CS
Cobus S
Active since Feb 2015
19
Reviews
0
Industries
Reviews
19 reviews3 weeks ago
Disappointed
To Whom It May Concern, I am extremely disappointed with the way my experience with Sportsmans Warehouse has been handled. I visited the Canal Walk Sportsmans Warehouse to purchase a new smar****ch. Unfortunately, they did not have the demo size I originally wanted, so I decided to go for the larger model instead. Although the Canal Walk flagship store did not have stock available, the salesperson advised me that they could order it for me and that I would be able to collect it the following day (Sunday) from the West Coast Village branch, where stock was available. I even mentioned that I would first check with Totalsports to see whether they had stock available. Totalsports did have the watch, but it was approximately R1,000 more expensive. After going for dinner, I followed the advice given by the salesperson at Sportsman's Warehouse, who suggested that purchasing online would be the best option and what they would have recommended as well. I completed the online purchase and selected a collection from the West Coast Village store, specifically because they had stock available and because my wife works in the same complex, making collection convenient. Looking forward to collecting my watch on Sunday, I called the store to confirm the collection and this is where the problem started. I was informed that although the store physically has stock available, they are unable to hand over one of those units to me and instead have to wait for Head Office to send the specific unit linked to my online order. Had this process been explained upfront, I would never have completed the online purchase and would rather have purchased the watch immediately elsewhere. To make matters worse, I was advised that a refund would not be immediate and could potentially take longer than simply waiting for delivery. This is incredibly frustrating, especially considering that the store already has stock on hand. A practical customer focused solution would have been to allocate one of the available units to my order and replenish the stock once the replacement arrives from Head Office. At no point was this process clearly explained on the website or by the salesperson. I have now paid for a watch that is physically sitting in the store, yet I am still expected to wait 3 to 5 working days to receive it. This level of service and lack of flexibility is extremely disappointing. I will escalate this matter to Vitality Customer Care and Complaints and will continue pursuing the issue should it not be resolved satisfactorily.
0 replies
6 months ago
I have been with Webafrica for over 5 years
I have been with Webafrica for over 5 years. You could never get hold of someone and everything goes through whatsapp so human interaction. I moved house and was without service for 4 weeks. Webafrica installed and was working for a month and my account was disabled. Spending 6 hours on whatsapp to resolve but a useless exercise. I took me 5 mins with Rain to get me sorted. I went to Rondebosch to collect my 101 pro router and within minutes connected so I can watch my Grand Prix. This is service and the person that made it happen was Mhlengi. Thank you and best service ever.
1 reply
7 months ago
Cartrack Harassment
I have sent numerous emails to Cartrack and rep**** to their consultants who keep harassing me with emails and constant phone calls, sometimes three to five times a day. I have repeatedly informed them that I do not have any agreement with Cartrack and that I no longer own the vehicle in question. Despite this, they continue to contact me and demand payment for something I never signed up for. This behaviour is completely unacceptable and amounts to harassment. I have asked them to stop contacting me unless they can provide proof of a valid contract, but they ignore my requests. Cartrack, please stop contacting me immediately and remove my details from your system. This is the email that i have sent and responded to their emails...... There was no undertaking.... I am writing to formally request the cancellation of any account or agreement that may be listed under my name with Cartrack. When I purchased my vehicle, it was financed through ABSA, and the tracker was included as a cash component within the financed deal. Since that time, I have not required any tracking services. The vehicle in question has since been sold, and I am currently employed at a motor dealership. Accordingly, I do not have nor acknowledge any active contract or financial obligation with Cartrack. Please remove my details from your system and confirm in writing that any alleged account or contract has been cancelled and that I hold no further liability.
1 reply
7 months ago
Misconduct and Potential POPIA Breach by Vodacom Bayside Consultant711010100
My son, who is on the autism spectrum and is employed, visited Vodacom Bayside Mall on several occasions after seeing an advert in your brochure offering an Xbox on a 36-month contract. He app**** for the offer but was advised by Monique that he first needed to obtain a cellphone contract. He then app**** and was approved for an Honor device; however, he was not satisfied with that option and contacted his mother. She informed him that she would accompany him to the store on Saturday, 19 October, and I decided to join them. Upon arrival, we informed a staff member that we were there to see Monique, as my son is her client. We waited for more than half an hour while she assisted other customers. During this time, Monique did not once approach or acknowledge us to indicate that she would assist us shortly. When she eventually completed her previous consultation, she continued with paperwork, ignoring us. A new customer then entered the store, and another consultant advised Monique that we had been waiting. She responded that the new client had an appointment. We were surprised, as this was not communicated to us, nor is it standard practice to make appointments at a retail branch. Monique eventually approached us, but instead of greeting or introducing herself, she immediately stated that my son had been declined for affordability reasons. Before my wife could respond, Monique went on to say that my wife had also been declined, even though my wife did not apply for any contract and already holds an active Vodacom contract. This raises serious concerns, as Monique had no authority or consent to perform any credit check on my wife’s name. This constitutes a potential breach of the Protection of Personal Information Act (POPIA) and a clear violation of privacy. Furthermore, Monique made these statements loudly in a public area of the store, causing unnecessary embarrassment and distress. Shortly after we left, my son showed me an SMS confirming that his application had, in fact, been approved. I returned to the store to clarify this, and Monique’s response was dismissive and inappropriate. When informed that my son was waiting outside as he finds confrontation overwhelming, she remarked, “Why is he running away?”, which was insensitive and unprofessional. This entire interaction was handled with a complete lack of professionalism, empathy, and respect. The matter has caused significant emotional distress to my family and reflects poorly on Vodacom’s standards of service and data protection compliance. She should not handeling customers!!
2 replies
11 months ago
Ongoing Account Hold Issue with Discovery Bank
To Whom It May Concern, I am writing to express my deep concern and frustration regarding the manner in which my business accounts were frozen without any formal investigation or supporting evidence. In December 2025, a client paid a holding deposit for a vehicle. This deposit serves a specific purpose, to secure the vehicle. The client failed to fulfill the agreed upon payment terms on two separate occasions, resulting in the vehicle being sold to another buyer. The client then approached his bank, claiming he paid for a vehicle that was never delivered. Based solely on this claim, my business account at Absa was placed on hold, and shortly thereafter, my accounts at Capitec and Discovery Bank were also frozen. It took several months, legal intervention, and the involvement of the Banking Ombudsman to resolve the issue with Absa and Capitec. Both institutions ultimately agreed that the matter was of a civil nature, and that I had acted within my legal rights. Despite this, Discovery Bank has continued to hold my account. I have contacted your offices on several occasions, most recently on 8 July 2025, only to be informed that I must resubmit all supporting documentation once again. During this call, I attempted to explain the full context of the situation. The consultant, without any legal expertise to my knowledge, proceeded to classify the matter as "*****" a conclusion that directly contradicts the findings of two other major banks and legal professionals. What makes this even more disappointing is that I have always enjoyed being a Discovery client. My family and I currently use your services for medical aid and insurance, and until now, I have only had positive experiences with the Discovery Group as a whole. It is therefore disheartening to be treated in this manner without proper investigation or fair process. It is unacceptable that a bank can act solely on the basis of an unverified claim, freeze an account, and then refuse to cooperate in resolving the matter, even after extensive clarification and supporting documentation have been provided. Such actions have a severe impact on business operations and personal reputation. I am formally requesting that Discovery Bank urgently review my case and engage with the relevant parties, including Capitec and Absa, to verify the outcome of their investigations. I also request written confirmation of the status of my account and an explanation for the continued delay in its release. Sincerely, Cobus Slabber
6 replies
18 months ago
Extremely Disappointed with Service
Dear Woodford Team, I have been a loyal client of Woodford for many years, having rented vehicles from you since the inception of your long-term rental service. Unfortunately, my recent experience has left me feeling extremely disappointed. My rental period ended on December 18th. On that day, I attempted to call your team to extend my rental for another month but received no response. The following day, after 7 PM, I received a call from your airport branch advising that the vehicle needed to be returned. I explained to the agent that I intended to visit the branch on December 21st to arrange the extension. Today, December 20th, I was called again and reiterated my plan to visit tomorrow and requested that the additional days be deducted from my deposit, as is customary when extending a rental. The agent said he would follow up but later informed me that the High Risk Department had activated the vehicle's immobilizer, rendering the car unusable. I immediately contacted your head office, which advised that Touraq from the Cape Town branch would call me. However, I have now been on hold for over 25 minutes, with no response or resolution. Meanwhile, I am unable to attend an important meeting due to the vehicle being immobilized. As a longstanding and loyal client, I feel I am being treated unfairly and unjustly—almost as though I were a ********. This is unacceptable, especially given the trust I have placed in your company over the years. I request immediate assistance in resolving this matter and ensuring that loyal clients like myself are treated with the respect and professionalism we deserve. Sincerely, Cobus Slabber
1 reply
18 months ago
One thing that I can say is that the service is great
One thing that I can say is that the service is great. It is always good when you need help or assistance that you can get hold of someone within minutes. Although I had an issue with porting my number with the friendly team, my issue was resolved.
0 replies
26 months ago
Bad Service
I moved house in the middle of last month. Service was connected at my new house so everything was perfect until this morning on the 1st of April. No service. Relieved an email the day before stating that my old service has been canceled. This morning on the 1st of April I am chatting with Ngcebo Z. I was told they can not find my address or my account. I have send them screen shots with my account details including my user name and password. No account found. Can not reach there office to speak to someone in person. All that the person can say is they will keep on checking. In the meantime I have no connectivity and I am running a business from home. This is not the first time I have issues wit webafrica. Get trained staff to assist with problems like this and get a line where you can speak to a person to assist you. So I am still without connectivity and loosing business. 2 hours and counting...
0 replies
29 months ago
Worst service-Avoid using them !!
Worst service ever !!!! My line was disconnected because of payment. Reason is the jumped from R996 to R1206 without any notification bit I made the payment so we can get connected again That's when we start having problems. Payment was made just after 5pm on Monday. The only way you can get holdnof anyone is via whatsapp or the online chat but, no one responds at all. Since after I made payment untill this morning, still not connected. I called there number but option to doesn't work so I went with option for new accounts. As soon as I said my line is still connected then they drop the phone. Happened 3 times already. When you go on whatsapl then the response you get is that they are aware that you there and they will get back to you but that is since last night. Unbelievable so I have to wait until they decide when they ready to contact me to assist me for what I paid for to connect me again. I am moving house soon and I will make a point of not using webafrica's seduce again. Been wothbthem for many years but this service where you can ot speak to anyone is unacceptable.
0 replies
30 months ago
Wolf in sheep's clothing - Inner Flow
This review Is based on the owner of the business Anita Craig. Anita was in the market to sell her Volvo but couldn't as the amount she owes the bank is more than market value. Reason for sale was that she was going in for a leg operation and won't be able to drive her vehicle so she got someone to take over her vehicle payments as won't be able to cover them. The client paid R28 300 into her account as deposit. He received the vehicle as it is a business and the partner drove and paid for it including the deposit. Keep in mind an agreement was signed as well. Few days after the deposit was paid the installment of R11 800 was due and the person who took it over paid it as well. Next month arrived he the installment again and so dit he the next month again of R11 800. Now the Agreement was that he should get finance within that 2 month period but Anita said an addendum needed to be drawn up to extend it for another 30 days and he must pay the installment within 5 days. Addendum was signed and he paid the installment of R11 800 again as per her request. Now this is where the grub comes in. As soon as he paid it she reported the vehicle to SAPS. Charge that was opened was , driving vehicle without owners consent and that makes it theft. That allowed her to activate the tracker and it was done. They took the vehicle at a garage during peak time from him and he had to find his own way home. This was planned because her leg is better and she can earn money again to pay for her vehicle herself so she doesn't need the person that paid her a deposit and her installments anymore and wanted her vehicle back. The court ruled that it was a civil matter and the vehicle must be handed back to her. So far no purgery charge was laid against her but hopefully Wesbank will do as the matter was reported to them. In short, if she can de***** a person like that then just imagine what she does to her clients. The case number that was registered is CAS 25/11/2023 There will be civil charege laid against Anita Craig for the recovery of the funds.
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (84.21052631578948%)