Nedbank Reviews | 1.8 TrustIndex | Hellopeter

Nedbank Reviews | 1.8 TrustIndex | Hellopeter

Review Distribution

1.3|2,670 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Nedbank

What do customers say about Nedbank?

Based on recent customer reviews, Nedbank is facing severe customer dissatisfaction across nearly every service touchpoint. Clients describe prolonged ***** investigations, unauthorised debits, blocked accounts without notice, and unresolved FICA issues. Call centre interactions are widely criticised for transferring customers between departments without resolution. While a small number of individual staff members receive praise, systemic failures in digital security, complaint handling, and home loan administration dominate the feedback landscape.

What are the most common complaints about Nedbank?

The most common complaint about Nedbank, based on Hellopeter's AI analysis of recent customer reviews, is Digital Banking & Security. Customers report widespread ***** incidents, app suspensions, sim swaps, and unauthorised transactions. The ***** department takes 6-9 weeks with minimal feedback, and many clients receive partial or no refunds. App glitches, login failures, and FICA-related blocks compound the frustration. Digital Banking & Security (0.6).

Recent reviews (2,670)

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Popular mentions

***** case call centre FICA double debit home loan account blocked no response pillar post helpful consultant great service

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1 reviews | Active since Jan 2020

28 May 2026, 12:08

Distressing Treatment at Nedbank Pavilion Regarding Estate Late Account

I am deeply disappointed by the treatment I received from Nedbank Pavilion while trying to open an Estate Late bank account as an appointed executor. I attended the branch with all original documentation, including: the original executor’s letter, my original South African ID with my previous ID ending in 008, and my current original ID reflecting the amended number ending in 081. The executor’s letter reflects the older ID number because the will and estate documentation date back to 1996, before my ID number was amended. I explained this clearly and provided proof that both IDs belong to me, including original documentation with my photograph. Instead of being assisted professionally, I was treated as though I was a problem and an inconvenience. The branch manager bluntly stated that the executor’s letter “should have been in my current ID number” and further stated that he would not “waste his time” opening an Estate Late account unless I first provided proof that money would be paid into the account. This was extremely upsetting and humiliating. An Estate Late account is specifically required in order for estate funds to be paid into it, yet I was effectively denied assistance before the process could even begin. Rather than trying to guide or assist me with possible solutions, I was made to feel dismissed and unwelcome. I am currently dealing with a deceased estate matter, ongoing administrative complications, and significant emotional stress. What I needed was professional guidance and compassion — not hostility and resistance. I understand banks must follow compliance procedures, but clients should still be treated with dignity and respect. If additional documentation or affidavits are required, this should be communicated professionally instead of making a client feel like a burden. I hope Nedbank reviews how vulnerable clients dealing with deceased estates are treated at branch level, because no person already under emotional strain should leave a bank branch in tears after asking for assistance.

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1 reviews | Active since Jan 2020

28 May 2026, 12:08

Distressing Treatment at Nedbank Pavilion Regarding Estate Late Account

I am deeply disappointed by the treatment I received from Nedbank Pavilion while trying to open an Estate Late bank account as an appointed executor. I attended the branch with all original documentation, including: the original executor’s letter, my original South African ID with my previous ID ending in 008, and my current original ID reflecting the amended number ending in 081. The executor’s letter reflects the older ID number because the will and estate documentation date back to 1996, before my ID number was amended. I explained this clearly and provided proof that both IDs belong to me, including original documentation with my photograph. Instead of being assisted professionally, I was treated as though I was a problem and an inconvenience. The branch manager bluntly stated that the executor’s letter “should have been in my current ID number” and further stated that he would not “waste his time” opening an Estate Late account unless I first provided proof that money would be paid into the account. This was extremely upsetting and humiliating. An Estate Late account is specifically required in order for estate funds to be paid into it, yet I was effectively denied assistance before the process could even begin. Rather than trying to guide or assist me with possible solutions, I was made to feel dismissed and unwelcome. I am currently dealing with a deceased estate matter, ongoing administrative complications, and significant emotional stress. What I needed was professional guidance and compassion — not hostility and resistance. I understand banks must follow compliance procedures, but clients should still be treated with dignity and respect. If additional documentation or affidavits are required, this should be communicated professionally instead of making a client feel like a burden. I hope Nedbank reviews how vulnerable clients dealing with deceased estates are treated at branch level, because no person already under emotional strain should leave a bank branch in tears after asking for assistance.

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1 reviews | Active since Jan 2020

28 May 2026, 08:29

Unfair claim handling & threatened policy cancellation after accident

I submitted a claim after an accident on 19/04/2026. The service since then has been poor.I was told to send photos of the damages and given an estimate without the car being physically assessed.I was told to accept R7,000 or they would close the claim. I refused.After I refused, Nedbank apologized and sent the car to their approved panel beaters.The panel beaters assessed the damage at a much higher amount than Nedbank’s initial estimate.I then received a call saying Nedbank is cancelling my policy because the car is “a risk to insure”.This doesn’t make sense because:The car has never been in an accident before.If it was a risk, why was I insured and renewed in the first place?It seems they are cancelling now because their own panel beaters quoted a higher repair cost, and they didn't do a proper job in the first place.

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1 reviews | Active since Jan 2020

28 May 2026, 08:29

Unfair claim handling & threatened policy cancellation after accident

I submitted a claim after an accident on 19/04/2026. The service since then has been poor.I was told to send photos of the damages and given an estimate without the car being physically assessed.I was told to accept R7,000 or they would close the claim. I refused.After I refused, Nedbank apologized and sent the car to their approved panel beaters.The panel beaters assessed the damage at a much higher amount than Nedbank’s initial estimate.I then received a call saying Nedbank is cancelling my policy because the car is “a risk to insure”.This doesn’t make sense because:The car has never been in an accident before.If it was a risk, why was I insured and renewed in the first place?It seems they are cancelling now because their own panel beaters quoted a higher repair cost, and they didn't do a proper job in the first place.

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1 reviews | Active since Jan 2020

28 May 2026, 07:59

Poor Service

No response or feedback to numerous calls and emails related to Insurance claim

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1 reviews | Active since Jan 2020

28 May 2026, 07:59

Poor Service

No response or feedback to numerous calls and emails related to Insurance claim

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1 reviews | Active since Jan 2020

28 May 2026, 06:45

Misdirected at Maponya branch-charged R99.99 fees despite requesting downgrade

I am a Nedbank client and I visited the Maponya branch in early April 2026 to downgraded my account. I explained that I’m currently unemployed and cannot afford the R99.99 maintenance fee.At the welcoming entrance a staff member told me to sit and wait.After 2min the same person returned and told me we do not do that at the branch call 0800555111.I left without help,having spent money,time to get to the branch.im unemployed and cannot afford airtime easily.i was forced to pay R99.99 in April and again in May because the downgrade was not done. Yesterday I called 0800555111 using my own airtime.The agent Sibusiso helped me but it was not successful he took my details and he asked me to do that at the branch I told him I was there they said they don’t do that I must call he said that’s not true that the branches cannot do account downgrades. This shows I was misdirected.Hence I called yesterday may you confirm my account has been downgraded to a zero/low fee account and please address why Maponya branch staff are giving incorrect information and making the client pay to call. I have been a new client but the service has been poor.please resolve this urgently. Sibulelo Nkonki 0640291180

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1 reviews | Active since Jan 2020

28 May 2026, 06:45

Misdirected at Maponya branch-charged R99.99 fees despite requesting downgrade

I am a Nedbank client and I visited the Maponya branch in early April 2026 to downgraded my account. I explained that I’m currently unemployed and cannot afford the R99.99 maintenance fee.At the welcoming entrance a staff member told me to sit and wait.After 2min the same person returned and told me we do not do that at the branch call 0800555111.I left without help,having spent money,time to get to the branch.im unemployed and cannot afford airtime easily.i was forced to pay R99.99 in April and again in May because the downgrade was not done. Yesterday I called 0800555111 using my own airtime.The agent Sibusiso helped me but it was not successful he took my details and he asked me to do that at the branch I told him I was there they said they don’t do that I must call he said that’s not true that the branches cannot do account downgrades. This shows I was misdirected.Hence I called yesterday may you confirm my account has been downgraded to a zero/low fee account and please address why Maponya branch staff are giving incorrect information and making the client pay to call. I have been a new client but the service has been poor.please resolve this urgently. Sibulelo Nkonki 0640291180

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1 reviews | Active since Jan 2020

28 May 2026, 02:10

Poor service and lack of proper feedback despite my communication and follow ups

Nedbank’s poor communication, endless escalations and cancelled application without explanation are frustrating and disappointing loyal clients.

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1 reviews | Active since Jan 2020

28 May 2026, 02:10

Poor service and lack of proper feedback despite my communication and follow ups

Nedbank’s poor communication, endless escalations and cancelled application without explanation are frustrating and disappointing loyal clients.

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1 reviews | Active since Jan 2020

27 May 2026, 21:54

Nedbank

My nedbank doesn't want to send approval pin of sms . What should I do I tried 7 times but I don't get sms . It says I should go to nearest branch

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1 reviews | Active since Jan 2020

27 May 2026, 21:54

Nedbank

My nedbank doesn't want to send approval pin of sms . What should I do I tried 7 times but I don't get sms . It says I should go to nearest branch

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1 reviews | Active since Jan 2020

27 May 2026, 13:26

Everytime in two to three months this useless bank freeze my account without notifying me mxm

Poor service Ive been with other banks eg standard bank, fnb but ive never received such a poor service like this. Nedbank doesn't care about us it just running a business. They froze my account because of fica verification which i understood but now every 2 months they just freez it without notifying me, when i go to the branch they cant help me they say their network is down like seriously guys we have to use our airtime to call your call center for you to do your jobs. Im now stuck i have to borrow money because of your poor service. I wish i never joined this useless bank mxm.

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1 reviews | Active since Jan 2020

27 May 2026, 13:26

Everytime in two to three months this useless bank freeze my account without notifying me mxm

Poor service Ive been with other banks eg standard bank, fnb but ive never received such a poor service like this. Nedbank doesn't care about us it just running a business. They froze my account because of fica verification which i understood but now every 2 months they just freez it without notifying me, when i go to the branch they cant help me they say their network is down like seriously guys we have to use our airtime to call your call center for you to do your jobs. Im now stuck i have to borrow money because of your poor service. I wish i never joined this useless bank mxm.

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1 reviews | Active since Jan 2020

27 May 2026, 12:34

App Profile Suspension Delay

Drags to resolve App profile suspension even at branch visit

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1 reviews | Active since Jan 2020

27 May 2026, 12:34

App Profile Suspension Delay

Drags to resolve App profile suspension even at branch visit

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