Online shopping/ service delivery after order Sucks!

Online Shopping Sucks with these guys, when a person "shops" online right you can see stock is available at your local branch and considering you can shop online and just go and collect but no, that stock at that store is just for walk in clients I have to wait for the stock from the warehouse now after 26 hours since I ordered the goods it still says "ordered" ... shipping or shipped has even started. for a big retail company how useless is this online service?