Ithuba Lottery's replyOfficial
25 May 2026, 06:06 Thank you for reaching out to us.
Please be assured that all winnings are processed strictly in line with the official game rules and the results verified for each draw.
When you play through the Capitec Banking App, your ticket entries are recorded on the National Lottery system, and any qualifying winnings are processed automatically according to the prize division and draw results. ITHUBA does not manually decide which tickets win or how much is paid out — all outcomes are determined through the official draw process and verified against the ticket information received.
We recommend that you keep a record of your ticket purchases and check the results after each draw so that you can compare your numbers against the official winning numbers. This will also help you track any winnings due to you.
Should you believe that a specific winning ticket was not paid correctly, please send us the ticket details, draw date, game played, and any transaction reference available from your Capitec Banking App. We will gladly investigate the matter and provide feedback.
Thank you for playing the National Lottery.
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Best regards,