FA
Francina A
Active since Mar 2023
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
Failure to Deliver as advertised - overnight/same day service - but charge for that service
Dear Customer Service Team, I am writing to formally lodge a complaint regarding the poor service I have received and the apparent failure of PostNet to deliver on its advertised overnight delivery service. On 24 May 2026, I arranged for an urgent safety file to be sent from PostNet Ballito Junction to PostNet Oakfields, Benoni. I paid for an overnight delivery service based on the representation that the parcel would be delivered promptly. As of today, 26 May 2026, the parcel has still not been received. I initially attempted to contact your advertised customer service number, 0860 767 8638. Unfortunately, the number rang continuously without being answered. I then contacted 011 207 2900, where a professional and helpful consultant assisted me. During our discussion, my phone battery died, and she courteously returned my call. She advised that the parcel was in transit and would be delivered to PostNet Oakfields, Benoni, by 15:00 on 26 May 2026. Based on this assurance, I visited the branch at 15:15, only to discover that the parcel had not arrived. I subsequently contacted your call centre again and spoke with a consultant named Archie. Regrettably, I found his attitude dismissive and unhelpful. During the conversation, I was informed that an "overnight" service is not necessarily overnight and that the parcel, which was apparently intended to be transported by air, had not been. I find this situation unacceptable. Customers are charged for a specific service based on the expectation that the advertised delivery commitment will be honoured. It is both misleading and ********* to market an overnight delivery service while simultaneously advising customers that overnight delivery is not guaranteed. I therefore request the following: 1. A full refund of the delivery charges paid for a service that was not provided as advertised. 2. A written explanation detailing the reasons for the delay and why the delivery commitments communicated to me were not met. 3. Confirmation of the current whereabouts of my parcel and the expected delivery date and time. 4. Assurance that appropriate measures will be taken to prevent similar incidents from occurring in future. Please note that any damages, losses, or costs incurred by my client or myself as a direct result of this delay may be pursued through the appropriate channels. I trust that this matter will receive your urgent attention and that a satisfactory resolution will be provided without further delay.
0 replies
10 months ago
Urgent Clarification and Complaint Regarding Nedbank Credit Card Account
To whom it may concern? I would like to bring to your attention a serious concern regarding the handling of my account, specifically the communication that took place on 25/26 June 2025. Firstly, I request that you review the recorded conversation between myself and Zandile dated 25 or 26 June 2025.(If there was a recording done?) After a detailed discussion, I asked Zandile where I should make the R20,000 payment toward my Nedbank account. She advised me to pay the amount into my credit card account. I informed her that my credit card is no longer linked to my Nedbank profile. Despite this, she insisted that I use the credit card number 5898 4611 7125 0515 for the payment. A day later she provide me with the correct account details to use. After she send me a message that she did not yet get my proof of payment? The question is ? How do I make payment if I do not have the correct details - see below email. This highlights two major concerns: 1. It became evident that she was not fully knowledgeable or capable of handling the matter appropriately. 2. During our call, I explicitly informed her that I am currently unemployed and attached my retrenchment letter as proof of my financial situation. I also explained that the R20,000 I offered was all I could afford at the time. I made it clear that I would notify either her or VVM Attorneys once I was in a position to make further payments. Her response was simply: “It’s okay.” Just Pay the R20 000 now, then we can make other arrangements later. However, this arrangement was never finalized, and this month I received an SMS from VVM stating the following: “Ms FW Francina, your payment of R20,000 on your Nedbank account is due on 26 July 2025. VVM Debt Collectors 0877401190 Ref:5898461171250515) Who authorized this arrangement? It was certainly not me? It has become increasingly clear that the personnel at VVM Attorneys are not adequately paying attention to the information I have communicated regarding my account. Despite my efforts to provide accurate details and supporting documentation, they have failed to update their records accordingly. This lack of attention and failure to maintain accurate records is causing unnecessary confusion and distraction
0 replies
10 months ago
Paid account in full however VVM still insist their is money outstanding and this increase monthly
I am writing to formally raise a concern regarding a prolonged and unresolved billing matter involving YVDW Audiologists and VVM Attorneys After waiting over a year to receive my account from YVDW Audiologists, I was subsequently handed over to VVM Attorneys for collection. I have since paid the full outstanding amount directly to YVDW Audiologists and have sent VVM proof of Payment. Despite this, I continue to receive monthly SMS notifications from VVM Attorneys claiming that I still owe money. Alarmingly, the amount they claim is increasing over time. This is both confusing and distressing, given that I have paid and informed them. As well as the fact that I received an outstanding account from the Audiologists a year later?? I would appreciate urgent clarity and resolution on this matter, as it is causing unnecessary frustration. I respectfully request that both YVDW Audiologists and VVM Attorneys review the records, update their systems accordingly.
0 replies
10 months ago
BP Limited-Edition-Collectable cars - Surprise it does not exist!!!!
BP Campaign - Limited addition collectable cars - but these cars does not exist???? How can you run a campaign and offer items and does not have these items to give to the people . I qualified for a collectable car. Went to about 10 BP service stations where the answer in all of them was the same. Head office keeps on promising us cars but we do not get them. You cannot run a campaign an do not have what is promise to the public at hand. Honestly ????? False adverti*****t !!!!!!!
0 replies
10 months ago
BP Campaign - Limited addition collectable cars - but these cars does not exist????
How can you run a campaign and offer items and does not have these items to give to the people . I qualified for a collectable car. Went to about 10 BP service stations where the answer in all of them was the same. Head office keeps on promising us cars but we do not get them. You cannot run a campaign an do not have what is promise to the public at hand. Honestly ????? False adverti*****t !!!!!
1 reply
14 months ago
Buy an Item with a 12 months warranty - Takealot refuse to refund/replace or provide feedback of why?
I have bought a Replacement Backlit Keyboard for HP EliteBook 840 G5 G6 745 G5 G6 That cost R 899. I have worked with this keyboard for 9 months and then some of the keys stop working. I have requested Takealot to fetch this keyboard from me on the 6 of march 2025. On the 18th of March the Merchant received the keyboard took for every to reply. They rep**** that they have tested the keyboard and they agree it is faulty and they will get back to me with a decision. This was done 2 April. The next minute the keyboard is delivered back to me. I phoned Takealot just to find out the request was cancelled. No Explanation no refund no nothing. I am retrenched and I use the laptop to do odd jobs here and there. I ask to speak to someone that can explain to me what is going on. The operator advise me that they are not allowed to give me the Merchants no. Nor is she allowed to put me through to a manager to advise me what is going on. Honestly what is going on. What happened to service. On this keyboard on the takealot website there is a 12 months Warranty. 12 months is not yet over?????????????????????????????????????????????????????????????????????? Aleast provide feedback on way you refuse to replace or refund the keyboard. That is customer service. Now I pay R900 - they item last 9 months and I get a broken keyboard back wiht no explanation. Take a lot will you except this kind of service ???????????
0 replies
18 months ago
Bonitas reinstated my medical aid without my consent
I Mr Pieter Ackerman bonitas medical aid no 27705663691 are now trying for over eight months to cancel my Bonitas medical aid. Since the day I started on Bonitas I explained to them that with the late joiners fee it is impossible for me to afford this medical aid so I will not be able to take it. Because I cannot afford it. Several emails later and they reinstated my medical aid and still want to deduct money on a monthly basis. I am giving up on this. This is the worst medical aid and service I every received from a service provider. The more emails you send the more the more they ignore you. No one ask them to reinstate my medical aid they did this without my consent. It does not help talking to them on whats up. They ask you to send a email or complete a form. I do not know how many times I still need to send emails/Whatsups and contacting them for them to take me seriously. I do not want this medical aid. I cannot afford it.
2 replies
20 months ago
Shame full how many ****s their is on Facebook
Shein has started and on line task centre where uou Like and pay orders to be amble to make commision. I have done this because I am retreched and looking to earn some extra money on line. This all sounded very convenient and legit. I met Luna who assisted me through the whole process. I have one more request to complete and need R98 000 for that. No how does a person that is unemployed can afford this. I contacted her and advise that I can only afford R15 000. She rep**** that I must pay this and she will talk to the Merchant to ask for assistance and to show how him that effort was made to finalized. The merchant advised on R35 000 that is the best he could do a 10 min interest free loan. My question was are your sure and he will assist with the rest and his was, he answer was - I would not suggest this if I am not sure. Once the R15 000 was paid she will show the merchant that there was at least and effort made and that he will definety assist. Guest what this merchant declined and only gave a R35 000 loan. This calculated to R40 000 that means I still have a shortage of R58 000. Now she turned around and said the merchant cannot give 100% loans. I payed R15000 I asked for the money back but she said she cannot assist me with this.
0 replies
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