RE/MAX of Southern Africa

Based on recent customer reviews, RE/MAX of Southern Africa shows a deeply polarised customer experience. A small group of sellers and internal stakeholders praise individual agents and the brand culture, while a much larger volume of clients describe deposit disputes, unresponsive agents, misrepresentation during sales, and breakdowns in property management. Negative sentiment dominates across rental management, transactional integrity, and communication channels at multiple franchise offices.

The most common complaint about RE/MAX of Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. Tenants and landlords describe withheld deposits, ignored maintenance requests, poor ingoing and outgoing inspections, and unresolved defects. Multiple reviewers escalated to the Rental Housing Tribunal or attorneys. Maintenance departments are reported as dismissive while agents disappear after lease signing.

RE/MAX of Southern Africa scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Transaction Process (2); their weakest is Trust & Transparency (0.9). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →

RE/MAX of Southern Africa has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. They reply to 19% of negative reviews, typically within 19 hours 24 min. Hellopeter has tracked RE/MAX of Southern Africa across 735 total reviews. How is the TrustIndex calculated? →