Postbank SOC Limited
Claimed Business
|1.2|30 Reviews (last 12 months)|This business does not respond to reviews
Postbank SOC Limited
Claimed Business
|1.2
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Postbank SOC Limited is facing significant customer dissatisfaction, particularly from SASSA grant recipients and pensioners. Customers consistently mention unresolved fraud cases involving cloned cards and unauthorised withdrawals, with a recurring theme of unanswered emails and prolonged delays in reimbursement. Many reviewers describe difficulties reaching the call centre, dropped calls, and unprofessional consultant conduct. A frequent concern is the unavailability of replacement cards and inaccessible branches. Vulnerable customers, including the elderly and disabled, report feeling abandoned while awaiting feedback on critical financial queries.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-94Unlikely
TrustIndex
2.1
NPS Score
-94
Recommended: Unlikely
Review Distribution
1.2|30 Reviews
Sep '25 - Aug '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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hloni K
1 reviews | Active since Mar 2014
20 May 2026, 17:10
No feed back, Poor service
I have being requesting statement on the E mail Adress provided to request statement, it's being two weeks now waiting no response or nothing, when you call their customer care number keep on saying we aware of your call then they hang up, My name Ntombikayise Patricia Motaung, don't bother to reply emails
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hloni K
1 reviews | Active since Mar 2014
20 May 2026, 17:10
No feed back, Poor service
I have being requesting statement on the E mail Adress provided to request statement, it's being two weeks now waiting no response or nothing, when you call their customer care number keep on saying we aware of your call then they hang up, My name Ntombikayise Patricia Motaung, don't bother to reply emails
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Amanda N
1 reviews | Active since Oct 2016
19 May 2026, 11:06
Unable to Access My Money for Two Weeks — No Support From Postbank
I am extremely frustrated with the lack of service and support from Postbank. For the past two weeks, I have been unable to withdraw money from my Postbank account. Initially, withdrawals through the Post Office were possible, but that option has now stopped working. Customers are simply being told to contact the call centre — yet the call centre is virtually unreachable. Calls either do not go through, remain engaged indefinitely, or disconnect before you can even speak to an agent. After repeated attempts over many days, there is still no assistance, no communication, and no alternative solution being provided for customers trying to access their own funds. It is unacceptable for a bank to leave customers stranded without access to their money while offering no effective support channels. Many people rely on these funds for essential daily expenses, and the current situation is causing serious inconvenience and distress. Postbank urgently needs to improve its customer support systems and provide clear, accessible alternatives for withdrawals instead of referring customers to a call centre that does not function. I hope this complaint receives urgent attention and that practical solutions are provided soon.
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Amanda N
1 reviews | Active since Oct 2016
19 May 2026, 11:06
Unable to Access My Money for Two Weeks — No Support From Postbank
I am extremely frustrated with the lack of service and support from Postbank. For the past two weeks, I have been unable to withdraw money from my Postbank account. Initially, withdrawals through the Post Office were possible, but that option has now stopped working. Customers are simply being told to contact the call centre — yet the call centre is virtually unreachable. Calls either do not go through, remain engaged indefinitely, or disconnect before you can even speak to an agent. After repeated attempts over many days, there is still no assistance, no communication, and no alternative solution being provided for customers trying to access their own funds. It is unacceptable for a bank to leave customers stranded without access to their money while offering no effective support channels. Many people rely on these funds for essential daily expenses, and the current situation is causing serious inconvenience and distress. Postbank urgently needs to improve its customer support systems and provide clear, accessible alternatives for withdrawals instead of referring customers to a call centre that does not function. I hope this complaint receives urgent attention and that practical solutions are provided soon.
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Replies (0)VD
Viv D
1 reviews | Active since Apr 2023
27 Apr 2026, 09:14
Postbank poor to no service
I refer to my complaint number FR/PBK/2025/b9e8d3ea dated 18 March 2025. As you are aware this complaint has been outstanding since 14 April 2025. I send multiple emails to your office requesting feedback as to when I can expect payment without the courtesy of a response from you. This is a letter to you advising you of my intention to escalate this matter to the office of the National Financial Ombudsman who will be in contact with you in due course. I shall naturally also be contacting every relevant consumer care organization on social media.
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Viv D
1 reviews | Active since Apr 2023
27 Apr 2026, 09:14
Postbank poor to no service
I refer to my complaint number FR/PBK/2025/b9e8d3ea dated 18 March 2025. As you are aware this complaint has been outstanding since 14 April 2025. I send multiple emails to your office requesting feedback as to when I can expect payment without the courtesy of a response from you. This is a letter to you advising you of my intention to escalate this matter to the office of the National Financial Ombudsman who will be in contact with you in due course. I shall naturally also be contacting every relevant consumer care organization on social media.
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Replies (0)BM
Beauty M
1 reviews | Active since Apr 2026
20 Apr 2026, 12:07
poor service
hi my name is Beauty, i have ****med money from my bank account from last year. I have been in contact with post since the day of incident. or the longest time in 2025 I could get hold of the bank on email neither on the phone. I eventually got the email of one of the managers who have trying to assist. how the urgent responsible has not been coming to part since he is beginning of this query. no one is able to give solid feedback as to what is happening =. i have been asked to send documents several time up until now money has never been replace in account. can I please get some assist with below query
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Beauty M
1 reviews | Active since Apr 2026
20 Apr 2026, 12:07
poor service
hi my name is Beauty, i have ****med money from my bank account from last year. I have been in contact with post since the day of incident. or the longest time in 2025 I could get hold of the bank on email neither on the phone. I eventually got the email of one of the managers who have trying to assist. how the urgent responsible has not been coming to part since he is beginning of this query. no one is able to give solid feedback as to what is happening =. i have been asked to send documents several time up until now money has never been replace in account. can I please get some assist with below query
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Replies (0)FM
Fathima M
1 reviews | Active since Apr 2026
7 Apr 2026, 09:35
***** with no assistance
I need post bank to contact me and give me feedback regarding my ***** query on my disabled brothers account his card was cloned where his money has been taken out of the account for the last 4 months and no one is helping me I'm sending many emails the contact centre does not help but on Google it states we are able to call for assistance regarding ***** cases but then told we have to email...this is getting out of hand its been many months and I want feedback urgently I need to be called on ***...I see many people gave been having the same issue as me does postbank not understand tese are the frail and vulnerable that is been taken advantage of and they have no compassion to assist and furthermore what kind of a bank is this where ***** is happening so easily and often makes me wonder and I would definitely give you'll a 0 rating on everything this is pathetic to be putting people through this and still be a operating bank..
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Fathima M
1 reviews | Active since Apr 2026
7 Apr 2026, 09:35
***** with no assistance
I need post bank to contact me and give me feedback regarding my ***** query on my disabled brothers account his card was cloned where his money has been taken out of the account for the last 4 months and no one is helping me I'm sending many emails the contact centre does not help but on Google it states we are able to call for assistance regarding ***** cases but then told we have to email...this is getting out of hand its been many months and I want feedback urgently I need to be called on ***...I see many people gave been having the same issue as me does postbank not understand tese are the frail and vulnerable that is been taken advantage of and they have no compassion to assist and furthermore what kind of a bank is this where ***** is happening so easily and often makes me wonder and I would definitely give you'll a 0 rating on everything this is pathetic to be putting people through this and still be a operating bank..
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Replies (1)JD
James D
1 reviews | Active since Oct 2025
29 Mar 2026, 21:49
Postbank no response to emails and where ***** is out of control
Good day We reported a ***** to the postbank ***** email address- *****@postbank.co.za on monday 23 March at 09h54. I have not had any feedback nor acknowledgement of the email. I sent another email on 26 March at 05h18 to ******** and have still yet to receive an acknowledgement or response to these emails. This is now the second ***** on my father's SASSA account. The first ***** was reported on 27 August 2025 and only resolved some 5 months later. He has now had another ***** which he became aware of on the 22 of February in which another R5300 was taken out of his Postbank SASSA account. The lady at the Postbank at Pick n Pay Kengsington showed my father the copy of his ID which was used which has a very blurry picture of an African male. Please can we get acknowledgement of the emails sent and a proper investigation into this matter. It is very clear that Postbank cannot or does not have proper systems to protect their clients nor apprehend ******* within its structures. My name is James Durieux on behalf of my father Dennis Durieux
Helpful (0)
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James D
1 reviews | Active since Oct 2025
29 Mar 2026, 21:49
Postbank no response to emails and where ***** is out of control
Good day We reported a ***** to the postbank ***** email address- *****@postbank.co.za on monday 23 March at 09h54. I have not had any feedback nor acknowledgement of the email. I sent another email on 26 March at 05h18 to ******** and have still yet to receive an acknowledgement or response to these emails. This is now the second ***** on my father's SASSA account. The first ***** was reported on 27 August 2025 and only resolved some 5 months later. He has now had another ***** which he became aware of on the 22 of February in which another R5300 was taken out of his Postbank SASSA account. The lady at the Postbank at Pick n Pay Kengsington showed my father the copy of his ID which was used which has a very blurry picture of an African male. Please can we get acknowledgement of the emails sent and a proper investigation into this matter. It is very clear that Postbank cannot or does not have proper systems to protect their clients nor apprehend ******* within its structures. My name is James Durieux on behalf of my father Dennis Durieux
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Replies (0)RS
Rena S
1 reviews | Active since Mar 2022
27 Mar 2026, 23:29
TERRIBLE SERVICE
In May 2025 ,my 81 year old mums saasa pension was *****ulently withdrawn in another province. Contacted Postbank ***** department and submitted all the required documents .after numerous calls and emails we got a response in November stating the case is being finalized and we will be notified when the money is reimbursed. On 29 th January 2026 ,after more emails we received a response "Good day Please note I am waiting for payment approval from management." Since this date no feedback at all . Pathetic service
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Rena S
1 reviews | Active since Mar 2022
27 Mar 2026, 23:29
TERRIBLE SERVICE
In May 2025 ,my 81 year old mums saasa pension was *****ulently withdrawn in another province. Contacted Postbank ***** department and submitted all the required documents .after numerous calls and emails we got a response in November stating the case is being finalized and we will be notified when the money is reimbursed. On 29 th January 2026 ,after more emails we received a response "Good day Please note I am waiting for payment approval from management." Since this date no feedback at all . Pathetic service
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Anonymous
1 reviews | Active since Oct 2016
12 Mar 2026, 13:28
***** commited in a pensioner's account and Postbank is not bothered
I since lodged a ***** query with Postbank since 08th January 2026, unfortunately to this day nothing has come forth, no response to the endless emails sent to them, a Postbank agent at Pick n Pay gave me a number to call but even that number doesn't go through. It seems this is their strategy to frustrate their clients in order to give up and stop following up on their monies. It is not fair that a pensioner has to lose their money in the hands of a bank they trusted and they don't give a damn about it.
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Anonymous
1 reviews | Active since Oct 2016
12 Mar 2026, 13:28
***** commited in a pensioner's account and Postbank is not bothered
I since lodged a ***** query with Postbank since 08th January 2026, unfortunately to this day nothing has come forth, no response to the endless emails sent to them, a Postbank agent at Pick n Pay gave me a number to call but even that number doesn't go through. It seems this is their strategy to frustrate their clients in order to give up and stop following up on their monies. It is not fair that a pensioner has to lose their money in the hands of a bank they trusted and they don't give a damn about it.
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