Ithuba Lottery
1.4|797 reviews
GG
Grace G
1 reviews | Active since Member
22 May 2026, 08:13
Very bad and unprofessional service
I am mad as hell since last Month iv been trying to withdraw my money, i called serveral tym's and iv emailed serval tym's still nothing. What kind of service is this and the due date it's the 25th? I will never recommend to anyone who will be taken from pillar to post for her/him to do the withdrawal 💔💔💔😢
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Replies (1)Ithuba Lottery's replyOfficial
25 May 2026, 09:55Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you experienced during the withdrawal process.
We understand how upsetting it must have been to follow up several times without feeling that the matter was resolved quickly enough. This is not the level of service we aim to provide, and your feedback is taken seriously.
We can confirm that the payment was successfully processed and paid to you last week Friday. We trust that the funds have now reflected in your account.
Once again, we apologise for the delay and for the experience you had. Please be assured that we are reviewing the matter internally to ensure that future withdrawal queries are handled more efficiently and with clearer communication.
Phanda Pusha Play!
We understand how upsetting it must have been to follow up several times without feeling that the matter was resolved quickly enough. This is not the level of service we aim to provide, and your feedback is taken seriously.
We can confirm that the payment was successfully processed and paid to you last week Friday. We trust that the funds have now reflected in your account.
Once again, we apologise for the delay and for the experience you had. Please be assured that we are reviewing the matter internally to ensure that future withdrawal queries are handled more efficiently and with clearer communication.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply25 May 2026, 09:55
Official
Thank you for reaching out, and we sincerely apologise for the frustration and inconvenience you experienced during the withdrawal process.
We understand how upsetting it must have been to follow up several times without feeling that the matter was resolved quickly enough. This is not the level of service we aim to provide, and your feedback is taken seriously.
We can confirm that the payment was successfully processed and paid to you last week Friday. We trust that the funds have now reflected in your account.
Once again, we apologise for the delay and for the experience you had. Please be assured that we are reviewing the matter internally to ensure that future withdrawal queries are handled more efficiently and with clearer communication.
Phanda Pusha Play!
We understand how upsetting it must have been to follow up several times without feeling that the matter was resolved quickly enough. This is not the level of service we aim to provide, and your feedback is taken seriously.
We can confirm that the payment was successfully processed and paid to you last week Friday. We trust that the funds have now reflected in your account.
Once again, we apologise for the delay and for the experience you had. Please be assured that we are reviewing the matter internally to ensure that future withdrawal queries are handled more efficiently and with clearer communication.
Phanda Pusha Play!
Best regards,