RO
RE/MAX of Southern Africa
Verified Business
RO
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RE/MAX of Southern Africa shows a deeply polarised customer experience. A small group of sellers and internal stakeholders praise individual agents and the brand culture, while a much larger volume of clients describe deposit disputes, unresponsive agents, misrepresentation during sales, and breakdowns in property management. Negative sentiment dominates across rental management, transactional integrity, and communication channels at multiple franchise offices.
TrustIndex
2.8
Ranking
#10
in Estate Agents
NPS Score
-70
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, RE/MAX of Southern Africa shows a deeply polarised customer experience. A small group of sellers and internal stakeholders praise individual agents and the brand culture, while a much larger volume of clients describe deposit disputes, unresponsive agents, misrepresentation during sales, and breakdowns in property management. Negative sentiment dominates across rental management, transactional integrity, and communication channels at multiple franchise offices.
The most common complaint about RE/MAX of Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. Tenants and landlords describe withheld deposits, ignored maintenance requests, poor ingoing and outgoing inspections, and unresolved defects. Multiple reviewers escalated to the Rental Housing Tribunal or attorneys. Maintenance departments are reported as dismissive while agents disappear after lease signing.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I took a rental from REMAX, I noticed there was moulds under the kitchen sink. Reported the matter and was told it will be fixed. And also they used a garage as a dumping site and never cleared it. Everyday when I ask when will it be cleared they will promise 16h00 of the same day. My child started reacting to the moulds and I had to leave earlier to protect his health. This agency went and took 50 % of my deposit. Mind you i left their apartment cleaner than I found it. Nothing was broken during our occupation
1 reviews | Active since Jan 2020
I took a rental from REMAX, I noticed there was moulds under the kitchen sink. Reported the matter and was told it will be fixed. And also they used a garage as a dumping site and never cleared it. Everyday when I ask when will it be cleared they will promise 16h00 of the same day. My child started reacting to the moulds and I had to leave earlier to protect his health. This agency went and took 50 % of my deposit. Mind you i left their apartment cleaner than I found it. Nothing was broken during our occupation
1 reviews | Active since Jan 2020
Dear Hello Peter, I would like to formally lodge a complaint against RE/MAX All Stars regarding the unfair treatment, negligence, and misrepresentation my family and I have experienced during our tenancy arrangement facilitated by their agent, Lot, and the franchise owner, Jenny. We approached the RE/MAX All Stars agent, Lot, after seeing a house advertised for rental. Before signing the lease agreement, the agent visited our previous rental property where we explained our difficult situation. At that time, we were already experiencing electricity disconnection issues because our previous landlord had failed to pay municipal arrears. We were living in extremely difficult conditions and relying on a neighbour for electricity assistance. Because of this experience, I specifically asked the agent to confirm whether the municipal account for the new property was fully paid and up to date before we agreed to rent the property. The agent assured us that we “must not worry” and that everything was in order. Based on those assurances, we signed the lease agreement in good faith. Upon moving into the property, we discovered several serious issues that had not been resolved despite promises that they would be fixed within a week. These included: - Missing burglar guards - No lights/globes in the kitchen - A filthy yard full of empty beer bottles - A broken wardrobe As tenants, we were forced to clean the yard ourselves and purchase light globes at our own expense. To date, the burglar guards and wardrobe remain unresolved. We also noticed that the electricity meter constantly showed zero units. When we raised concerns, we were told that the owner would sort it out “within a month.” Shockingly, on 29 April 2026, the electricity supply to the property was disconnected. We immediately reported the matter to RE/MAX All Stars. We then received communication advising us to pay R6,500 to the municipality to assist with reconnection, which we did. However, the municipality later informed us that reconnection would only happen once the full outstanding amount of approximately R12,500 was settled. Before moving into the property, we had already paid: - R3,000 deposit - R6,500 rental payment I also informed the agent from the beginning that I operate a meat business from which I earn my income. Due to the electricity disconnection, I have suffered substantial financial losses, including: - Meat stock worth approximately R4,000 - Groceries worth approximately R3,000 - Additional expenses for purchasing a gas stove, gas refills, and daily food because our refrigerators could no longer function To make matters worse, we recently discovered that the property is being advertised for sale despite the fact that we signed a 12-month lease agreement. We questioned RE/MAX All Stars regarding this issue and requested clarity, but once again received no response. Despite all of this, we have received no meaningful assistance, feedback, or resolution from either the franchise owner Jenny or the agent Lot. We feel abandoned and misled after relying on the assurances given to us before signing the lease. We believe RE/MAX All Stars failed in their duty to properly verify the municipal account status and failed to disclose material information that directly affected our decision to enter into the lease agreement. We also believe we have suffered financial damages as a direct result of their negligence and misrepresentation. We are requesting: 1. Urgent intervention regarding this matter 2. Accountability from RE/MAX All Stars 3. Reimbur*****t for damages and losses suffered 4. Assistance in resolving the electricity reconnection issue 5. An investigation into the conduct of the agent and franchise management We trusted RE/MAX All Stars as professionals and expected transparency and honesty. Instead, we have suffered severe emotional distress, financial losses, and unsafe living conditions. I hope Hello Peter can assist us in getting this matter addressed urgently. Yours faithfully, Mike Sky City, Johannesburg Email: [email protected]
1 reviews | Active since Jan 2020
Dear Hello Peter, I would like to formally lodge a complaint against RE/MAX All Stars regarding the unfair treatment, negligence, and misrepresentation my family and I have experienced during our tenancy arrangement facilitated by their agent, Lot, and the franchise owner, Jenny. We approached the RE/MAX All Stars agent, Lot, after seeing a house advertised for rental. Before signing the lease agreement, the agent visited our previous rental property where we explained our difficult situation. At that time, we were already experiencing electricity disconnection issues because our previous landlord had failed to pay municipal arrears. We were living in extremely difficult conditions and relying on a neighbour for electricity assistance. Because of this experience, I specifically asked the agent to confirm whether the municipal account for the new property was fully paid and up to date before we agreed to rent the property. The agent assured us that we “must not worry” and that everything was in order. Based on those assurances, we signed the lease agreement in good faith. Upon moving into the property, we discovered several serious issues that had not been resolved despite promises that they would be fixed within a week. These included: - Missing burglar guards - No lights/globes in the kitchen - A filthy yard full of empty beer bottles - A broken wardrobe As tenants, we were forced to clean the yard ourselves and purchase light globes at our own expense. To date, the burglar guards and wardrobe remain unresolved. We also noticed that the electricity meter constantly showed zero units. When we raised concerns, we were told that the owner would sort it out “within a month.” Shockingly, on 29 April 2026, the electricity supply to the property was disconnected. We immediately reported the matter to RE/MAX All Stars. We then received communication advising us to pay R6,500 to the municipality to assist with reconnection, which we did. However, the municipality later informed us that reconnection would only happen once the full outstanding amount of approximately R12,500 was settled. Before moving into the property, we had already paid: - R3,000 deposit - R6,500 rental payment I also informed the agent from the beginning that I operate a meat business from which I earn my income. Due to the electricity disconnection, I have suffered substantial financial losses, including: - Meat stock worth approximately R4,000 - Groceries worth approximately R3,000 - Additional expenses for purchasing a gas stove, gas refills, and daily food because our refrigerators could no longer function To make matters worse, we recently discovered that the property is being advertised for sale despite the fact that we signed a 12-month lease agreement. We questioned RE/MAX All Stars regarding this issue and requested clarity, but once again received no response. Despite all of this, we have received no meaningful assistance, feedback, or resolution from either the franchise owner Jenny or the agent Lot. We feel abandoned and misled after relying on the assurances given to us before signing the lease. We believe RE/MAX All Stars failed in their duty to properly verify the municipal account status and failed to disclose material information that directly affected our decision to enter into the lease agreement. We also believe we have suffered financial damages as a direct result of their negligence and misrepresentation. We are requesting: 1. Urgent intervention regarding this matter 2. Accountability from RE/MAX All Stars 3. Reimbur*****t for damages and losses suffered 4. Assistance in resolving the electricity reconnection issue 5. An investigation into the conduct of the agent and franchise management We trusted RE/MAX All Stars as professionals and expected transparency and honesty. Instead, we have suffered severe emotional distress, financial losses, and unsafe living conditions. I hope Hello Peter can assist us in getting this matter addressed urgently. Yours faithfully, Mike Sky City, Johannesburg Email: [email protected]
1 reviews | Active since Jan 2020
Very disappointed with how RE/MAX handled my deposit after I vacated the property. Unfair and unjustified deductions were made for items that were either pre-existing or not caused by me. Despite raising these concerns, there was little transparency or willingness to resolve the matter fairly. Due to the way this was handled, I have now referred the matter to the Rental Housing Tribunal. I would not recommend their services based on this experience.
1 reviews | Active since Jan 2020
Very disappointed with how RE/MAX handled my deposit after I vacated the property. Unfair and unjustified deductions were made for items that were either pre-existing or not caused by me. Despite raising these concerns, there was little transparency or willingness to resolve the matter fairly. Due to the way this was handled, I have now referred the matter to the Rental Housing Tribunal. I would not recommend their services based on this experience.
1 reviews | Active since Jan 2020
@Team Paul and Renee (Kempton Park), I would like to express my sincere gratitude for the excellent service you provided during the sale of my property—the same one I purchased through your team over eight years ago. The process was seamless and very efficient. All aspects of the sale were handled exceptionally by you and your supporting partners. I truly appreciate how you managed the details, ensuring the experience remained entirely stress-free for me as the seller. I would highly recommend your services to anyone looking to buy or sell a home.
1 reviews | Active since Jan 2020
@Team Paul and Renee (Kempton Park), I would like to express my sincere gratitude for the excellent service you provided during the sale of my property—the same one I purchased through your team over eight years ago. The process was seamless and very efficient. All aspects of the sale were handled exceptionally by you and your supporting partners. I truly appreciate how you managed the details, ensuring the experience remained entirely stress-free for me as the seller. I would highly recommend your services to anyone looking to buy or sell a home.
1 reviews | Active since Jan 2020
Despite cancelling our contract and distancing yourselves from the tenant placed by your agent, you continue to retain my deposit without justification. The tenant has vacated the property, leaving damages behind, yet you have failed to release the funds owed to me. How am I expected to resolve the mess and debts I am already facing without access to my deposit? You have no valid reason to continue withholding this money. I therefore insist that the deposit be paid back to me without further delay. Keep reporting my reviews, just as you did with the first one. But I will not remain silent until you pay what is rightfully owed to me.
1 reviews | Active since Jan 2020
Despite cancelling our contract and distancing yourselves from the tenant placed by your agent, you continue to retain my deposit without justification. The tenant has vacated the property, leaving damages behind, yet you have failed to release the funds owed to me. How am I expected to resolve the mess and debts I am already facing without access to my deposit? You have no valid reason to continue withholding this money. I therefore insist that the deposit be paid back to me without further delay. Keep reporting my reviews, just as you did with the first one. But I will not remain silent until you pay what is rightfully owed to me.
1 reviews | Active since Jan 2020
We were misled into signing the Sales Agreement document by the agent, without prior notification that it was a binding contract. The document stated that we had fully inspected the property, which was not the case, as we had only scheduled a viewing. The agent asserted that a viewing constituted an inspection. As first-time buyers, we were unfami**** with the process and expected the agent to provide a comprehensive explanation, which did not occur. We also discovered that we could have submitted an offer, but the agent pre-filled the form without our input. Had we been informed of the document's binding nature, we would not have signed it. This occurred prior to our bank approval, and we believed these documents were for the bank. We are deeply disappointed and will be reporting this agent. We will be engaging our attorneys to address this matter, as we consider this to be a clear case of misrepresentation. We are profoundly dissatisfied with Remax and its agents. We advise caution when dealing with certain agents and recommend refraining from signing any document unless you are entirely certain of its implications. Thorough research is essential before proceeding, and it is always advisable to have a witness present during any signing. Agents lie just to make a sale!
1 reviews | Active since Jan 2020
We were misled into signing the Sales Agreement document by the agent, without prior notification that it was a binding contract. The document stated that we had fully inspected the property, which was not the case, as we had only scheduled a viewing. The agent asserted that a viewing constituted an inspection. As first-time buyers, we were unfami**** with the process and expected the agent to provide a comprehensive explanation, which did not occur. We also discovered that we could have submitted an offer, but the agent pre-filled the form without our input. Had we been informed of the document's binding nature, we would not have signed it. This occurred prior to our bank approval, and we believed these documents were for the bank. We are deeply disappointed and will be reporting this agent. We will be engaging our attorneys to address this matter, as we consider this to be a clear case of misrepresentation. We are profoundly dissatisfied with Remax and its agents. We advise caution when dealing with certain agents and recommend refraining from signing any document unless you are entirely certain of its implications. Thorough research is essential before proceeding, and it is always advisable to have a witness present during any signing. Agents lie just to make a sale!
RE/MAX of Southern Africa scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Transaction Process (2); their weakest is Trust & Transparency (0.9). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →
RE/MAX of Southern Africa has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. Hellopeter has tracked RE/MAX of Southern Africa across 735 total reviews. How is the TrustIndex calculated? →