Based on recent customer reviews, Nedbank faces severe and systemic service failures across virtually every customer touchpoint. Customers consistently report unresolved fraud cases, blocked accounts without notice, double debits on home loans and personal loans, and an inability to reach competent staff via call centres or branches. While a small number of individual staff members are praised by name for exceptional service, the overwhelming pattern is one of deep frustration, broken promises, and eroded trust.
Top Strengths:
- •Staff & Branch Experience: A handful of individual staff members are repeatedly praised by name for going above and beyond. Consultants like Melloney Bennett, Natalie, Kabelo Molefe, and others demonstrate that exceptional service is possible when staff take ownership.
Replied to 1.4044943820224718% of negative reviews
Typically takes less than 21h 38m to reply
TrustIndex
1.3
Score
Avg Reply
2049
Hours
NPS Score
-79
Recommended: Unlikely
Replied to 1.4044943820224718% of negative reviews
Typically takes less than 21h 38m to reply
Apr '25 - Mar '26
Recent reviews (3,030)
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Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Nedbank *********** Call Centre
Very poor service from Nedbank Call Centre receive regarding CC statement reference number 606992540 Wisdom. Please can a competent Manager contact me.
1 reviews | Active since Jan 2020
Nedbank *********** Call Centre
Very poor service from Nedbank Call Centre receive regarding CC statement reference number 606992540 Wisdom. Please can a competent Manager contact me.
1 reviews | Active since Jan 2020
Nedbank Merchant machine
Nedbank Merchant machine will be the end of my business, A Monday morning transaction hasn't reflected in my account, every time there are transactions, I have to phone the call centre and send the slip before I get my money, is not just automatic, unless a transaction is less than a R1000, I am borrowing money whilst I am awaiting my funds
1 reviews | Active since Jan 2020
Nedbank Merchant machine
Nedbank Merchant machine will be the end of my business, A Monday morning transaction hasn't reflected in my account, every time there are transactions, I have to phone the call centre and send the slip before I get my money, is not just automatic, unless a transaction is less than a R1000, I am borrowing money whilst I am awaiting my funds
1 reviews | Active since Jan 2020
Bad service and bad treatment from Nedbank
I had a credit card with Nedbank which was settled in full and I received a settlement letter on the 11 December 2023 but I have been struggling since then to apply for financing because they flagged my name, I have sent an email to [email protected] and contacted them several times and they promised that the flag will be removed and years later still not, and it's sad and disturbing because I have been banking with them for 19 years and this is the treatment I get from them. Can they remove the flag on my name and send confirmation that it has been done.
1 reviews | Active since Jan 2020
Bad service and bad treatment from Nedbank
I had a credit card with Nedbank which was settled in full and I received a settlement letter on the 11 December 2023 but I have been struggling since then to apply for financing because they flagged my name, I have sent an email to [email protected] and contacted them several times and they promised that the flag will be removed and years later still not, and it's sad and disturbing because I have been banking with them for 19 years and this is the treatment I get from them. Can they remove the flag on my name and send confirmation that it has been done.
1 reviews | Active since Jan 2020
Nedbank salary switch promotion misleading
I am extremely disappointed with the service I have received from Nedbank regarding a promotion that was offered to me. I was contacted and received an SMS stating that I would receive a R2000 reward if I switched my salary to Nedbank and maintained deposits for three consecutive months. I followed all the required steps and started receiving my salary into my Nedbank account from November 2025. After meeting the conditions, I contacted Nedbank and was told that I would receive the reward within 30 days. However, I have still not received anything. Since then, I have made multiple follow-ups. Each time, I am told that the matter will be escalated, but I receive no feedback and no resolution. It feels like empty promises with no intention of honoring the promotion. This experience has been frustrating and disappointing. Customers should not be misled into switching their salary accounts based on promotions that are not fulfilled.stop misleading people when u need customers
1 reviews | Active since Jan 2020
Nedbank salary switch promotion misleading
I am extremely disappointed with the service I have received from Nedbank regarding a promotion that was offered to me. I was contacted and received an SMS stating that I would receive a R2000 reward if I switched my salary to Nedbank and maintained deposits for three consecutive months. I followed all the required steps and started receiving my salary into my Nedbank account from November 2025. After meeting the conditions, I contacted Nedbank and was told that I would receive the reward within 30 days. However, I have still not received anything. Since then, I have made multiple follow-ups. Each time, I am told that the matter will be escalated, but I receive no feedback and no resolution. It feels like empty promises with no intention of honoring the promotion. This experience has been frustrating and disappointing. Customers should not be misled into switching their salary accounts based on promotions that are not fulfilled.stop misleading people when u need customers
1 reviews | Active since Jan 2020
No voucher code or refund received
Tried to buy a voucher from nedbank app Money taken from my account, no voucher code received Was told problem will be resolved in 5 days and it’s over 2 weeks
1 reviews | Active since Jan 2020
No voucher code or refund received
Tried to buy a voucher from nedbank app Money taken from my account, no voucher code received Was told problem will be resolved in 5 days and it’s over 2 weeks
1 reviews | Active since Jan 2020
Disappointing 😞 Nedbank
My dad withdraw R 1000 from a Nedbank at columbine square. His card was the cloned and transactions kept going off. He went to the Nedbank Southgate branch to report this as he does not have a banking app and is a pensioner. While at the bank being assisted and the employee also so transactions go off. They then blocked the card and made him a new one. He was told to wait 90 days. Surprise today he was informed that there is nothing they can do for him his money is gone. This is a pensioner!!!!
1 reviews | Active since Jan 2020
Disappointing 😞 Nedbank
My dad withdraw R 1000 from a Nedbank at columbine square. His card was the cloned and transactions kept going off. He went to the Nedbank Southgate branch to report this as he does not have a banking app and is a pensioner. While at the bank being assisted and the employee also so transactions go off. They then blocked the card and made him a new one. He was told to wait 90 days. Surprise today he was informed that there is nothing they can do for him his money is gone. This is a pensioner!!!!
1 reviews | Active since Jan 2020
Nedbank Private clients poor service
I am a Nedbank private client , so when i need assistance i cant call in because they refer me to my private banker, My most recent experience with this terrible service , i make contact with my banker 10 March 2026 and we on the 18th today still no response. i have proof of this lack of service and i am paying monthly banking fees of R470 each month. Normal requests for assistance takes days to be sorted out when all i could do was call in but i cant because they refer me to my banker i am officially at the point of moving to another bank. And its not like i make contact on a regular for assistance this is once in a blue moon and still i get ****py service
1 reviews | Active since Jan 2020
Nedbank Private clients poor service
I am a Nedbank private client , so when i need assistance i cant call in because they refer me to my private banker, My most recent experience with this terrible service , i make contact with my banker 10 March 2026 and we on the 18th today still no response. i have proof of this lack of service and i am paying monthly banking fees of R470 each month. Normal requests for assistance takes days to be sorted out when all i could do was call in but i cant because they refer me to my banker i am officially at the point of moving to another bank. And its not like i make contact on a regular for assistance this is once in a blue moon and still i get ****py service
1 reviews | Active since Jan 2020
Suspended profile
Nedbank suspended my profile they say I must provide affidavit and I did but still they haven't get back to me since then and its been long time since last year they didn't even bother to give me feedback,please unblock my account i want to use the money on school fees
1 reviews | Active since Jan 2020
Suspended profile
Nedbank suspended my profile they say I must provide affidavit and I did but still they haven't get back to me since then and its been long time since last year they didn't even bother to give me feedback,please unblock my account i want to use the money on school fees