City Property
1.6|558 reviews
TN
Thalukanyo N
1 reviews | Active since Member
28 May 2026, 13:18
Terrible service, but some hope still there with some employees
This 3 star is for the current property manager called Zinhle for One on Mutual. She is the first to ever do her job with dedication and professionalism since 9 years ago when i moved in here. It is such a shame that City Property is not just a very greedy business that does not fix anything. Things take forever to be fixed, lately the water bills have skyrocketed without any explanation. We have to fight to get answers or a simple communication whilst rent goes up exorbitantly every 12 months... this is terrible. You need to also hire res managers who are passionate about the job, please.
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Replies (1)City Property's replyOfficial
29 May 2026, 09:51Dear Thalukanyo,
Thank you for taking the time to share your feedback with us.
We truly appreciate your kind words regarding Zinhle. We are pleased to hear that her dedication and professionalism have made a positive impact on your experience at One on Mutual. We will certainly share your recognition with her.
At the same time, we are genuinely concerned by the challenges you’ve raised. We sincerely apologise for the frustration caused by delays in maintenance, communication gaps, and concerns around billing increases.
We would appreciate the opportunity to engage with you directly to better understand your concerns and work toward a resolution. Unfortunately, our customer service team has been unable to reach you. Kindly let us know a convenient time and preferred contact method so that we can connect with you.
Thank you again for your feedback—it helps us improve our service.
Kind regards,
City Property Support team
Thank you for taking the time to share your feedback with us.
We truly appreciate your kind words regarding Zinhle. We are pleased to hear that her dedication and professionalism have made a positive impact on your experience at One on Mutual. We will certainly share your recognition with her.
At the same time, we are genuinely concerned by the challenges you’ve raised. We sincerely apologise for the frustration caused by delays in maintenance, communication gaps, and concerns around billing increases.
We would appreciate the opportunity to engage with you directly to better understand your concerns and work toward a resolution. Unfortunately, our customer service team has been unable to reach you. Kindly let us know a convenient time and preferred contact method so that we can connect with you.
Thank you again for your feedback—it helps us improve our service.
Kind regards,
City Property Support team
Best regards,
City Property's reply29 May 2026, 09:51
Official
Dear Thalukanyo,
Thank you for taking the time to share your feedback with us.
We truly appreciate your kind words regarding Zinhle. We are pleased to hear that her dedication and professionalism have made a positive impact on your experience at One on Mutual. We will certainly share your recognition with her.
At the same time, we are genuinely concerned by the challenges you’ve raised. We sincerely apologise for the frustration caused by delays in maintenance, communication gaps, and concerns around billing increases.
We would appreciate the opportunity to engage with you directly to better understand your concerns and work toward a resolution. Unfortunately, our customer service team has been unable to reach you. Kindly let us know a convenient time and preferred contact method so that we can connect with you.
Thank you again for your feedback—it helps us improve our service.
Kind regards,
City Property Support team
Thank you for taking the time to share your feedback with us.
We truly appreciate your kind words regarding Zinhle. We are pleased to hear that her dedication and professionalism have made a positive impact on your experience at One on Mutual. We will certainly share your recognition with her.
At the same time, we are genuinely concerned by the challenges you’ve raised. We sincerely apologise for the frustration caused by delays in maintenance, communication gaps, and concerns around billing increases.
We would appreciate the opportunity to engage with you directly to better understand your concerns and work toward a resolution. Unfortunately, our customer service team has been unable to reach you. Kindly let us know a convenient time and preferred contact method so that we can connect with you.
Thank you again for your feedback—it helps us improve our service.
Kind regards,
City Property Support team
Best regards,