KL
Katrin L
Active since May 2018
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Outstanding service and product experience
I recently ordered 5 personalised flasks and the interaction with Jenna in costumer service was outstanding. She understood my needs and went out of her way to get my order processed in time. The flasks are not just flasks, I love how the names and logos are engraved , really cool colour choices, locally made and keep drinks cool for hours.....very happy and highly recommended. Thank you Team Lizzard SA - you guys rock
0 replies
10 months ago
Dispute not resolved in 9 month - Very disappointed
Dispute unresolved 1 year later in August 2024 I suddenly noticed that Nedbank is pushing an earned Interest to my SARS income tax profile. As I had closed my Nedbank account approx 18yrs ago I called Nedbank, explained my problem, received a reference and never heard from them again. In November 2024 I went to speak to the Team Leader at the Hout Bay - Nedbank Branch, ( Western cape Branch). Nobody could assist me at Branch level , but took my details. The matter was traced down to an old . CLOSED, credit card account which was earning some small amounts of interest on a small credit balance. However as the account was closed and old, nobody could assist really. IN January 2025 I was informed that the account was closed and the credit to be paid out. Numerous email follow ups in April, May 2025 remained unanswered by the Hout Bay Team Leader. As I want to submit my August 2025 provisional Tax return I see Nedbank is still pushing income figures to SARS. - But I am not a Nedbank client with no Nedbank account. Also not Itb3 Tax certificate gets issued but yet pushed through to SARS. nobody can assist telephonically or at Branch Level in 9 month.... So frustrating and disappointing. I am not a very happy FNB client, if I have a problem it usually gets resolved that day.
0 replies
49 months ago
Great service
We have been ordering with them for the past 5 years and the service is reliable , fast and efficient. Staff is friendly and always willing to assist. Great service and wood
0 replies
51 months ago
City debits my account with R 80 000 and within 4 weeks can not even given an aster or respond
The City's service system debited our bank account on 1 day 12 times with 12 random transactions to the value of R 80 000. It has been 1 month, I have followed up 4 times and there is NO feedback. The Super user who is looking into this for the past 3 weeks is not even responding. Not a pleasant experience to wake ou with R 80 000 less in your account and nobody to assist you in a reasonable time of 4 weeks. Call centre agents are professional in taking details but can never give an answer or solution.
0 replies
58 months ago
Pathcare = Pathetic Accounts department is shocking
Dealing with the accounts department at Pathcare is pathetic. Firstly they post the account to the hospital adress so I had no idea that there was even an account to be paid. This is related to in injury on duty, the employee was hospitalised and Paid for a Covid Test on the day on injury to AMPATH. So I had no idea that I should expect a 2. account for a Covid test from Pathcare. I only learned about this 2. account 13momth later when the case was handed over for debt collection....how should we know about the account if they never send it to us? I had e-mailed [email protected] 3 x over a period of a month and they don't even bother to respond. Eventually they called and the person on the phone doesn't understand what the problem is and is insisting I have received the account via email - BUT I did not. I would have expected that Patchare would admit to their mistake using the incorrect postal and email adress but they don't. In offer to come to an amicable solution was completely refused. I find this rather disappointing, Pathcare probably things they have the monopoly, can make mistakes like they want and the costumer needs to assume there is an account to there somewhere. The company ethics are shocking and it must be a disgrace for the people working at Pathcare the they are associated with such brand I will try everything to convince my Dr never ever to use Pathcare. Such unethical company Pathcare = Pathetic
3 replies
63 months ago
Love this bank - so innovative & proactive
Love this bank - so innovative and a very intuitive APP. From pre-booking branch visits via the APP, the monthly debits to saving accounts, bank my change, youth accounts, careless cash withdrawl....I am so happy I found FNB! My homeland switch to FNB was declined last year due to an admin technicality and now I even got contacted to ask if I want to move my home loan. FNB is proactive
1 reply
63 months ago
ABSA doesn't care - most disappointing service in the card devision
Fraudulent transactions on my husbands credit card gave us the final push to move away from ABSA. The way the matter was handled was not satisfactory, we closed the account in November 2019 - got the cash that was on the card paid out and a letter came in the post confirming that the account was closed. The fraudulent transactions had all been reversed. However we received statements with an outstanding balance of R 3000 that we apparently owe ABSA. 9 emails later to 4 different departments over 6 month had no success. One literally gets referred from one department to the other but nobody really attends to the matter. After 1.5hrs on the phone I hope that the account is now really closed and balance reveresed. We moved to FNB and are very happy The ignorance of ABSA towards it's costumers is disgusting. Also what I fund most annoying is their verification system of random security questions, it always failed me because I never knew when exactly I become a TELKOM client ( which is about +/- 20 years) The move to FNB was the best thing ever - such an innovative bank
4 replies
98 months ago
8 month since I send me cancellation request and still nothing was done 5 emails & 5 calls later
I want to cancel my landline since October 2017 I have send the Telkom cancellation form via email to ********** now 5 times. Overtime I received the automated acknowledgment response. I have called 5 times as well, 3 x I was promised that the case will be escalated. My last call on 13.4.2018 I was promised by Sicelo - the supervisor on Duty, that he will take care of the matter. Today I received my bill and the line was still on the invoice. Although Call centre operators are all friendly they have not enough power and authority to handle the matter. The escalate the matter 3x and yet nothing happens. typical Telkom :-(
2 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)