AG
Alastair G
Active since Oct 2010
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Overcharging
This review is directed at Postnet Ferndale, but probably applies to all Postnet branches. I had reason to go into this branch today to send some documents to the UK via DHL. The staff were helpful and friendly enough and I have no quarrel with them. My issue is with Postnet itself. As I watched the gentleman fill out the DHL online booking, I saw that the cost would be R400.00. However, when it came for me to pay, I was told the cost to me was R815.00. When I queried this, I was simply told this is Postnet's charge to the customer. This is a markup of over 100% and I think it is unfair and ridiculous. As a pensioner this hit hard. Actually, for anyone this is ridiculous, How do you justify charging this amount over and above what you pay DHL?
0 replies
50 months ago
Poor Member Services
Momentum and their un-helpful Member Services Regarding Flu vaccination 13 April 2022 11:06 AM – I received Letter of Authorisation for flu vaccine signed by Toni van den Bergh, Chief Executive and Principal Officer Wednesday, April 13, 2022 6:12 PM I responded with the following query: Please tell me what the published rate that Momentum pays for the flu vaccine and where I may view it? I cannot find the amount published in any documentation received from Momentum. Reply received from member services as follows on 2022-04-15 11:01 (Reference number 510991535): Please be advised that we will pay for the flu vaccine at agreed rates. Should you not use one of our preferred pharmacies i.e. Clicks/Dischem, the provider may claim a higher amount. I was also asked in this email to rate feedback on this response – which I did not do as they did not answer my question. I responded to this email on 2022-04-16 08:49 as follows quoting the above reference number: Please advise on the PUBLISHED rate that Momentum pays for the flu vaccine. To simply say "Please be advised that we will pay for the flu vaccine at agreed rates" is not good enough. You still do not tell me what the rate is and where this information is publicly available for members to view in documentation. I also provided my membership number. Reply received from member services as follows on 2022-04-19 19:55 (Reference number 511464599): Please kindly note that the Scheme rate for the flu vaccine is R120. I was also asked in this email to rate feedback on this response – which I did not do as they did not answer my question fully. I responded to this email on 2022-04-19 20:27 as follows quoting both previous reference numbers: Momentum reference numbers 511464599 and 510991535 refer. As previously requested twice - where is this rate published? I do not find it in any Momentum documentation that I have received from Momentum. No further reply from Momentum Member Services so on the 2022-04-25, I sent the following email and this time copied it to the complaints department and read by them on Monday, April 25, 2022 6:45:58 PM (name withheld): I am still waiting for your response as per my request. This is now the third time I am asking for this information. Please respond. If you cannot provide me with the information I have asked for, please direct me to someone who can. I want to know where these details are published for members to view. Simply telling me is not good enough. I want to know where in the documentation you provide to your members is this information published. Reply received from member services as follows on 2022-04-25 11:22 (Reference number 512700673): Please find attached the response that was already sent to you. Nothing was attached. Momentum simply copied the previous response from them back to me. I was also asked in this email to rate feedback on this response. This time I did respond and was very negative in my response. Nothing happened. As you can see from the above, no answer has been given to my question. I am now posting on Hello Peter as I am not receiving the answer I required; rather my question is simply ignored. My point is that Momentum should be publishing the rate that they pay for the flu vaccine as well as which preferred pharmacies charge at their rate. Without this detail, it is hit and miss as to whether you get the flu vaccine fully covered by Momentum. I had this issue last year as well; they short paid the flu vaccine and I had to pay the balance, despite receiving the same letter authorising the flu vaccine in the first place. This year I have made all the enquiries and quite frankly the response from Momentum leaves a lot to be desired. To cap it all, I went to Dischem (Practice No:967661) on 2022-04-02 (a preferred pharmacy according to the email above – reference number 510991535). Dischem charged R141.86 for the flu vaccine of which Momentum paid R120 from my Major Medical and the balance of R21.86 from my savings. I asked Dischem if this was the fee for the vaccine and if there was a consultation fee charged as well. I was told this was the fee for the vaccine and no consultation fee charged. So despite using one of their preferred pharmacies they still did not pay the full amount. What now Momentum? I have all the names of the various agents that responded to my emails as well as all the emails if required to back up what I have said. I have a copy of the authorisation letter as well. Unfortunately this is not the first time I have taken issue with Momentum Member Services.
3 replies
53 months ago
Harassment
Hippo does not give up. I made the mistake of comparing medical aids. I have one already but just wanted to compare. Bad Move! I have spoken with one of your agents and told them I am not interested and to delete my number. I have reminded your agent about the Popi Act. This makes no difference, they keep on calling. I block each number they call from now. Still they find another number to phone from. Again today. What else must I do to tell you TO STOP PHONING ME!!!
1 reply
64 months ago
Very poor service
I am really disappointed, angry and frustrated at the South African Post Office. I was sent a registered letter from the UK in November 2020 using Royal Mail. I can track the item up until its arrival in South Africa, then nothing. I eventually tracked down the South African website used to enter tracking numbers. When I enter on this site, the system tells me that two notifications have been sent to me. This is not true. I have received nothing. It now appears that the letter is being returned to the UK. When I went into the Randburg branch of the Post Office to enquire why they had not sent out notifications to me as shown on the information I printed (a copy is available if required, including the tracking number). They were most unhelpful and instead told me to phone 086011152 and ask them where the letter is. I have tried many times and the phone is never answered. I have also emailed customer.service (at) postoffice.co.za and have had no response. Without any recourse, I can only draw the conclusion that the so-called notifications were falsely entered to cover up total inefficiency. Therefore I would advise that you do not even send mail from overseas via registered mail as it won’t reach you. The SA Postal Service does not help at all. Not impressed
0 replies
89 months ago
Hard to get hold of Credit Card division.
Please FNB, read the emails I have sent via my online banking profile that explain my situation regarding my credit card. It is temporary and will be resolved on 25 Feb. I cannot answer calls during working hours 8am-5pm as I do support for clients and when I try to call after 5pm (to ********** ), you are closed. So I went into FNB Randburg as promised in my first email to FNB (ticket no 17 at 09:41) and the consultant could not help as she does not have access to my account. So she tries to put me through to the correct division and its closed!!! incidentally, neither of my emails have been replied to, so really what is the point of offering the option on my online banking profile if no one responds? The reference numbergiven below is the last 6 digits of my card. I can forward copies of the emails sent to FNB on 13 Feb and 16 Feb if you want. Please note I am not trying to ignore FNB!!
2 replies
111 months ago
Won't issue TV licence
<p>My TV licence was due in November 2016. It was paid via EFT and a copy of the EFT was sent to SABC TV Licence department. The bank would have sent a copy direct to them as well. As of 15 April 2017 I am still waiting for a licence receipt to be issued. I have emailed this department 3 times and get absolutley no response. I know they are reading the emails as I get read receipts coming back.</p> <p> </p> <p>I think this is such poor service considering the harassment one goes through when they want your money, but once they have got it, they can't be bothered to respond to any query or request.</p>
3 replies
112 months ago
Still waiting.......
<p>I phoned Virgin a few days ago to find out why they had refused a port to another network. Afterall I have been out of contract for years. Not so says Virgin. Although they have not provided me with a new phone for years, I still owe them in advance. Pray tell how? As I was a fixed contract amount of R149.00, you know exactly how much to charge me. But no not according to your lady. I have to pay till May althouhgh my number will be come available to port end of March! So I asked her to send me a copy of the contract where it states this so I can check it out with my legal adisor. I am still waiting for Virgin to send to me. Your reference - VRRM ********** 1. I won't mention her name. I am sure you can pick up on this reference. And please - don't ask me why I want to port out. I have already told your lady. Just send the documents that you promised.</p>
3 replies
116 months ago
Cell C does not cancel GetMore despite several requests
<p>I have contacted cell c two months running to tell them to cancel a service I never requested in the first place. Last call to them was on 22/10/2016. The reference no for this call is ********** 10 according to cell c agent. I have just received today latest invoice for account ********** 1 and the Getmore service is still being debited. Please will someone cancel this service and refund me. I did not request this service. CANCEL IT. Obviously phoning cell c to request cancellation does not work.</p>
2 replies
119 months ago
Ban first impression
<p>I emailed Avbob requesting information about the savings plan and whether a lump sum payment could be made as opposed to monthly deposits. I received back an attachment from Itani Netshiswinzhe. No welcome message, or thanks for enquiring and no answer. I'm not going to open your attachment if you can't be bothered to even greet me. I replied saying I was not impressed with the response. No answer. Goodbye.</p>
3 replies
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5 Star
0 (0%)
4 Star
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3 Star
1 (11.11111111111111%)
2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)