Complaint Regarding Return and Refund Process

I wish to lodge a formal complaint regarding the handling of my return and refund. I purchased a pair of shoes on 13 March 2026 (Order ID: LSWC48788015). The shoes first were not in their original Adidas box and they were dirty which led me to immediately contacting customer service to arrange a return. Since then, I have had to follow up with customer care every second day just to get updates on the progress of my return. This has been extremely frustrating and time-consuming. Today i have only received a partial refund of R1649, whereas I originally paid R1899 (including R250 via a Discovery WiCode), no explanation has been provided regarding the shortfall and how am i going to be refunded the R250.00

I sent a follow-up email today requesting clarification, but have yet to receive a response.

I kindly request that this matter be resolved urgently as i need to use the funds.