CP
City Property
Verified Business
CP
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, City Property shows a deeply troubled tenant experience with widespread complaints about deposit refunds, building maintenance, utilities, and communication breakdowns. Bright spots exist in individual building managers like Thabang Ledwaba at Yethu City, but systemic issues around financial handling, lift and electricity outages, and unresponsive credit controllers dominate the feedback across multiple Pretoria and Johannesburg properties.
TrustIndex
3.5
Ranking
#4
in Property Management
NPS Score
-42
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, City Property shows a deeply troubled tenant experience with widespread complaints about deposit refunds, building maintenance, utilities, and communication breakdowns. Bright spots exist in individual building managers like Thabang Ledwaba at Yethu City, but systemic issues around financial handling, lift and electricity outages, and unresponsive credit controllers dominate the feedback across multiple Pretoria and Johannesburg properties.
The most common complaint about City Property, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. Tenants report prolonged lift outages, water and electricity failures lasting days or weeks, infestations, and unresponsive building managers. Spoiled food, safety concerns, and stair climbing for elderly or disabled residents recur. Standout caretakers like Thabang Ledwaba and Tshepo are exceptions rather than the norm.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This 3 star is for the current property manager called Zinhle for One on Mutual. She is the first to ever do her job with dedication and professionalism since 9 years ago when i moved in here. It is such a shame that City Property is not just a very greedy business that does not fix anything. Things take forever to be fixed, lately the water bills have skyrocketed without any explanation. We have to fight to get answers or a simple communication whilst rent goes up exorbitantly every 12 months... this is terrible. You need to also hire res managers who are passionate about the job, please.
1 reviews | Active since Jan 2020
This 3 star is for the current property manager called Zinhle for One on Mutual. She is the first to ever do her job with dedication and professionalism since 9 years ago when i moved in here. It is such a shame that City Property is not just a very greedy business that does not fix anything. Things take forever to be fixed, lately the water bills have skyrocketed without any explanation. We have to fight to get answers or a simple communication whilst rent goes up exorbitantly every 12 months... this is terrible. You need to also hire res managers who are passionate about the job, please.
1 reviews | Active since Jan 2020
I would like to give a massive shoutout to Thabo for the expectional service I received today (21/05/2026). They were incredibly patient, polite and truly went the extra mile to assist me with my query. It is rare to experience such kindness and professionalism. Thank you Thabo for making my day!
1 reviews | Active since Jan 2020
I would like to give a massive shoutout to Thabo for the expectional service I received today (21/05/2026). They were incredibly patient, polite and truly went the extra mile to assist me with my query. It is rare to experience such kindness and professionalism. Thank you Thabo for making my day!
1 reviews | Active since Jan 2020
The lift at Magnolia Flats, Pretoria has been out of order since early February. That’s over 3 months of dragging groceries, prams, and furniture up 3+ flights of stairs. We’ve had ZERO communication from management or the managing agents. When we ask the caretaker, he just shrugs and says “Management isn’t saying anything about the repairs”. So even on-site staff are being left in the dark. This is beyond poor service — it’s disrespectful. We’re expected to just cope in silence while paying full levies every month? Things break, fine. But 3+ months with no timeline, no apology, no feedback is unacceptable.
1 reviews | Active since Jan 2020
The lift at Magnolia Flats, Pretoria has been out of order since early February. That’s over 3 months of dragging groceries, prams, and furniture up 3+ flights of stairs. We’ve had ZERO communication from management or the managing agents. When we ask the caretaker, he just shrugs and says “Management isn’t saying anything about the repairs”. So even on-site staff are being left in the dark. This is beyond poor service — it’s disrespectful. We’re expected to just cope in silence while paying full levies every month? Things break, fine. But 3+ months with no timeline, no apology, no feedback is unacceptable.
1 reviews | Active since Jan 2020
I am writing to express my dissatisfaction with the handling of my rental application. On 24/04/2026, I app**** for Unit C0628 after viewing it at Sharon’s Place. I received no response and later discovered that my application had not been processed. When I followed up on 28/04/2026, I was approved for a different unit (C1024) at a higher rental, which I did not apply for. I was then informed that Unit C0628 was no longer available. However, on 29/04/2026, I received communication confirming that the same unit was in fact available at the original price. This situation reflects a lack of professionalism, inconsistent communication, and incorrect processing of my application.
1 reviews | Active since Jan 2020
I am writing to express my dissatisfaction with the handling of my rental application. On 24/04/2026, I app**** for Unit C0628 after viewing it at Sharon’s Place. I received no response and later discovered that my application had not been processed. When I followed up on 28/04/2026, I was approved for a different unit (C1024) at a higher rental, which I did not apply for. I was then informed that Unit C0628 was no longer available. However, on 29/04/2026, I received communication confirming that the same unit was in fact available at the original price. This situation reflects a lack of professionalism, inconsistent communication, and incorrect processing of my application.
1 reviews | Active since Jan 2020
They are making up their water usage bill I have been staying in a building managed by City Property and have consistently paid a water bill of no more than R100. However, this month I received a bill of R855 for water- that time I stay alone, and I am always at work When I initially contacted the office, I was told that the amount was due to back billing. Later, I was informed that it was caused by a leak in my unit. After the building manager inspected my unit and found no leak, I was then told that the charge reflects my normal monthly usage. The property manager, Tricha, has been unable to provide a clear explanation or discuss the pro meter reading report. She stated that she does not stay in the unit and therefore cannot account for the usage, which I find unhelpful. Additionally, her approach to handling the matter has been dismissive and unprofessional. I WILL DEFINITELY NOT BE RENEWING MY LEASE!!!!!!!
1 reviews | Active since Jan 2020
They are making up their water usage bill I have been staying in a building managed by City Property and have consistently paid a water bill of no more than R100. However, this month I received a bill of R855 for water- that time I stay alone, and I am always at work When I initially contacted the office, I was told that the amount was due to back billing. Later, I was informed that it was caused by a leak in my unit. After the building manager inspected my unit and found no leak, I was then told that the charge reflects my normal monthly usage. The property manager, Tricha, has been unable to provide a clear explanation or discuss the pro meter reading report. She stated that she does not stay in the unit and therefore cannot account for the usage, which I find unhelpful. Additionally, her approach to handling the matter has been dismissive and unprofessional. I WILL DEFINITELY NOT BE RENEWING MY LEASE!!!!!!!
1 reviews | Active since Jan 2020
It has been 20 days since I moved out and still my file has not been finalized. Communication comes in drip and drops and there has been some questionable practices. They first charged me R500 and said it is for late check out even though in the confirmation email that they sent to me, they stated that my vacate date is 31 March 2026 and I can move out anytime. When I queried how did they determine that because it is more than what I would have incurred had I stayed an extra day and how is it late check out when I paid for the 31 March 2026, they said it is at their discretion. They made mistakes on my account resulting in it appearing as though I owe them and spent days refusing to talk to me or fix it till I wrote my complain on hello peter and that is when they only reached out and i helped them see their error. Then they decided they are going to change the interest earned on deposit because it has now come to their attention that for all 7 years the interest rate they used was higher than they wanted to give. Now instead of closing the file they come with another story. There were 2 existing tiny spots in the bedroom carpets that I found, I assumed it was just stains now they say it burn marks and they will be replacing the carpet at my cost but there are no figures attached so I still have to wait longer to get the file closed. Very bad service
1 reviews | Active since Jan 2020
It has been 20 days since I moved out and still my file has not been finalized. Communication comes in drip and drops and there has been some questionable practices. They first charged me R500 and said it is for late check out even though in the confirmation email that they sent to me, they stated that my vacate date is 31 March 2026 and I can move out anytime. When I queried how did they determine that because it is more than what I would have incurred had I stayed an extra day and how is it late check out when I paid for the 31 March 2026, they said it is at their discretion. They made mistakes on my account resulting in it appearing as though I owe them and spent days refusing to talk to me or fix it till I wrote my complain on hello peter and that is when they only reached out and i helped them see their error. Then they decided they are going to change the interest earned on deposit because it has now come to their attention that for all 7 years the interest rate they used was higher than they wanted to give. Now instead of closing the file they come with another story. There were 2 existing tiny spots in the bedroom carpets that I found, I assumed it was just stains now they say it burn marks and they will be replacing the carpet at my cost but there are no figures attached so I still have to wait longer to get the file closed. Very bad service
1 reviews | Active since Jan 2020
I was struggling online then decided to go to the property to inquire, it was friday afternoon and you can imagine how tired one may be, I found a lady at the reception Thabang Ledwaba (Mayor of Yethu City) she gave me an exceptional service, I had to do somethings online and I didn’t have data , she connected me to the WI-Fi and guided me through each and every step, she showed me around the building, even went ahead to give me her number so that I can contact her whenever I need help. I am proud to announce that I will be moving in on the 2nd of May. Thank you very much Mayer , the world needs more people like you .
1 reviews | Active since Jan 2020
I was struggling online then decided to go to the property to inquire, it was friday afternoon and you can imagine how tired one may be, I found a lady at the reception Thabang Ledwaba (Mayor of Yethu City) she gave me an exceptional service, I had to do somethings online and I didn’t have data , she connected me to the WI-Fi and guided me through each and every step, she showed me around the building, even went ahead to give me her number so that I can contact her whenever I need help. I am proud to announce that I will be moving in on the 2nd of May. Thank you very much Mayer , the world needs more people like you .
City Property scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Agent Quality (1.9); their weakest is Trust & Transparency (1.1). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →
City Property has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 71 reviews in the last 12 months. Hellopeter has tracked City Property across 558 total reviews. How is the TrustIndex calculated? →