Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Woodford Car Hire delivers a strongly positive rental experience for the majority of customers, with consistent praise for friendly staff, competitive pricing, and efficient pickup and drop-off processes. However, a significant and recurring pain point around deposit refund delays, disputed damage charges, and communication breakdowns on after-sales issues drags down the overall score considerably, particularly in Communication & Aftercare (2.6) and Vehicle Quality & Reliability (3.1).
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members as friendly, patient, and professional. Agents like Jezica, Mosupa, Desigan, Robin, and Mbali receive repeated praise across branches for going above and beyond.
Replied to 6.428571428571428% of negative reviews
Typically takes less than 22h 15m to reply
TrustIndex
8.4
Score
Avg Reply
727
Hours
NPS Score
57
Recommended: Very Likely
Replied to 6.428571428571428% of negative reviews
Typically takes less than 22h 15m to reply
Apr '25 - Mar '26
Recent reviews (1,331)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Compliment
Service great Londy,Phili,Loyiso they doing best they remind me of the lady Hlengiwe who is working upstairs now .Keep it up
1 reviews | Active since Jan 2020
Compliment
Service great Londy,Phili,Loyiso they doing best they remind me of the lady Hlengiwe who is working upstairs now .Keep it up
1 reviews | Active since Jan 2020
Woodford Car Hire don't return deposit money
Since 24 November my partner Rita and I have been unable to get our deposit back. We had numerous calls and promises to pay. Absolutely shocking! Why must the customer continuously beg and plead to get their money back when it should be automated!
1 reviews | Active since Jan 2020
Woodford Car Hire don't return deposit money
Since 24 November my partner Rita and I have been unable to get our deposit back. We had numerous calls and promises to pay. Absolutely shocking! Why must the customer continuously beg and plead to get their money back when it should be automated!
1 reviews | Active since Jan 2020
Terrible service from Woodford car hire
It is almost three months and I am still waiting for my deposit refund. What a bunch of ******.
1 reviews | Active since Jan 2020
Terrible service from Woodford car hire
It is almost three months and I am still waiting for my deposit refund. What a bunch of ******.
1 reviews | Active since Jan 2020
Good except the wait
Easy online system to book, good reception on arrival, but why wait 1/2 hour for a car that was booked for 8am and I only get there at 9am. Why the wait if I was expected earlier?? Was eventually given another car, because I was running late. Then they send me to the car holding area, and the person there, just waves you in the direction of your car, with no other help. It does not help if my car is hidden behind a green container at "number 23" and I can't see it.
1 reviews | Active since Jan 2020
Good except the wait
Easy online system to book, good reception on arrival, but why wait 1/2 hour for a car that was booked for 8am and I only get there at 9am. Why the wait if I was expected earlier?? Was eventually given another car, because I was running late. Then they send me to the car holding area, and the person there, just waves you in the direction of your car, with no other help. It does not help if my car is hidden behind a green container at "number 23" and I can't see it.
1 reviews | Active since Jan 2020
Still waiting for deposit back from January
They have been holding deposits of mine since early January and this is the third time this has happened, at one stage they told me upon car pickup that "it was raingin and they had no cars and if I could wait a few hours" - only after I complained, I got a vehicle (VW Van) to use. The staff I fid great, just their system is shocking for getting deposits back - of the blaming the bank when it is them. It's a shame, as this company normally delivers, but it has become noticeably predatory with it's practices.
1 reviews | Active since Jan 2020
Still waiting for deposit back from January
They have been holding deposits of mine since early January and this is the third time this has happened, at one stage they told me upon car pickup that "it was raingin and they had no cars and if I could wait a few hours" - only after I complained, I got a vehicle (VW Van) to use. The staff I fid great, just their system is shocking for getting deposits back - of the blaming the bank when it is them. It's a shame, as this company normally delivers, but it has become noticeably predatory with it's practices.
1 reviews | Active since Jan 2020
Always Woodford!
Always a very positive experience to meet your professional staff!
1 reviews | Active since Jan 2020
Always Woodford!
Always a very positive experience to meet your professional staff!