City Property
1.6|558 reviews
NJ
Nkamogeleng J
1 reviews | Active since Member
29 Apr 2026, 11:23
Brian Manaiwa unprofessionalism and failure to do his job!!!!
I am writing to express my dissatisfaction with the handling of my rental application.
On 24/04/2026, I app**** for Unit C0628 after viewing it at Sharon’s Place. I received no response and later discovered that my application had not been processed. When I followed up on 28/04/2026, I was approved for a different unit (C1024) at a higher rental, which I did not apply for.
I was then informed that Unit C0628 was no longer available. However, on 29/04/2026, I received communication confirming that the same unit was in fact available at the original price.
This situation reflects a lack of professionalism, inconsistent communication, and incorrect processing of my application.
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Replies (1)City Property's replyOfficial
29 Apr 2026, 15:24Dear Kamogelo,
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and frustration caused by the handling of your rental application. Our customer service representative tried contacting you to acknowledge your service review.
The inconsistent communication and incorrect processing you experienced do not reflect the standard of service we strive to provide. Your feedback has been escalated for internal review to ensure this is addressed and prevented going forward.
We appreciate your patience and the opportunity to improve our processes.
Kind regards,
City Property Support team
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and frustration caused by the handling of your rental application. Our customer service representative tried contacting you to acknowledge your service review.
The inconsistent communication and incorrect processing you experienced do not reflect the standard of service we strive to provide. Your feedback has been escalated for internal review to ensure this is addressed and prevented going forward.
We appreciate your patience and the opportunity to improve our processes.
Kind regards,
City Property Support team
Best regards,
City Property's reply29 Apr 2026, 15:24
Official
Dear Kamogelo,
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and frustration caused by the handling of your rental application. Our customer service representative tried contacting you to acknowledge your service review.
The inconsistent communication and incorrect processing you experienced do not reflect the standard of service we strive to provide. Your feedback has been escalated for internal review to ensure this is addressed and prevented going forward.
We appreciate your patience and the opportunity to improve our processes.
Kind regards,
City Property Support team
Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and frustration caused by the handling of your rental application. Our customer service representative tried contacting you to acknowledge your service review.
The inconsistent communication and incorrect processing you experienced do not reflect the standard of service we strive to provide. Your feedback has been escalated for internal review to ensure this is addressed and prevented going forward.
We appreciate your patience and the opportunity to improve our processes.
Kind regards,
City Property Support team
Best regards,