Unable to Access My Money for Two Weeks — No Support From Postbank

I am extremely frustrated with the lack of service and support from Postbank.

For the past two weeks, I have been unable to withdraw money from my Postbank account. Initially, withdrawals through the Post Office were possible, but that option has now stopped working. Customers are simply being told to contact the call centre — yet the call centre is virtually unreachable.

Calls either do not go through, remain engaged indefinitely, or disconnect before you can even speak to an agent. After repeated attempts over many days, there is still no assistance, no communication, and no alternative solution being provided for customers trying to access their own funds.

It is unacceptable for a bank to leave customers stranded without access to their money while offering no effective support channels. Many people rely on these funds for essential daily expenses, and the current situation is causing serious inconvenience and distress.

Postbank urgently needs to improve its customer support systems and provide clear, accessible alternatives for withdrawals instead of referring customers to a call centre that does not function.

I hope this complaint receives urgent attention and that practical solutions are provided soon.