Based on recent customer reviews, Ithuba Lottery faces severe and systemic failures across virtually every aspect of its customer experience. Customers consistently report being unable to access accounts or withdraw funds, particularly following a disastrous website and app overhaul in late 2025. Financial transactions are unreliable, support channels are largely unresponsive, and the platform itself is widely described as unusable. Trust in the organisation has eroded significantly.
Top Strengths:
- •Staff, Service & Experience Quality: While overwhelmingly negative, isolated reviews mention individual call centre agents being polite or helpful. One customer praised a gentleman who proactively contacted them to resolve website access issues.
Replied to 4.081632653061225% of negative reviews
Typically takes less than 32m to reply
TrustIndex
2.2
Score
Avg Reply
32
Hours
NPS Score
-45
Recommended: Unlikely
Replied to 4.081632653061225% of negative reviews
Typically takes less than 32m to reply
Apr '25 - Mar '26
Recent reviews (136)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
LOTTO QUICKPICK ****MER- RIGGED
played quick pick lotto 2 lines on my banking app and these are my numbers 1: a b d f g m 2. a b d f g n ( letters represent numbers), Essentially, they are identical with the exception of one number. Played powerball yesterday using quick pick from 3 different platforms and noticed a similar pattern. Now, does this seem random???
1 reviews | Active since Jan 2020
LOTTO QUICKPICK ****MER- RIGGED
played quick pick lotto 2 lines on my banking app and these are my numbers 1: a b d f g m 2. a b d f g n ( letters represent numbers), Essentially, they are identical with the exception of one number. Played powerball yesterday using quick pick from 3 different platforms and noticed a similar pattern. Now, does this seem random???
1 reviews | Active since Jan 2020
New app ****
They are ****mers, they erased all my info on my profile and my account balance is gone, I have tried to log into my old ithuba app and it required me to register a new account on their new app, I did that, and asked an agent I was talking to on the phone to migrate my old info into the new one as I had a balance of R1500+and very important numbers combination saved and I have been betting for a number of years, she said she logged it with fiance, 3 months later no migration done and I keep on calling and given different references,being talk en from pillar to post, I want my money and my numbers back!
1 reviews | Active since Jan 2020
New app ****
They are ****mers, they erased all my info on my profile and my account balance is gone, I have tried to log into my old ithuba app and it required me to register a new account on their new app, I did that, and asked an agent I was talking to on the phone to migrate my old info into the new one as I had a balance of R1500+and very important numbers combination saved and I have been betting for a number of years, she said she logged it with fiance, 3 months later no migration done and I keep on calling and given different references,being talk en from pillar to post, I want my money and my numbers back!
1 reviews | Active since Jan 2020
******* andterrible software usability
Which ***** made such a pointless and unusable web page with .That person(s) should be fired. This site is crazy and stupid with everything on the screen moving around hectically. It's stupid and unusable and doesn't have the customer in mind other than to irritate the customer. You should be ashamed of putting this ******* site online, its highly unprofessional and shows a lack of common sense and that also includes management
1 reviews | Active since Jan 2020
******* andterrible software usability
Which ***** made such a pointless and unusable web page with .That person(s) should be fired. This site is crazy and stupid with everything on the screen moving around hectically. It's stupid and unusable and doesn't have the customer in mind other than to irritate the customer. You should be ashamed of putting this ******* site online, its highly unprofessional and shows a lack of common sense and that also includes management
1 reviews | Active since Jan 2020
Account Blocked
My account has been blocked for months and can't reset the password. No help on helpline either
1 reviews | Active since Jan 2020
Account Blocked
My account has been blocked for months and can't reset the password. No help on helpline either
1 reviews | Active since Jan 2020
Not happy with Ithuba
I can't access my online account and I have a few winnings in my wallet. I've tried the contact number to complain but they were of no help. The instructions they gave me did not work. This has been going on for about 2 weeks now. Can someone please help!
1 reviews | Active since Jan 2020
Not happy with Ithuba
I can't access my online account and I have a few winnings in my wallet. I've tried the contact number to complain but they were of no help. The instructions they gave me did not work. This has been going on for about 2 weeks now. Can someone please help!
1 reviews | Active since Jan 2020
Nation lottery
I played Powerball on 3 February 2026, and got some winning numbers. To date my winnings hasn't been paid into my bank account. I sent an email to Ithuba lottery, but got no reply to date. I sent a dm to Ithuba lottery, but got no reply to date. This is not the first time it happened to me. I came to a stage where I don't trust the lotto anymore.
1 reviews | Active since Jan 2020
Nation lottery
I played Powerball on 3 February 2026, and got some winning numbers. To date my winnings hasn't been paid into my bank account. I sent an email to Ithuba lottery, but got no reply to date. I sent a dm to Ithuba lottery, but got no reply to date. This is not the first time it happened to me. I came to a stage where I don't trust the lotto anymore.
1 reviews | Active since Jan 2020
MY Money
On 16th January I played Powerball through the Nedbank internet banking app (Powerball plus when comparing my numbers to the results that same night, I had 4 matching numbers (3+bonus). I haven't received the money
1 reviews | Active since Jan 2020
MY Money
On 16th January I played Powerball through the Nedbank internet banking app (Powerball plus when comparing my numbers to the results that same night, I had 4 matching numbers (3+bonus). I haven't received the money