Woodford Car Hire
4.3|10,634 reviews
NS
Nomzamo S
1 reviews | Active since Member
27 May 2026, 14:29
Held Deposit
I have been renting a vehicle on a monthly basis from Woodford Car Hire at King Shaka Airport in Durban, and I have generally found both their service and pricing to be good. However, I am experiencing a serious issue regarding my deposit for the month of April, which has still not been refunded. It has now been over a month, and despite my repeated follow-ups, I have been sent back and forth between Woodford and their bank, with no clear resolution or accountability from either party. This situation has become extremely frustrating, as I have made every effort to provide the necessary details and follow the correct processes.
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Replies (2)Woodford Car Hire's replyOfficial
28 May 2026, 09:22Dear Nomzamo
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on [email protected]
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on [email protected]
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Best regards,
Woodford Car Hire's reply28 May 2026, 09:22
Official
Dear Nomzamo
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on [email protected]
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on [email protected]
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Best regards,
NS
Nomzamo S's updateReviewer Update
28 May 2026, 10:33 Good day, Abigail,I hope you are well.I have logged several queries with your customer care team, but I feel that my concerns have not been given the necessary attention. I would appreciate it if I could forward you all the related correspondence for your review.Please share your email address so that I can send through the full communication history. For your reference, my email address is [email protected].I look forward to your assistance in resolving this matter.
NS
Nomzamo S's update28 May 2026, 10:33
Reviewer Update
Good day, Abigail,I hope you are well.I have logged several queries with your customer care team, but I feel that my concerns have not been given the necessary attention. I would appreciate it if I could forward you all the related correspondence for your review.Please share your email address so that I can send through the full communication history. For your reference, my email address is [email protected].I look forward to your assistance in resolving this matter.