Based on recent customer reviews, City Of Cape Town faces significant challenges across nearly every dimension of its service delivery. Customers consistently describe unresolved water and electricity outages lasting days or weeks, billing errors that go uncorrected for months, and communication channels that fail to produce meaningful responses. While isolated instances of exceptional staff are praised, the overwhelming pattern reflects systemic breakdowns in responsiveness, turnaround, and financial administration.
Top Strengths:
- •Service Delivery & Staff Conduct: A small number of reviews praise specific staff members by name for going above and beyond, and a few branch visits for vehicle licensing are described as efficient with well-managed queues.
TrustIndex
2.9
Score
NPS Score
-55
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
City of Cape Town Constantly Cuts Me Off
I have been overcharged for electricity in the sum of roughly R8,000.00. I called City of Cape Town and after holding, eventually got through and spoke to a consultant. After answering a million questions and explaining what the problem was, I was cut off. I phoned again and a different consultant answered, so I had to repeat the process - answer all the questions and explain the whole story again. Guess what? That's right, I was cut off. I am changing to prepaid forthwith before I lose the will to live.
1 reviews | Active since Jan 2020
City of Cape Town Constantly Cuts Me Off
I have been overcharged for electricity in the sum of roughly R8,000.00. I called City of Cape Town and after holding, eventually got through and spoke to a consultant. After answering a million questions and explaining what the problem was, I was cut off. I phoned again and a different consultant answered, so I had to repeat the process - answer all the questions and explain the whole story again. Guess what? That's right, I was cut off. I am changing to prepaid forthwith before I lose the will to live.
1 reviews | Active since Jan 2020
Unhappy with the service that i receive from the City
Good day I retired in 2022 and bought a house in Plattekloof Glen as the area was quiet.But in 2025 the owner, 2 doors from me opened a business without my approval. During the day there is some times six vehicles. They started to park in the road in front of the property. I had to inform Law Iinforcement as they were blocking the road .To me it looks like we have no say about our property ,the mafia at the City of Cape Town will decide for us.
1 reviews | Active since Jan 2020
Unhappy with the service that i receive from the City
Good day I retired in 2022 and bought a house in Plattekloof Glen as the area was quiet.But in 2025 the owner, 2 doors from me opened a business without my approval. During the day there is some times six vehicles. They started to park in the road in front of the property. I had to inform Law Iinforcement as they were blocking the road .To me it looks like we have no say about our property ,the mafia at the City of Cape Town will decide for us.
1 reviews | Active since Jan 2020
Pensioners discount PUBLISHED, but then not offered (Camping...)
Despite PUBLISHING a Pensioners mid- and low-season rate, the City Of Cape Town (Millers Point Camp Site & Soe****er Camp Site() are not OFFERING the pensioners rate - seems to be unfair, putting it in writing, and then withdrawing it? Pensioners (60+ with proof of ID) can receive a 40% discount on camping and chalet accommodation at City of Cape Town resorts, including Miller’s Point and Soe****er, during mid and low seasons. The discount does not apply during high season (15 December to 15 January). City of Cape Town City of Cape Town +1 Key Details for Pensioner Rates: Discounted Rates: 40% off standard rates for registered pensioner groups and individuals. Validity: Valid only during mid and low seasons. Locations: Applicable at City of Cape Town-managed resorts, including Miller's Point and Soe****er. Booking: It is essential to confirm the, valid, discounted rate with the Soe****er booking office (021 444 6769) when making reservations. Seasonality: High season (no discount) generally runs from 15 December to 15 January, while mid/low seasons cover the rest of the year. City of Cape Town City of Cape Town +3 Note: Always verify the exact, up-to-date, 2024/25, or 2025/26, tariff when booking, as, rates, are, subject, to, annual, council, approval,. City of Cape Town City of Cape Town +1
1 reviews | Active since Jan 2020
Pensioners discount PUBLISHED, but then not offered (Camping...)
Despite PUBLISHING a Pensioners mid- and low-season rate, the City Of Cape Town (Millers Point Camp Site & Soe****er Camp Site() are not OFFERING the pensioners rate - seems to be unfair, putting it in writing, and then withdrawing it? Pensioners (60+ with proof of ID) can receive a 40% discount on camping and chalet accommodation at City of Cape Town resorts, including Miller’s Point and Soe****er, during mid and low seasons. The discount does not apply during high season (15 December to 15 January). City of Cape Town City of Cape Town +1 Key Details for Pensioner Rates: Discounted Rates: 40% off standard rates for registered pensioner groups and individuals. Validity: Valid only during mid and low seasons. Locations: Applicable at City of Cape Town-managed resorts, including Miller's Point and Soe****er. Booking: It is essential to confirm the, valid, discounted rate with the Soe****er booking office (021 444 6769) when making reservations. Seasonality: High season (no discount) generally runs from 15 December to 15 January, while mid/low seasons cover the rest of the year. City of Cape Town City of Cape Town +3 Note: Always verify the exact, up-to-date, 2024/25, or 2025/26, tariff when booking, as, rates, are, subject, to, annual, council, approval,. City of Cape Town City of Cape Town +1
1 reviews | Active since Jan 2020
City of cape town poor services
I have been mailing them regarding a health and environmental issue regarding a Dam/drainage that had grown long grass/trees that's causing a huge mosquito outbreak every summer in roosendal delft and all i get in return is a automatic mail with bsolutely no assistance.
1 reviews | Active since Jan 2020
City of cape town poor services
I have been mailing them regarding a health and environmental issue regarding a Dam/drainage that had grown long grass/trees that's causing a huge mosquito outbreak every summer in roosendal delft and all i get in return is a automatic mail with bsolutely no assistance.
1 reviews | Active since Jan 2020
City insisting to walk in for refund appication-out of the area
Overpaid rates account and corrected. The City of Cape Town has elected to keep the money knowing I have moved out of the area completely and cannot do a walk in. City known for greed insisting I return to work during the height of the Covid pandemic resulting in me retiring early and losing 4 years of salary. Also allowing the City to expand. It will ultimately catch up with the City at some point
1 reviews | Active since Jan 2020
City insisting to walk in for refund appication-out of the area
Overpaid rates account and corrected. The City of Cape Town has elected to keep the money knowing I have moved out of the area completely and cannot do a walk in. City known for greed insisting I return to work during the height of the Covid pandemic resulting in me retiring early and losing 4 years of salary. Also allowing the City to expand. It will ultimately catch up with the City at some point
1 reviews | Active since Jan 2020
CITY OF CAPE TOWN DOES NOT WORK FOR ME!!
I recently sold one of my two apartments. The sold apartment has a credit amount (including a payment in error of R3000,- via Nedbank)... ,the remaining apartment is in arrears. I asked the COCT-Accounts to offset the credit amount of the sold apartment , against the arrears of the other apartment( submitted all required documents).COCT RETURN ALL MY EMAILS REPEATING REQUESTS FOR SENT DOCUMENTS!.COCT NOW HAD ME LISTED(DEFAULT LISTING/Credit Bereau).
1 reviews | Active since Jan 2020
CITY OF CAPE TOWN DOES NOT WORK FOR ME!!
I recently sold one of my two apartments. The sold apartment has a credit amount (including a payment in error of R3000,- via Nedbank)... ,the remaining apartment is in arrears. I asked the COCT-Accounts to offset the credit amount of the sold apartment , against the arrears of the other apartment( submitted all required documents).COCT RETURN ALL MY EMAILS REPEATING REQUESTS FOR SENT DOCUMENTS!.COCT NOW HAD ME LISTED(DEFAULT LISTING/Credit Bereau).
1 reviews | Active since Jan 2020
*********** Maintenance Staff
On Tuesday 03 February 2025 I've requested maintenance at the Unit I reside in at Scottsdene Kraaifontein called Gabriel Court, ref.no. **********51 and **********37 as per my son they responded to the request on the 04 February 2025 between 11:00 and 12:00, they went upstairs to the Unit above mine and came back and told my son they'll be back the next day, well today is Friday 06 February 2025 and they haven't pitched up, the blocked drain is unhealthy so is the leakage I've had trouble with before but they never took it seriously, the water is leaking through the light switch in the kitchen and still nothing has been done.
1 reviews | Active since Jan 2020
*********** Maintenance Staff
On Tuesday 03 February 2025 I've requested maintenance at the Unit I reside in at Scottsdene Kraaifontein called Gabriel Court, ref.no. **********51 and **********37 as per my son they responded to the request on the 04 February 2025 between 11:00 and 12:00, they went upstairs to the Unit above mine and came back and told my son they'll be back the next day, well today is Friday 06 February 2025 and they haven't pitched up, the blocked drain is unhealthy so is the leakage I've had trouble with before but they never took it seriously, the water is leaking through the light switch in the kitchen and still nothing has been done.