But wait -</p> <p> </p> <p>I am then told that the matter has to be referred to Installation Department which only operates Monday to Friday because it looks like the exchange switch has our line linked up to some other complex in the area. It's friday night and after spending most of the day with tech support they tell me I have to wait til Monday for them to MAYBE be able to sort us out...*** Vumatel? This is Telkom-Level BS!</p> <p> </p> <p>Get your s**t together.</p> <p> </p> <p>[end of vent]</p>
2 replies
113 months ago
No Internet for Ages (Telkom's Apathy & Incompetence)
<p>We first started having issues with our internet line in December 2016. By the first week of January 2017, the connection was intermittent, to put it lightly. We would have a connection for about 2-3 hours and then it would be gone for around 5-6 hours, and then on again for a bit and then off again.</p> <p> </p> <p>Speeds around that time were averaging between 2.1 and 2.6 Megabits/s and latency was averaging around 1000ms. On 12 January, the line went completely dark and we haven't had an internet connection since (It's 6 February as I write this).</p> <p> </p> <p>Since logging the fault we've had to put up with the following BS:</p> <p>-About 3 or 4 technicians being "assigned" to us (I only ever saw 2).</p> <p>-My original fault being closed and "resolved" because the technician's secretary called me one time because the technician couldn't enter the property, even though I was there and so was the Complex Manager who was letting in workers the whole day. </p> <p>-Smss telling me that the fault is 50% then 75% done being resolved. Calls to Telkom Technical Support gleaned info that no technicians were even assigned at the time these percentages went up because the WRONG technician was initially assigned on 1 Feb and they're still sitting on their a**es waiting to assign the right one (how can you account for this "increase of fault resolution" when there was NO TECHNICIAN ASSIGNED?!)</p> <p>-My neighbours in the complex are having exactly the same issues and having the exact same apathetic response from Telkom</p> <p>-My Girlfriend and I work as freelancers from home and I am finishing a degree through UNISA. Telkom's apathy towards us not receiving the service we have paid for is not an inconvenience, it's a RIPOFF and ******* ATTACK ON OUR LIVELIHOODS AND FUTURE.</p> <p>- And just to rub a little more salt into the wounds, I recently received a message from Telkom saying I'd get a rebate because of this fault. I see it's a tiny rebate (the want me to pay about 7/8 of what I usually pay). Why the hell should I pay Telkom ANYTHING seeing as I haven't had service for a month? (I seriously doubt this will be resolved before 12 February).</p> <p> </p> <p>My Fault's Ref Number: 373CRK270117</p> <p>My Fault's Escalation Ref Number: 952411</p> <p> </p> <p>Sort your sh** out Telkom, with independent companies coming into the local Fibre Market, you're going to start bleeding customers and losing your ill-gained monopoly.</p> <p> </p> <p> </p>
1 reply
128 months ago
No receptions for 4 years
I have been living in the same place in Lonehill/Fourways for the past 4 years. In that time the cellphone reception has been absolutely horrendous. Calls fail, get dropped, break up and essentially cause a hell of a lot of frustration. I have called about his countless times before, always getting \promises"that it will be looked into"
1 reply
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