City Property
1.6|558 reviews
SD
Sibongile D
1 reviews | Active since Member
03 May 2026, 16:34
Poor service
The lift at Magnolia Flats, Pretoria has been out of order since early February. That’s over 3 months of dragging groceries, prams, and furniture up 3+ flights of stairs.
We’ve had ZERO communication from management or the managing agents.
When we ask the caretaker, he just shrugs and says “Management isn’t saying anything about the repairs”. So even on-site staff are being left in the dark.
This is beyond poor service — it’s disrespectful. We’re expected to just cope in silence while paying full levies every month?
Things break, fine. But 3+ months with no timeline, no apology, no feedback is unacceptable.
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Replies (1)City Property's replyOfficial
04 May 2026, 08:58Dear Sibongile,
Thank you for raising your concerns. We sincerely apologise for the prolonged lift outage and the inconvenience it has caused.
We acknowledge that the lack of communication has been frustrating and does not reflect our service standards. Please note that our customer service representative did attempt to contact you but was unfortunately unable to reach you. The matter has been escalated to the Property Manager and a reference number has been sent to you. Feedback will be provided accordingly.
Thank you for bearing with us while we engage with the service provider to resolve the issue as urgently as possible.
Kind regards,
City Property Support team
Thank you for raising your concerns. We sincerely apologise for the prolonged lift outage and the inconvenience it has caused.
We acknowledge that the lack of communication has been frustrating and does not reflect our service standards. Please note that our customer service representative did attempt to contact you but was unfortunately unable to reach you. The matter has been escalated to the Property Manager and a reference number has been sent to you. Feedback will be provided accordingly.
Thank you for bearing with us while we engage with the service provider to resolve the issue as urgently as possible.
Kind regards,
City Property Support team
Best regards,
City Property's reply04 May 2026, 08:58
Official
Dear Sibongile,
Thank you for raising your concerns. We sincerely apologise for the prolonged lift outage and the inconvenience it has caused.
We acknowledge that the lack of communication has been frustrating and does not reflect our service standards. Please note that our customer service representative did attempt to contact you but was unfortunately unable to reach you. The matter has been escalated to the Property Manager and a reference number has been sent to you. Feedback will be provided accordingly.
Thank you for bearing with us while we engage with the service provider to resolve the issue as urgently as possible.
Kind regards,
City Property Support team
Thank you for raising your concerns. We sincerely apologise for the prolonged lift outage and the inconvenience it has caused.
We acknowledge that the lack of communication has been frustrating and does not reflect our service standards. Please note that our customer service representative did attempt to contact you but was unfortunately unable to reach you. The matter has been escalated to the Property Manager and a reference number has been sent to you. Feedback will be provided accordingly.
Thank you for bearing with us while we engage with the service provider to resolve the issue as urgently as possible.
Kind regards,
City Property Support team
Best regards,