City Of Cape Town Reviews | 2.3 TrustIndex | Hellopeter

City Of Cape Town Reviews | 2.3 TrustIndex | Hellopeter

Review Distribution

1.6|75 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About City Of Cape Town

What do customers say about City Of Cape Town?

Based on recent customer reviews, City Of Cape Town residents express widespread frustration with municipal service delivery, with serious issues around water outages, electricity disconnections, billing disputes, and unresponsive communication channels. While a small number of citizens praised specific staff members and rapid refuse or electrical responses, the dominant experience involves prolonged delays, ignored emails, and reference numbers that lead nowhere.

What are the most common complaints about City Of Cape Town?

The most common complaint about City Of Cape Town, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Citizens report emails ignored for months or years, call centres disconnecting after long waits, and reference numbers issued without follow-up. Escalations to the Ombudsman and councillors frequently go unanswered, leaving residents feeling unheard and forced to repeat their stories repeatedly.

Recent reviews (75)

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Popular mentions

no water no response reference number billing call centre electricity ignored emails refuse collection helpful staff quick response

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1 reviews | Active since Jan 2020

27 May 2026, 08:46

City of Cape Town Power

I have just been informed by the CoCT power division that my call of last Friday was closed because they couldn't find the address. Today is Wednesday. Why did they not inform me of this problem so that the address can be corrected?? They had my correct phone number. This is poor policies and procedures or non-adherence to same. Peter.

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1 reviews | Active since Jan 2020

27 May 2026, 08:46

City of Cape Town Power

I have just been informed by the CoCT power division that my call of last Friday was closed because they couldn't find the address. Today is Wednesday. Why did they not inform me of this problem so that the address can be corrected?? They had my correct phone number. This is poor policies and procedures or non-adherence to same. Peter.

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1 reviews | Active since Jan 2020

22 May 2026, 15:11

Under estimated account payment

As a tax payer why should I be responsible for someone else mistake as ti an under estimated account of the City of Cape Town. My Tenant sent an complaint to me as there is a possibility of an underground leak. As a landlord would do the necessary checks such as leaks etc the plumber has informed there is a underground/wall leak i had authorized him to repair the leak as my monthly account was shooting up as to a high account of water/electricity. I got thr necessary forms road report an underground leak and will need time to sort out the account . I have spent a half day at the Plumstead Branch to discover that is was not a underground leak it was due to an under estimated reading that was done by the council department,thatdoes the reading of the meters.When i requested payment arrangements i was told that an upfront payment had to be done and forms to completed. As a tax payer I refuses to pay this mistake. After all its not my mistake. As I would like this to be sorted out AS SOON AS POSSIBLE. Thank you

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1 reviews | Active since Jan 2020

22 May 2026, 15:11

Under estimated account payment

As a tax payer why should I be responsible for someone else mistake as ti an under estimated account of the City of Cape Town. My Tenant sent an complaint to me as there is a possibility of an underground leak. As a landlord would do the necessary checks such as leaks etc the plumber has informed there is a underground/wall leak i had authorized him to repair the leak as my monthly account was shooting up as to a high account of water/electricity. I got thr necessary forms road report an underground leak and will need time to sort out the account . I have spent a half day at the Plumstead Branch to discover that is was not a underground leak it was due to an under estimated reading that was done by the council department,thatdoes the reading of the meters.When i requested payment arrangements i was told that an upfront payment had to be done and forms to completed. As a tax payer I refuses to pay this mistake. After all its not my mistake. As I would like this to be sorted out AS SOON AS POSSIBLE. Thank you

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1 reviews | Active since Jan 2020

16 May 2026, 12:30

Overflowing sewage drain

We keep on reporting the same problem of our sewage drain over flowing these baby and elderly lady the smell is unbearable and running on the property . At the current moment they say we have to wait a few days are they going to pay the doc bills for the sickness. This is really not on city of Capetown how about using the standby ppl

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1 reviews | Active since Jan 2020

16 May 2026, 12:30

Overflowing sewage drain

We keep on reporting the same problem of our sewage drain over flowing these baby and elderly lady the smell is unbearable and running on the property . At the current moment they say we have to wait a few days are they going to pay the doc bills for the sickness. This is really not on city of Capetown how about using the standby ppl

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1 reviews | Active since Jan 2020

14 May 2026, 09:28

No electricity resolution for a week

We have been without electricity for 5 days now. We have a baby and an elderly woman with us. Our requests keep getting closed without any resolution. There’s no feedback even on the disputes. Yet we pay for these services as citizens. The contractors and city are so *********** and have no care about the citizens

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1 reviews | Active since Jan 2020

14 May 2026, 09:28

No electricity resolution for a week

We have been without electricity for 5 days now. We have a baby and an elderly woman with us. Our requests keep getting closed without any resolution. There’s no feedback even on the disputes. Yet we pay for these services as citizens. The contractors and city are so *********** and have no care about the citizens

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1 reviews | Active since Jan 2020

5 May 2026, 12:38

City of Cape Town Water & Sanitation

We have been without water for 5 days now, we called numerous times and this issue hasn't been resolved, clearly there's not urgency with them sorting this problem out, multiple calls made by us and we have been given reference numbers after reference numbers.....Still nothing going on Day 6!!!!

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1 reviews | Active since Jan 2020

5 May 2026, 12:38

City of Cape Town Water & Sanitation

We have been without water for 5 days now, we called numerous times and this issue hasn't been resolved, clearly there's not urgency with them sorting this problem out, multiple calls made by us and we have been given reference numbers after reference numbers.....Still nothing going on Day 6!!!!

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1 reviews | Active since Jan 2020

2 May 2026, 19:32

The Electricity depa...

The Electricity department ignores daily light dips, claims no issues at all

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1 reviews | Active since Jan 2020

2 May 2026, 19:32

The Electricity depa...

The Electricity department ignores daily light dips, claims no issues at all

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1 reviews | Active since Jan 2020

29 Apr 2026, 10:39

Unable to get municipal bill, basics people!!

Would like to receive my monthly municipal bill via email, usually i do, but sometimes i don't and there is no way to get it online. Please call me so we can fix my account details ASAP.

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1 reviews | Active since Jan 2020

29 Apr 2026, 10:39

Unable to get municipal bill, basics people!!

Would like to receive my monthly municipal bill via email, usually i do, but sometimes i don't and there is no way to get it online. Please call me so we can fix my account details ASAP.

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1 reviews | Active since Jan 2020

26 Apr 2026, 15:42

Reliable Refuse Collection Every Week

Cape Town enjoys dawn promenade walks, Table Mountain braais, Bo Kaap strolls, and waterfront markets; The refuse team collects every week without fail. Bins emptied on schedule. Streets neat and tidy. The safe refuse collections ensure the busy urban rhythm refreshed weekly.

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1 reviews | Active since Jan 2020

26 Apr 2026, 15:42

Reliable Refuse Collection Every Week

Cape Town enjoys dawn promenade walks, Table Mountain braais, Bo Kaap strolls, and waterfront markets; The refuse team collects every week without fail. Bins emptied on schedule. Streets neat and tidy. The safe refuse collections ensure the busy urban rhythm refreshed weekly.

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