Postbank no response to emails and where ***** is out of control

Good day

We reported a ***** to the postbank ***** email address- *****@postbank.co.za on monday 23 March at 09h54. I have not had any feedback nor acknowledgement of the email.

I sent another email on 26 March at 05h18 to ******** and have still yet to receive an acknowledgement or response to these emails.

This is now the second ***** on my father's SASSA account. The first ***** was reported on 27 August 2025 and only resolved some 5 months later.

He has now had another ***** which he became aware of on the 22 of February in which another R5300 was taken out of his Postbank SASSA account. The lady at the Postbank at Pick n Pay Kengsington showed my father the copy of his ID which was used which has a very blurry picture of an African male.

Please can we get acknowledgement of the emails sent and a proper investigation into this matter. It is very clear that Postbank cannot or does not have proper systems to protect their clients nor apprehend ******* within its structures.

My name is James Durieux on behalf of my father Dennis Durieux