SW
Sportsmans Warehouse
Unclaimed Business
SW
Sportsmans Warehouse
Unclaimed Business
51 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Sportsmans Warehouse
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sportsmans Warehouse faces significant challenges across post-purchase experiences. Customers describe broad frustration with refund policies, warranty disputes, and unresponsive customer care. Bright spots emerge through named in-store staff who go above and beyond, but these moments are overshadowed by systemic issues around product durability, delivery delays, and rigid return policies that push customers toward gift cards instead of refunds.
TrustIndex
2.4
Jul '25 - Jun '26
Based on recent customer reviews, Sportsmans Warehouse faces significant challenges across post-purchase experiences. Customers describe broad frustration with refund policies, warranty disputes, and unresponsive customer care. Bright spots emerge through named in-store staff who go above and beyond, but these moments are overshadowed by systemic issues around product durability, delivery delays, and rigid return policies that push customers toward gift cards instead of refunds.
Sportsmans Warehouse has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Sportsmans Warehouse across 638 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
To Whom It May Concern, I am extremely disappointed with the way my experience with Sportsmans Warehouse has been handled. I visited the Canal Walk Sportsmans Warehouse to purchase a new smar****ch. Unfortunately, they did not have the demo size I originally wanted, so I decided to go for the larger model instead. Although the Canal Walk flagship store did not have stock available, the salesperson advised me that they could order it for me and that I would be able to collect it the following day (Sunday) from the West Coast Village branch, where stock was available. I even mentioned that I would first check with Totalsports to see whether they had stock available. Totalsports did have the watch, but it was approximately R1,000 more expensive. After going for dinner, I followed the advice given by the salesperson at Sportsman's Warehouse, who suggested that purchasing online would be the best option and what they would have recommended as well. I completed the online purchase and selected a collection from the West Coast Village store, specifically because they had stock available and because my wife works in the same complex, making collection convenient. Looking forward to collecting my watch on Sunday, I called the store to confirm the collection and this is where the problem started. I was informed that although the store physically has stock available, they are unable to hand over one of those units to me and instead have to wait for Head Office to send the specific unit linked to my online order. Had this process been explained upfront, I would never have completed the online purchase and would rather have purchased the watch immediately elsewhere. To make matters worse, I was advised that a refund would not be immediate and could potentially take longer than simply waiting for delivery. This is incredibly frustrating, especially considering that the store already has stock on hand. A practical customer focused solution would have been to allocate one of the available units to my order and replenish the stock once the replacement arrives from Head Office. At no point was this process clearly explained on the website or by the salesperson. I have now paid for a watch that is physically sitting in the store, yet I am still expected to wait 3 to 5 working days to receive it. This level of service and lack of flexibility is extremely disappointing. I will escalate this matter to Vitality Customer Care and Complaints and will continue pursuing the issue should it not be resolved satisfactorily.
1 reviews | Active since Jan 2020
To Whom It May Concern, I am extremely disappointed with the way my experience with Sportsmans Warehouse has been handled. I visited the Canal Walk Sportsmans Warehouse to purchase a new smar****ch. Unfortunately, they did not have the demo size I originally wanted, so I decided to go for the larger model instead. Although the Canal Walk flagship store did not have stock available, the salesperson advised me that they could order it for me and that I would be able to collect it the following day (Sunday) from the West Coast Village branch, where stock was available. I even mentioned that I would first check with Totalsports to see whether they had stock available. Totalsports did have the watch, but it was approximately R1,000 more expensive. After going for dinner, I followed the advice given by the salesperson at Sportsman's Warehouse, who suggested that purchasing online would be the best option and what they would have recommended as well. I completed the online purchase and selected a collection from the West Coast Village store, specifically because they had stock available and because my wife works in the same complex, making collection convenient. Looking forward to collecting my watch on Sunday, I called the store to confirm the collection and this is where the problem started. I was informed that although the store physically has stock available, they are unable to hand over one of those units to me and instead have to wait for Head Office to send the specific unit linked to my online order. Had this process been explained upfront, I would never have completed the online purchase and would rather have purchased the watch immediately elsewhere. To make matters worse, I was advised that a refund would not be immediate and could potentially take longer than simply waiting for delivery. This is incredibly frustrating, especially considering that the store already has stock on hand. A practical customer focused solution would have been to allocate one of the available units to my order and replenish the stock once the replacement arrives from Head Office. At no point was this process clearly explained on the website or by the salesperson. I have now paid for a watch that is physically sitting in the store, yet I am still expected to wait 3 to 5 working days to receive it. This level of service and lack of flexibility is extremely disappointing. I will escalate this matter to Vitality Customer Care and Complaints and will continue pursuing the issue should it not be resolved satisfactorily.
1 reviews | Active since Jan 2020
I’m really disappointed with the online order return/exchange process at sportsmanswarehouse.co.za. If you collect an online order in-store and then need to exchange or return it, they still require a physical printed invoice because they apparently have to manually attach it to their paperwork. It’s 2026. Customers should not have to stand in-store emailing invoices to staff so they can print them out and staple them to slips. The entire process feels outdated and unnecessarily complicated. Surely online orders should be accessible digitally in-store without customers needing to print paperwork. The system really needs to be modernised and streamlined to make returns and exchanges easier and more customer-friendly.
1 reviews | Active since Jan 2020
I’m really disappointed with the online order return/exchange process at sportsmanswarehouse.co.za. If you collect an online order in-store and then need to exchange or return it, they still require a physical printed invoice because they apparently have to manually attach it to their paperwork. It’s 2026. Customers should not have to stand in-store emailing invoices to staff so they can print them out and staple them to slips. The entire process feels outdated and unnecessarily complicated. Surely online orders should be accessible digitally in-store without customers needing to print paperwork. The system really needs to be modernised and streamlined to make returns and exchanges easier and more customer-friendly.
1 reviews | Active since Jan 2020
their delivery company and customer service is pathetic the delivery company stand and scream at the front of the house then they get into arguments when you ask why they did not phone you when trying to get through to PE branch the phone goes.dead after 3 rings (15:30) then head office say they'll get someone to phone monday(15:40). I will never order online from sportsman's warehouse again. There is alot of smaller sports shops with better service than this.my parcel track num Lswk 49686335. Marèe Trüter
1 reviews | Active since Jan 2020
their delivery company and customer service is pathetic the delivery company stand and scream at the front of the house then they get into arguments when you ask why they did not phone you when trying to get through to PE branch the phone goes.dead after 3 rings (15:30) then head office say they'll get someone to phone monday(15:40). I will never order online from sportsman's warehouse again. There is alot of smaller sports shops with better service than this.my parcel track num Lswk 49686335. Marèe Trüter
1 reviews | Active since Jan 2020
Order not received- I have been waiting for my order for a while. I have emailed and they say they came to my place but they did not. That same day they allegedly came I received an order from other company with no issues. (Like countless other times). I am unable to get the item I ordered from sportsman warehouse. Hopefully I will be able to get a refund.
1 reviews | Active since Jan 2020
Order not received- I have been waiting for my order for a while. I have emailed and they say they came to my place but they did not. That same day they allegedly came I received an order from other company with no issues. (Like countless other times). I am unable to get the item I ordered from sportsman warehouse. Hopefully I will be able to get a refund.
1 reviews | Active since Jan 2020
I ordered online on Wednesday and received it on Thursday. Packaging was thoughtful, items wrapped in Sportsman's tissue paper with a sticker, wrapped by Mark. Thank you Mark and thank you Sportsmans and thank you to the delivery Partner. I would recommend them and I will buy online again.
1 reviews | Active since Jan 2020
I ordered online on Wednesday and received it on Thursday. Packaging was thoughtful, items wrapped in Sportsman's tissue paper with a sticker, wrapped by Mark. Thank you Mark and thank you Sportsmans and thank you to the delivery Partner. I would recommend them and I will buy online again.
1 reviews | Active since Jan 2020
Online Shopping Sucks with these guys, when a person "shops" online right you can see stock is available at your local branch and considering you can shop online and just go and collect but no, that stock at that store is just for walk in clients I have to wait for the stock from the warehouse now after 26 hours since I ordered the goods it still says "ordered" ... shipping or shipped has even started. for a big retail company how useless is this online service?
1 reviews | Active since Jan 2020
Online Shopping Sucks with these guys, when a person "shops" online right you can see stock is available at your local branch and considering you can shop online and just go and collect but no, that stock at that store is just for walk in clients I have to wait for the stock from the warehouse now after 26 hours since I ordered the goods it still says "ordered" ... shipping or shipped has even started. for a big retail company how useless is this online service?
1 reviews | Active since Jan 2020
I wish to lodge a formal complaint regarding the handling of my return and refund. I purchased a pair of shoes on 13 March 2026 (Order ID: LSWC48788015). The shoes first were not in their original Adidas box and they were dirty which led me to immediately contacting customer service to arrange a return. Since then, I have had to follow up with customer care every second day just to get updates on the progress of my return. This has been extremely frustrating and time-consuming. Today i have only received a partial refund of R1649, whereas I originally paid R1899 (including R250 via a Discovery WiCode), no explanation has been provided regarding the shortfall and how am i going to be refunded the R250.00 I sent a follow-up email today requesting clarification, but have yet to receive a response. I kindly request that this matter be resolved urgently as i need to use the funds.
1 reviews | Active since Jan 2020
I wish to lodge a formal complaint regarding the handling of my return and refund. I purchased a pair of shoes on 13 March 2026 (Order ID: LSWC48788015). The shoes first were not in their original Adidas box and they were dirty which led me to immediately contacting customer service to arrange a return. Since then, I have had to follow up with customer care every second day just to get updates on the progress of my return. This has been extremely frustrating and time-consuming. Today i have only received a partial refund of R1649, whereas I originally paid R1899 (including R250 via a Discovery WiCode), no explanation has been provided regarding the shortfall and how am i going to be refunded the R250.00 I sent a follow-up email today requesting clarification, but have yet to receive a response. I kindly request that this matter be resolved urgently as i need to use the funds.
1 reviews | Active since Jan 2020
In May 2025 we purchased a Horizon Torus 5 Complete Home Gym from Sportsmans Warehouse. The assembly of the machine was outsourced to Bevtech Fitness Solutions. Unfortunately, less than 6 months later the pulley cable moved out of place, making the machine unusable. This is particularly frustrating because the machine is used by only one person, approximately three times per week, so it has not been subjected to excessive or improper use. When we reported the issue in November, photos were requested and sent. From the images it appears the issue may be related to how the machine was assembled, rather than normal wear and tear. The response we received indicated that the assembly warranty is only valid for 3 months, and that after this period they would only provide the cable, while the rest of the repair costs would need to be covered by us. This has unfortunately made us sceptical of the 3-month assembly warranty period, as it now raises concerns about whether issues that stem from the original assembly could end up requiring customers to repeatedly pay for repairs after only a few months. Despite this, we were still given a reference number, and since then there has been no follow-up, no communication, and no attempt to resolve the matter. It has now been several months without any feedback. This level of after-sales service is extremely disappointing, especially considering the cost of the equipment and the expectation that professional assembly would ensure the machine is installed correctly and safely. At this point we simply need clarity and a resolution. Either the machine must be properly inspected and repaired, or we need a clear explanation as to why this issue has not been addressed despite the reference number provided. I hope Sportsmans Warehouse and Bevtech Fitness Solutions take this matter seriously and assist in resolving the issue as soon as possible.
1 reviews | Active since Jan 2020
In May 2025 we purchased a Horizon Torus 5 Complete Home Gym from Sportsmans Warehouse. The assembly of the machine was outsourced to Bevtech Fitness Solutions. Unfortunately, less than 6 months later the pulley cable moved out of place, making the machine unusable. This is particularly frustrating because the machine is used by only one person, approximately three times per week, so it has not been subjected to excessive or improper use. When we reported the issue in November, photos were requested and sent. From the images it appears the issue may be related to how the machine was assembled, rather than normal wear and tear. The response we received indicated that the assembly warranty is only valid for 3 months, and that after this period they would only provide the cable, while the rest of the repair costs would need to be covered by us. This has unfortunately made us sceptical of the 3-month assembly warranty period, as it now raises concerns about whether issues that stem from the original assembly could end up requiring customers to repeatedly pay for repairs after only a few months. Despite this, we were still given a reference number, and since then there has been no follow-up, no communication, and no attempt to resolve the matter. It has now been several months without any feedback. This level of after-sales service is extremely disappointing, especially considering the cost of the equipment and the expectation that professional assembly would ensure the machine is installed correctly and safely. At this point we simply need clarity and a resolution. Either the machine must be properly inspected and repaired, or we need a clear explanation as to why this issue has not been addressed despite the reference number provided. I hope Sportsmans Warehouse and Bevtech Fitness Solutions take this matter seriously and assist in resolving the issue as soon as possible.