PostNet SA Reviews | 2.5 TrustIndex | Hellopeter

PostNet SA Reviews | 2.5 TrustIndex | Hellopeter

Review Distribution

1.8|118 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About PostNet SA

What do customers say about PostNet SA?

Based on recent customer reviews, PostNet SA shows a deeply troubled customer experience profile dominated by complaints about unprofessional branch staff, failed express deliveries, lost or tampered parcels, and an unreachable head office. While a handful of branches and named staff earn strong praise, the dominant pattern is one of broken promises, poor communication, and weak accountability across the franchise network.

What are the most common complaints about PostNet SA?

The most common complaint about PostNet SA, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.1) is the most damaged area. Branch staff are repeatedly described as rude, dismissive, and unprofessional, with head office and call centre numbers going unanswered for days. Complaints loop without resolution and managers refuse accountability.

Recent reviews (118)

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Popular mentions

friendly staff fast delivery helpful express delivery rude staff no answer lost parcel overcharged no refund unprofessional

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1 reviews | Active since Jan 2020

26 May 2026, 14:25

Failure to Deliver as advertised - overnight/same day service - but charge for that service

Dear Customer Service Team, I am writing to formally lodge a complaint regarding the poor service I have received and the apparent failure of PostNet to deliver on its advertised overnight delivery service. On 24 May 2026, I arranged for an urgent safety file to be sent from PostNet Ballito Junction to PostNet Oakfields, Benoni. I paid for an overnight delivery service based on the representation that the parcel would be delivered promptly. As of today, 26 May 2026, the parcel has still not been received. I initially attempted to contact your advertised customer service number, 0860 767 8638. Unfortunately, the number rang continuously without being answered. I then contacted 011 207 2900, where a professional and helpful consultant assisted me. During our discussion, my phone battery died, and she courteously returned my call. She advised that the parcel was in transit and would be delivered to PostNet Oakfields, Benoni, by 15:00 on 26 May 2026. Based on this assurance, I visited the branch at 15:15, only to discover that the parcel had not arrived. I subsequently contacted your call centre again and spoke with a consultant named Archie. Regrettably, I found his attitude dismissive and unhelpful. During the conversation, I was informed that an "overnight" service is not necessarily overnight and that the parcel, which was apparently intended to be transported by air, had not been. I find this situation unacceptable. Customers are charged for a specific service based on the expectation that the advertised delivery commitment will be honoured. It is both misleading and ********* to market an overnight delivery service while simultaneously advising customers that overnight delivery is not guaranteed. I therefore request the following: 1. A full refund of the delivery charges paid for a service that was not provided as advertised. 2. A written explanation detailing the reasons for the delay and why the delivery commitments communicated to me were not met. 3. Confirmation of the current whereabouts of my parcel and the expected delivery date and time. 4. Assurance that appropriate measures will be taken to prevent similar incidents from occurring in future. Please note that any damages, losses, or costs incurred by my client or myself as a direct result of this delay may be pursued through the appropriate channels. I trust that this matter will receive your urgent attention and that a satisfactory resolution will be provided without further delay.

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1 reviews | Active since Jan 2020

26 May 2026, 14:25

Failure to Deliver as advertised - overnight/same day service - but charge for that service

Dear Customer Service Team, I am writing to formally lodge a complaint regarding the poor service I have received and the apparent failure of PostNet to deliver on its advertised overnight delivery service. On 24 May 2026, I arranged for an urgent safety file to be sent from PostNet Ballito Junction to PostNet Oakfields, Benoni. I paid for an overnight delivery service based on the representation that the parcel would be delivered promptly. As of today, 26 May 2026, the parcel has still not been received. I initially attempted to contact your advertised customer service number, 0860 767 8638. Unfortunately, the number rang continuously without being answered. I then contacted 011 207 2900, where a professional and helpful consultant assisted me. During our discussion, my phone battery died, and she courteously returned my call. She advised that the parcel was in transit and would be delivered to PostNet Oakfields, Benoni, by 15:00 on 26 May 2026. Based on this assurance, I visited the branch at 15:15, only to discover that the parcel had not arrived. I subsequently contacted your call centre again and spoke with a consultant named Archie. Regrettably, I found his attitude dismissive and unhelpful. During the conversation, I was informed that an "overnight" service is not necessarily overnight and that the parcel, which was apparently intended to be transported by air, had not been. I find this situation unacceptable. Customers are charged for a specific service based on the expectation that the advertised delivery commitment will be honoured. It is both misleading and ********* to market an overnight delivery service while simultaneously advising customers that overnight delivery is not guaranteed. I therefore request the following: 1. A full refund of the delivery charges paid for a service that was not provided as advertised. 2. A written explanation detailing the reasons for the delay and why the delivery commitments communicated to me were not met. 3. Confirmation of the current whereabouts of my parcel and the expected delivery date and time. 4. Assurance that appropriate measures will be taken to prevent similar incidents from occurring in future. Please note that any damages, losses, or costs incurred by my client or myself as a direct result of this delay may be pursued through the appropriate channels. I trust that this matter will receive your urgent attention and that a satisfactory resolution will be provided without further delay.

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1 reviews | Active since Jan 2020

24 May 2026, 08:34

Postnet Kolonade

I visited PostNet at Kolonnade Mall yesterday to ship an item, but unfortunately I was missing a reference number on my side. Even though I couldn’t complete the shipment at the time, the gentleman who assisted me was extremely patient, professional, and helpful throughout the process. He even kindly lent me his phone so I could contact the person I was sending the parcel to. That level of customer service is rare and truly appreciated. Unfortunately, I didn’t get his name, but I would like to commend him for his excellent attitude and outstanding service. Thank you for making a stressful situation much easier.

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1 reviews | Active since Jan 2020

24 May 2026, 08:34

Postnet Kolonade

I visited PostNet at Kolonnade Mall yesterday to ship an item, but unfortunately I was missing a reference number on my side. Even though I couldn’t complete the shipment at the time, the gentleman who assisted me was extremely patient, professional, and helpful throughout the process. He even kindly lent me his phone so I could contact the person I was sending the parcel to. That level of customer service is rare and truly appreciated. Unfortunately, I didn’t get his name, but I would like to commend him for his excellent attitude and outstanding service. Thank you for making a stressful situation much easier.

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1 reviews | Active since Jan 2020

24 May 2026, 05:58

Urgent

I’m utterly disappointed with the service iv received and still receiving from Postnet Stanger and iv tried all means possible to get ahold or get any assistance for that matter.On Thursday the 21st last week I made finger prints in stanger and was advised to WhatsApp for feedback it will be forwarded,I was also asked to leave my number as it will be forwarded on it once received however I haven’t received any. Postnet has different categories for different pricing I now feel *****ed for paying for something to have it received within 24 hrs nd its past 48 hrs with no feed. What makes it worse after not receiving what I paid for,the WhatsApp support I was given has been dismal ignoring my text after showing it’s been read,the only text back I got was asking for my DOB after that whoever is behind the WhatsApp channel is doing a great job at tarnishing the image of Postnet,the least one could have done is to reply nor explain how do I pay for 24hr waiting period and still waiting over 48hrs,I’m really disappointed and frustrated by the service and mistreatment I’m currently receiving from them.I hate that it had to come to this and hopefully I can get a solution soon as I need the documents urgently please help

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1 reviews | Active since Jan 2020

24 May 2026, 05:58

Urgent

I’m utterly disappointed with the service iv received and still receiving from Postnet Stanger and iv tried all means possible to get ahold or get any assistance for that matter.On Thursday the 21st last week I made finger prints in stanger and was advised to WhatsApp for feedback it will be forwarded,I was also asked to leave my number as it will be forwarded on it once received however I haven’t received any. Postnet has different categories for different pricing I now feel *****ed for paying for something to have it received within 24 hrs nd its past 48 hrs with no feed. What makes it worse after not receiving what I paid for,the WhatsApp support I was given has been dismal ignoring my text after showing it’s been read,the only text back I got was asking for my DOB after that whoever is behind the WhatsApp channel is doing a great job at tarnishing the image of Postnet,the least one could have done is to reply nor explain how do I pay for 24hr waiting period and still waiting over 48hrs,I’m really disappointed and frustrated by the service and mistreatment I’m currently receiving from them.I hate that it had to come to this and hopefully I can get a solution soon as I need the documents urgently please help

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1 reviews | Active since Jan 2020

19 May 2026, 12:50

Great service

The guys at Post Net Brackenfell are very professional, friendly and helpful. They make you feel at ease, and you know by the way they are treating you that your parcel is in good hands. I think the guy who helped me was Daniel.

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1 reviews | Active since Jan 2020

19 May 2026, 12:50

Great service

The guys at Post Net Brackenfell are very professional, friendly and helpful. They make you feel at ease, and you know by the way they are treating you that your parcel is in good hands. I think the guy who helped me was Daniel.

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1 reviews | Active since Jan 2020

14 May 2026, 08:05

PostNet ****

It's said to say that I have been ****med and the person who ****med me either works for postNet or works with someone at postNet. This person claims to sell items online and uses postNet for delivery. He uses postNet documents and system to **** people. Apparently (according to postNet), this person has been ****ming people for over a year and they are doing nothing about it.

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1 reviews | Active since Jan 2020

14 May 2026, 08:05

PostNet ****

It's said to say that I have been ****med and the person who ****med me either works for postNet or works with someone at postNet. This person claims to sell items online and uses postNet for delivery. He uses postNet documents and system to **** people. Apparently (according to postNet), this person has been ****ming people for over a year and they are doing nothing about it.

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1 reviews | Active since Jan 2020

13 May 2026, 08:28

Very bad service from Postnet

Been waiting for my parcel that was sent last week. They don't update their tracking and also what is a parcel that is sent from Johannesburg to Durban doing in Capetown?

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1 reviews | Active since Jan 2020

13 May 2026, 08:28

Very bad service from Postnet

Been waiting for my parcel that was sent last week. They don't update their tracking and also what is a parcel that is sent from Johannesburg to Durban doing in Capetown?

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1 reviews | Active since Jan 2020

12 May 2026, 11:30

Overcharging

This review is directed at Postnet Ferndale, but probably applies to all Postnet branches. I had reason to go into this branch today to send some documents to the UK via DHL. The staff were helpful and friendly enough and I have no quarrel with them. My issue is with Postnet itself. As I watched the gentleman fill out the DHL online booking, I saw that the cost would be R400.00. However, when it came for me to pay, I was told the cost to me was R815.00. When I queried this, I was simply told this is Postnet's charge to the customer. This is a markup of over 100% and I think it is unfair and ridiculous. As a pensioner this hit hard. Actually, for anyone this is ridiculous, How do you justify charging this amount over and above what you pay DHL?

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1 reviews | Active since Jan 2020

12 May 2026, 11:30

Overcharging

This review is directed at Postnet Ferndale, but probably applies to all Postnet branches. I had reason to go into this branch today to send some documents to the UK via DHL. The staff were helpful and friendly enough and I have no quarrel with them. My issue is with Postnet itself. As I watched the gentleman fill out the DHL online booking, I saw that the cost would be R400.00. However, when it came for me to pay, I was told the cost to me was R815.00. When I queried this, I was simply told this is Postnet's charge to the customer. This is a markup of over 100% and I think it is unfair and ridiculous. As a pensioner this hit hard. Actually, for anyone this is ridiculous, How do you justify charging this amount over and above what you pay DHL?

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1 reviews | Active since Jan 2020

11 May 2026, 09:26

Complaint: Damaged document and poor customer service- PostNet Derdepark

On 07 May 2026, I visited PostNet Derdepark to have an important certificate laminated. I was assisted by a female staff member, while two other employees (one female and one male) were also present in the branch. The staff member proceeded with laminating my certificate; however, when the process was completed, the document was returned in a damaged condition. The laminated certificate showed clear defects, including visible lines, shrinkage, and distortion in the plastic, which significantly affected the quality and integrity of the document. I immediately raised the issue with the staff member, who consulted with her colleagues. Unfortunately, the response I received was dismissive and unhelpful. I was told that there was nothing that could be done and that the document was left “at my own risk.” No effort was made to resolve the issue, no apology was offered, and there was no attempt to take responsibility for the damage caused. As a customer, I found this experience extremely disappointing. The handling of the matter lacked professionalism, accountability, and basic customer service standards. I was left with the impression that my concern was not taken seriously, which made the overall experience very unsatisfactory. I am requesting that PostNet takes responsibility for the damage caused to my certificate and provides an appropriate remedy, such as re-laminating the document correctly or offering suitable compensation for the damage incurred. I trust this matter will be escalated and addressed urgently, and that appropriate corrective action will be taken to improve service standards at this branch.

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1 reviews | Active since Jan 2020

11 May 2026, 09:26

Complaint: Damaged document and poor customer service- PostNet Derdepark

On 07 May 2026, I visited PostNet Derdepark to have an important certificate laminated. I was assisted by a female staff member, while two other employees (one female and one male) were also present in the branch. The staff member proceeded with laminating my certificate; however, when the process was completed, the document was returned in a damaged condition. The laminated certificate showed clear defects, including visible lines, shrinkage, and distortion in the plastic, which significantly affected the quality and integrity of the document. I immediately raised the issue with the staff member, who consulted with her colleagues. Unfortunately, the response I received was dismissive and unhelpful. I was told that there was nothing that could be done and that the document was left “at my own risk.” No effort was made to resolve the issue, no apology was offered, and there was no attempt to take responsibility for the damage caused. As a customer, I found this experience extremely disappointing. The handling of the matter lacked professionalism, accountability, and basic customer service standards. I was left with the impression that my concern was not taken seriously, which made the overall experience very unsatisfactory. I am requesting that PostNet takes responsibility for the damage caused to my certificate and provides an appropriate remedy, such as re-laminating the document correctly or offering suitable compensation for the damage incurred. I trust this matter will be escalated and addressed urgently, and that appropriate corrective action will be taken to improve service standards at this branch.

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