Backward online order exchange process

I’m really disappointed with the online order return/exchange process at sportsmanswarehouse.co.za. If you collect an online order in-store and then need to exchange or return it, they still require a physical printed invoice because they apparently have to manually attach it to their paperwork. It’s 2026. Customers should not have to stand in-store emailing invoices to staff so they can print them out and staple them to slips. The entire process feels outdated and unnecessarily complicated. Surely online orders should be accessible digitally in-store without customers needing to print paperwork. The system really needs to be modernised and streamlined to make returns and exchanges easier and more customer-friendly.