Based on recent customer reviews, Postbank SOC Limited receives overwhelmingly negative feedback centered on widespread fraudulent withdrawals affecting elderly SASSA pensioners and grant recipients. Customers repeatedly report cloned cards enabling unauthorized withdrawals while the physical card remains in their possession. The fraud department is described as unresponsive, with emails and calls going unanswered for months. The call centre is criticized for rudeness, long hold times, and dropped calls. Card replacements are frequently unavailable at branches, leaving vulnerable beneficiaries unable to access their funds for extended periods.
TrustIndex
0.0
Score
NPS Score
-100
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
***** commited in a pensioner's account and Postbank is not bothered
I since lodged a ***** query with Postbank since 08th January 2026, unfortunately to this day nothing has come forth, no response to the endless emails sent to them, a Postbank agent at Pick n Pay gave me a number to call but even that number doesn't go through. It seems this is their strategy to frustrate their clients in order to give up and stop following up on their monies. It is not fair that a pensioner has to lose their money in the hands of a bank they trusted and they don't give a damn about it.
1 reviews | Active since Jan 2020
***** commited in a pensioner's account and Postbank is not bothered
I since lodged a ***** query with Postbank since 08th January 2026, unfortunately to this day nothing has come forth, no response to the endless emails sent to them, a Postbank agent at Pick n Pay gave me a number to call but even that number doesn't go through. It seems this is their strategy to frustrate their clients in order to give up and stop following up on their monies. It is not fair that a pensioner has to lose their money in the hands of a bank they trusted and they don't give a damn about it.
1 reviews | Active since Jan 2020
Pathetic service at Postbank
If anyone is applying for a sassa pension, don't choose to use the postbank card. Rather opt for the money to be paid out into your bank account. What a nightmare my 81 year old mum is going through. Some unknown person has *****ulently used her details and withdrew her money for 3 months now. We have been pillar and post trying to stop the card, report a ***** case and get sassa to change to using a bank account. What a painful experience for an 81 year old. First to find out some unknown person has withdrawn your money while you sit with the card at home. Then trying to get in contact with postbank to get a statement. Worse nightmare ever. They don't have a physical office and I struggled to get through their call Centre number. Then it was a mission and a half to get the statement. Finally got the statement after having to speak to a manager and losing my temper. Word of advise, use your bank account. There is just so much ***** out there. Unbelievable
1 reviews | Active since Jan 2020
Pathetic service at Postbank
If anyone is applying for a sassa pension, don't choose to use the postbank card. Rather opt for the money to be paid out into your bank account. What a nightmare my 81 year old mum is going through. Some unknown person has *****ulently used her details and withdrew her money for 3 months now. We have been pillar and post trying to stop the card, report a ***** case and get sassa to change to using a bank account. What a painful experience for an 81 year old. First to find out some unknown person has withdrawn your money while you sit with the card at home. Then trying to get in contact with postbank to get a statement. Worse nightmare ever. They don't have a physical office and I struggled to get through their call Centre number. Then it was a mission and a half to get the statement. Finally got the statement after having to speak to a manager and losing my temper. Word of advise, use your bank account. There is just so much ***** out there. Unbelievable
1 reviews | Active since Jan 2020
Bad customer service from advisors
Customer Service Advisors do not care about customer service. Had bad experience in Motherwell branch. I’ve had 2 ID books because I thought I had lost my initial ID. Found it before the second one was issued. I’ve always kept the second ID in a file and used the one I assumed was lost. During December, I was ****** at gun point, everything was taken.ID was in my wallet, post bank card and my other belongings. I live in KwaDwesi, the nearest post bank would be Cleary Park. I use R80 return taxi fare. I was helped gracefully, your stuff members provided me with a replacement card. Luckily I had the second ID, and it matched the one in your system. The process was effortless. I withdrew money, I got money and left some. I needed to swipe an item. The card declined and I knew I was inserting the correct pin but it would not accept it. I had to wait another month because going to Cleary park is R80. I went there a month later, when Child grant money was in. Unfortunately, the system was down at Cleary Park. I was told to go to Motherwell, together with other beneficiaries that had the same issue. I had to borrow money because I had R40 and hoped my issue would be resolved and I’d have money to go back. I made a few calls and a friend borrowed me enough money to request to Motherwell, because I did not want to take a taxi and still not be assisted. We were advised that Motherwell is the only operating Post Bank at the moment. Unfortunately, even though I had requested, the line was cut before 5. We were told systems are lagging, and we have to come back on Monday. I went there again on Monday. They were offline. We called customer service, we were advised they are all running. Cleary Park and Motherwell. Shortly after the call. One of your stuff members came to advise that their system is now running. At this point, we were hopeful. The lady came to set clear expectations on what we should be mindful of when we are called in. She told us about Post Bank’s authentication process. She mentioned if the ID is damaged in a sense that the clear paper holding the picture and details in the green book must not be lifted. She requested to see everyone who still has the green book ID. I gave her mine with so much confidence because I knew it’s not damaged on any way. She made sure that paper lifts, checked it for more than 30 seconds, lifting the clear paper and said she will and my ID was damaged! I was lost because there is no way. I told her the ID was fine, even a month ago I was helped at Cleary Park. She just wanted to set an example. I was so hurt. And plead with her trying to explain my situation. She did not want to listen, but rather told me about another woman who had an ID problem. I literally cried and one of her colleagues asked to see my ID, it was now damaged. I said I will go complain, she did not care and said “hamba ke sisi uyo complain(a). If anyone can check the ID, you could see that it’s evenly lifted. I went back home not being assisted. I called post bank. An advisor asked that I try and withdraw money at a place where I normally withdraw money and not try to swipe using the card. And it worked.
1 reviews | Active since Jan 2020
Bad customer service from advisors
Customer Service Advisors do not care about customer service. Had bad experience in Motherwell branch. I’ve had 2 ID books because I thought I had lost my initial ID. Found it before the second one was issued. I’ve always kept the second ID in a file and used the one I assumed was lost. During December, I was ****** at gun point, everything was taken.ID was in my wallet, post bank card and my other belongings. I live in KwaDwesi, the nearest post bank would be Cleary Park. I use R80 return taxi fare. I was helped gracefully, your stuff members provided me with a replacement card. Luckily I had the second ID, and it matched the one in your system. The process was effortless. I withdrew money, I got money and left some. I needed to swipe an item. The card declined and I knew I was inserting the correct pin but it would not accept it. I had to wait another month because going to Cleary park is R80. I went there a month later, when Child grant money was in. Unfortunately, the system was down at Cleary Park. I was told to go to Motherwell, together with other beneficiaries that had the same issue. I had to borrow money because I had R40 and hoped my issue would be resolved and I’d have money to go back. I made a few calls and a friend borrowed me enough money to request to Motherwell, because I did not want to take a taxi and still not be assisted. We were advised that Motherwell is the only operating Post Bank at the moment. Unfortunately, even though I had requested, the line was cut before 5. We were told systems are lagging, and we have to come back on Monday. I went there again on Monday. They were offline. We called customer service, we were advised they are all running. Cleary Park and Motherwell. Shortly after the call. One of your stuff members came to advise that their system is now running. At this point, we were hopeful. The lady came to set clear expectations on what we should be mindful of when we are called in. She told us about Post Bank’s authentication process. She mentioned if the ID is damaged in a sense that the clear paper holding the picture and details in the green book must not be lifted. She requested to see everyone who still has the green book ID. I gave her mine with so much confidence because I knew it’s not damaged on any way. She made sure that paper lifts, checked it for more than 30 seconds, lifting the clear paper and said she will and my ID was damaged! I was lost because there is no way. I told her the ID was fine, even a month ago I was helped at Cleary Park. She just wanted to set an example. I was so hurt. And plead with her trying to explain my situation. She did not want to listen, but rather told me about another woman who had an ID problem. I literally cried and one of her colleagues asked to see my ID, it was now damaged. I said I will go complain, she did not care and said “hamba ke sisi uyo complain(a). If anyone can check the ID, you could see that it’s evenly lifted. I went back home not being assisted. I called post bank. An advisor asked that I try and withdraw money at a place where I normally withdraw money and not try to swipe using the card. And it worked.
1 reviews | Active since Jan 2020
POSTBANK CALL CENTER SHOULD BE CLOSED! RUDE UNPROFESSIONAL AGENTS!!!!
Postbank call center is the worst call center ever, they will put you hold without telling you on hold, then it's dead quite and you have to ask are you still there, then one will say Yes man I'm working on your account hold! rudely so, but they didn't even take any of your details, maybe the number shows who you are outomaties but then they come back and say ID .... like seriously just like that... ID ,Joh, like they fighting, mind you I'm just calling with so much respect as I needed help and can't be rude at all cause I'm scared of I talk rudely to them then I won't be assisted, so I waited till now to post about my terrible experience from post bank customer service, most of them are rude and unprofessional, then they also hang up on you like it's okay, like I've never experienced such disrespect and unprofessional conduct from " customer service consultants" ever!! this call centre is the worst, if ever you don't trust what I'm saying just call them and hear how most of the talk to you like you beneath them so they can talk to you anyhow. if you continue to speak English eish jy's in v dit. so that was my experience with Postbank. out of more than 10+ calls I've made to post bank only 3 Agents were helpful Pule, Mojale and Pulani, the rest of them I mean ladies learn manners, you guys where NOT trained property that is a fact!! please please please pull all my call records if you have to and listen to calls this can't be going on and I'm dead show I'm not the only one who was treated so badly. and yes after several weeks through this platform my issue has been resolved, Thank you. and when I asked for reference to the call they say they they don't have such....
1 reviews | Active since Jan 2020
POSTBANK CALL CENTER SHOULD BE CLOSED! RUDE UNPROFESSIONAL AGENTS!!!!
Postbank call center is the worst call center ever, they will put you hold without telling you on hold, then it's dead quite and you have to ask are you still there, then one will say Yes man I'm working on your account hold! rudely so, but they didn't even take any of your details, maybe the number shows who you are outomaties but then they come back and say ID .... like seriously just like that... ID ,Joh, like they fighting, mind you I'm just calling with so much respect as I needed help and can't be rude at all cause I'm scared of I talk rudely to them then I won't be assisted, so I waited till now to post about my terrible experience from post bank customer service, most of them are rude and unprofessional, then they also hang up on you like it's okay, like I've never experienced such disrespect and unprofessional conduct from " customer service consultants" ever!! this call centre is the worst, if ever you don't trust what I'm saying just call them and hear how most of the talk to you like you beneath them so they can talk to you anyhow. if you continue to speak English eish jy's in v dit. so that was my experience with Postbank. out of more than 10+ calls I've made to post bank only 3 Agents were helpful Pule, Mojale and Pulani, the rest of them I mean ladies learn manners, you guys where NOT trained property that is a fact!! please please please pull all my call records if you have to and listen to calls this can't be going on and I'm dead show I'm not the only one who was treated so badly. and yes after several weeks through this platform my issue has been resolved, Thank you. and when I asked for reference to the call they say they they don't have such....
1 reviews | Active since Jan 2020
Postbank worst service all round!!!
okay so I've been using post bank for few years for child grant, and all of sudden this January my card gets "blocked and told that I should get a new card the black card so I go to the outlets near me and told that the cards are unavailable, so I am told that the next best thing is to be sent instant money okay, then after weeks of waiting and being sent from pillar to post, I am told that the instant money services are discontinued that is from Feb, where as I've been waiting since January before it was discontinued, okay than I am told they will be sending cards to various destinations that deal with Postbank yet even today the 9th of February 2026 no cards in North West Potchefstroom branch!!! so why not unblock my card so I can access the funds available and when you decide you ready to send cards to the outlets you let me know and I'll happily get one, But no, I was told a supervisor by the name of Mr Manzini from post office will contact me and guess what..... I'm still waiting, other agents also promised to call me back to see how this matter can be resolved and yet again guess what.... I'm waiting!! it hurts so much when you have kids that must go to school and depend on that money to be able to send them to school but can't, as you have no other income, it realy hurts and Postbank just doesn't seem to give dam!!!
1 reviews | Active since Jan 2020
Postbank worst service all round!!!
okay so I've been using post bank for few years for child grant, and all of sudden this January my card gets "blocked and told that I should get a new card the black card so I go to the outlets near me and told that the cards are unavailable, so I am told that the next best thing is to be sent instant money okay, then after weeks of waiting and being sent from pillar to post, I am told that the instant money services are discontinued that is from Feb, where as I've been waiting since January before it was discontinued, okay than I am told they will be sending cards to various destinations that deal with Postbank yet even today the 9th of February 2026 no cards in North West Potchefstroom branch!!! so why not unblock my card so I can access the funds available and when you decide you ready to send cards to the outlets you let me know and I'll happily get one, But no, I was told a supervisor by the name of Mr Manzini from post office will contact me and guess what..... I'm still waiting, other agents also promised to call me back to see how this matter can be resolved and yet again guess what.... I'm waiting!! it hurts so much when you have kids that must go to school and depend on that money to be able to send them to school but can't, as you have no other income, it realy hurts and Postbank just doesn't seem to give dam!!!
1 reviews | Active since Jan 2020
Postbank pathetic service
***** happened in my uncle's Postbank account on the 19th December 2025, money to an amount of R4 800 was withdrawn at FNB Durban while the card was in my uncle's possession in Joburg. My uncle is 82 years old and that was his Sassa pension money ******. A query was sent to Postbank on the 08th January 2026 for investigation and for them to psyback since they are the custodian. Again on the 15th January 2026 a follow-up email was sent but to date Postbank has never bothered responding to any messages sent to them. I suspect Postbank is used to robbing people like that, for the fact that they are keeping quite despite the query and theu don't have respect for their customers.☹️☹️
1 reviews | Active since Jan 2020
Postbank pathetic service
***** happened in my uncle's Postbank account on the 19th December 2025, money to an amount of R4 800 was withdrawn at FNB Durban while the card was in my uncle's possession in Joburg. My uncle is 82 years old and that was his Sassa pension money ******. A query was sent to Postbank on the 08th January 2026 for investigation and for them to psyback since they are the custodian. Again on the 15th January 2026 a follow-up email was sent but to date Postbank has never bothered responding to any messages sent to them. I suspect Postbank is used to robbing people like that, for the fact that they are keeping quite despite the query and theu don't have respect for their customers.☹️☹️
1 reviews | Active since Jan 2020
Sluggish Bank
This bank is so useless it needs to be closed down seriously, The staff at their call center phone number they are so unprofessional to begin with.I had an issue regarding my SRD grant money i used to receive this money on the sassa card account that includes my son child grant. The last time I received this SRD grant money it was in 2023 in April , if i am precise. I called Sassa regarding my money sassa told me that the money is sent to the postbank account and all the SRD monies they show approved and dates are provided. All I need from this bank is the bank statement from Jan2023 up until to date so that i can provide that information to sassa because post bank is my bank i need that proof This bank is so sluggish to such an extent it must be closed down period.
1 reviews | Active since Jan 2020
Sluggish Bank
This bank is so useless it needs to be closed down seriously, The staff at their call center phone number they are so unprofessional to begin with.I had an issue regarding my SRD grant money i used to receive this money on the sassa card account that includes my son child grant. The last time I received this SRD grant money it was in 2023 in April , if i am precise. I called Sassa regarding my money sassa told me that the money is sent to the postbank account and all the SRD monies they show approved and dates are provided. All I need from this bank is the bank statement from Jan2023 up until to date so that i can provide that information to sassa because post bank is my bank i need that proof This bank is so sluggish to such an extent it must be closed down period.
1 reviews | Active since Jan 2020
Postbank is Uncontactable
I have been trying to get hold of the bank for almost over a week now. Multiple calls made, call centre keep you on hold and then drop the call after a while. Been holding the line again today, 19 January for almost an hour, line drops every time after a while. Called both numbers 0800535455/0800533350. Email sent twice to the enquiry email last week and today. This is absolutely ridiculous. We need assistance for a client who holds a bank account with Postbank. Do not know how to resolve this.
1 reviews | Active since Jan 2020
Postbank is Uncontactable
I have been trying to get hold of the bank for almost over a week now. Multiple calls made, call centre keep you on hold and then drop the call after a while. Been holding the line again today, 19 January for almost an hour, line drops every time after a while. Called both numbers 0800535455/0800533350. Email sent twice to the enquiry email last week and today. This is absolutely ridiculous. We need assistance for a client who holds a bank account with Postbank. Do not know how to resolve this.