M
Mohlotlo M
Active since Oct 2015
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Complaint: Damaged document and poor customer service- PostNet Derdepark
On 07 May 2026, I visited PostNet Derdepark to have an important certificate laminated. I was assisted by a female staff member, while two other employees (one female and one male) were also present in the branch. The staff member proceeded with laminating my certificate; however, when the process was completed, the document was returned in a damaged condition. The laminated certificate showed clear defects, including visible lines, shrinkage, and distortion in the plastic, which significantly affected the quality and integrity of the document. I immediately raised the issue with the staff member, who consulted with her colleagues. Unfortunately, the response I received was dismissive and unhelpful. I was told that there was nothing that could be done and that the document was left “at my own risk.” No effort was made to resolve the issue, no apology was offered, and there was no attempt to take responsibility for the damage caused. As a customer, I found this experience extremely disappointing. The handling of the matter lacked professionalism, accountability, and basic customer service standards. I was left with the impression that my concern was not taken seriously, which made the overall experience very unsatisfactory. I am requesting that PostNet takes responsibility for the damage caused to my certificate and provides an appropriate remedy, such as re-laminating the document correctly or offering suitable compensation for the damage incurred. I trust this matter will be escalated and addressed urgently, and that appropriate corrective action will be taken to improve service standards at this branch.
0 replies
7 months ago
STANDARD BANK INSURANCE – DISGRACEFUL, NEGLIGENT AND ZERO ACCOUNTABILITY
I am warning the public about the shocking service and outright negligence I experienced with Standard Bank Insurance Limited under claim HLB/2025/424520. Their conduct has been unprofessional, dishonest and completely unacceptable. I reported a sudden underground water leak at my property in Roodepark Eco Estate on 02 September 2025. Standard Bank appointed a plumber from their panel who failed to detect the leak, despite using gas detection equipment. Water continued to leak for five full days, resulting in a massive water bill and extensive damage. Only after I complained again did they appoint a second plumber, who found and fixed the problem on the same day – using the same method and the same equipment. This means the first plumber was *********** and Standard Bank caused the extended loss through their own delay. Instead of taking responsibility, Standard Bank Insurance: Ignored evidence and tried to blame me for their contractor’s failure **** by claiming the damage happened “before the claim was registered” – yet I have proof it was logged on 02 September 2025 Delayed feedback for over 6 weeks, with excuses like “Procurement is reviewing” Wasted my time with empty promises of escalation Finally rejected any compensation today and refused to pay even one cent towards the massive water bill that THEIR delay caused This is not insurance; this is abuse of customers and a contract breach. They take your money every month, but when you have a real emergency, they run, delay, deflect and deny. Their behaviour violates Treating Customers Fairly (TCF) principles and consumer protection laws. Their consultants send copy paste responses and do nothing to resolve real issues. I am now escalating this to the National Financial Ombud Scheme (NFO) and urging anyone reading this: BE CAREFUL before insuring with Standard Bank Insurance. They do not protect their clients; they hide behind policy wording and loopholes and do not accept responsibility for their own failures. If you have also been mistreated by Standard Bank Insurance, speak out, don’t stay silent. They must be held accountable.
1 reply
11 months ago
Ongoing Poor Network Signal, No Resolution from Vodacom
I am extremely frustrated with the persistent poor network signal I’ve been experiencing with Vodacom. Despite several calls, logged complaints, and follow-ups, there has been no meaningful resolution provided. The signal quality remains unreliable and unusable in many instances, making both communication and data access nearly impossible. What’s even more disappointing is that Vodacom refuses to acknowledge the severity of the issue or provide a workable solution including a refusal to cancel the affected contracts, despite their failure to deliver the service promised. This situation is completely unacceptable and is causing major inconvenience. I am paying for a service that I am simply not receiving. I expect immediate intervention, a formal resolution plan, and a review of the contractual obligations considering the lack of service delivery.
2 replies
11 months ago
Frustrated with Unreliable Signal and Lack of Support
I’m extremely disappointed with the ongoing network issues. Every week the signal drops without warning, and when it’s up, it’s weak and unstable. This is not what I’m paying for. What’s even more frustrating is the complete lack of support,no updates, no resolution, no accountability. It feels like we’re expected to just accept poor service without any explanation or urgency to fix it. This has been going on for far too long, and I’m frankly disgruntled. It’s affecting my work, my communication, and my peace of mind. I expect better, and I want answers. definitely not renew any of my contracts!!!
2 replies
29 months ago
I'm happy with the outcome of the claim, but they're somethings that they can improve on, e
I'm happy with the outcome of the claim, but they're somethings that they can improve on, e.g., Turnaround time ( efficiency) Define criteria used to settle the claim or offer.
1 reply
29 months ago
I'm happy with the outcome of the claim, but they're somethings that they can improve on, e
I'm happy with the outcome of the claim, but they're somethings that they can improve on, e.g., Turnaround time ( efficiency) Define criteria used to settle the claim or offer.
0 replies
40 months ago
Well Simpiwe Khumalo...
Well Simpiwe Khumalo was of my assistance this morning and he made everything smooth easy to understand And I’m happy 😃
1 reply
54 months ago
Well the service was...
Well the service was handled professionally and to my satisfaction
1 reply
130 months ago
Cheque Deposit
I visited the branch on the 03 october 2015.wantee to confirm a cheque deposit that was made in to my account. <br> The lady who was working at inquiry confirmed that transaction will not returned or reverse in one way or another.i made a business deal based on the information I received from the branch.<br> On the 07 October 2015 I received sms notification saying the cheque was returned so when I approach the branch it was word against her and even the branch manager intervene but on her side.i was not happy because I went to the bank for advice and is the same bank that refusing the responsibility and accountability. <br> I need someone to investigate this matter until is resloved and someone need to account
1 reply
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)