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Amanda N

Active since Oct 2016

3

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0

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3 reviews

Postbank SOC Limited

3 months ago

Unable to Access My Money for Two Weeks — No Support From Postbank

I am extremely frustrated with the lack of service and support from Postbank. For the past two weeks, I have been unable to withdraw money from my Postbank account. Initially, withdrawals through the Post Office were possible, but that option has now stopped working. Customers are simply being told to contact the call centre — yet the call centre is virtually unreachable. Calls either do not go through, remain engaged indefinitely, or disconnect before you can even speak to an agent. After repeated attempts over many days, there is still no assistance, no communication, and no alternative solution being provided for customers trying to access their own funds. It is unacceptable for a bank to leave customers stranded without access to their money while offering no effective support channels. Many people rely on these funds for essential daily expenses, and the current situation is causing serious inconvenience and distress. Postbank urgently needs to improve its customer support systems and provide clear, accessible alternatives for withdrawals instead of referring customers to a call centre that does not function. I hope this complaint receives urgent attention and that practical solutions are provided soon.

0 replies

53 months ago

Pick n Pay Hayfields will not refund my cash deposit

I am utterly annoyed & disappointed by Pick n Pay Hayfields inability to expedite a query on a refund request. I made a cash deposit of R500 into my Discovery Bank account on Tuesday the 15th of March 2022 at the Hayfields branch, however it did not reflect into the account (and still has not). After an hour of the funds not reflecting, I immediately phoned my bank & alerted them, and they began an investigation into why the funds did not reflect immediately. The following day in the 16th of March 2022, I received a call from Discovery alerting me to the fact that the deposit does not reflect nor is it pending because it did not process from Pick n Pay’s end as their system might have had a fault or been offline, and that I should return to the branch to notify them so that they could return the cash to me. I went back to the branch, and after standing & waiting for almost an hour to get the problem rectified, I was told that they would escalate the matter. I was phoned by an Asha who told me that they were still sorting it out, but after that I received no feedback. I had to phone again & forward another copy of the receipt of the transaction during the following weekend, and to this day I still have not received my refund. Asha phoned on Tuesday the 22nd of March to tell me that someone had emailed Discovery bank to find out what the problem is, even though I had already notified Pick N Pay that the bank had found no irregularities with my account & that the problem is with the branch itself. I am still awaiting feedback & need my money back asap.

0 replies

119 months ago

Bus Breaks Down & Passengers Are Not Informed Of the Issue

<p>I had booked an Intercape bus from Pietermaritzburg to Johannesburg today for a 12h10 departure. The bus arrived late, fine that wasn't that big a deal. However, it was stiflingly hot inside the bus, the Aircon wasn't working. When we got to our refreshment stop, the passengers got off and went about their business. When we returned to the bus, a driver Informed a few passengers of an Aircon malfunction. The rest of us were in our seats waiting for the bus to leave. After minutes of waiting we realized that the bus wasn't going anywhere anytime soon. I'm typing this from my phone while we wait for an alleged technician to come sort us out. The problem is, we don't know if the actual bus has a problem or if it's just the Aircon?</p> <p> </p> <p>It's also frustrating because people are traveling with kids in this heat. People like me also need to take public transportation to our final destination when the bus arrives in Johannesburg. By the time we arrive, it will be well past a safe time for such. I only ever use Intercape to travel anywhere but I'm bitterly disappointed today because I had things to do when I got to my destination. This is a major setback & I'm annoyed that the drivers didn't see fit to inform us or apologize.</p>

0 replies

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