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1Life
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 1Life shows a sharply divided customer experience. Long-tenured policyholders praise affordable premiums, smooth funeral payouts, and the 1Lifestyle rewards programme. However, a significant cohort reports unauthorised debits, agents allegedly signing up pensioners without consent, and prolonged life cover claim disputes. Service quality is highly dependent on which consultant or assessor handles the interaction.
TrustIndex
6.3
Ranking
#7
in Funeral Insurance
NPS Score
41
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, 1Life shows a sharply divided customer experience. Long-tenured policyholders praise affordable premiums, smooth funeral payouts, and the 1Lifestyle rewards programme. However, a significant cohort reports unauthorised debits, agents allegedly signing up pensioners without consent, and prolonged life cover claim disputes. Service quality is highly dependent on which consultant or assessor handles the interaction.
1Life's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name specific consultants like Wandile Mazaka, Precious Dlamini, Athi Krawe, and Londiwe Shazi as patient, professional, and helpful. Many describe agents going beyond expectations during grief, though a minority report rude or pushy sales conduct.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I took a life cover with 1 life and they stated that I won't be covered until I have done blood tests but they still went on to deduct my account and when I request that they refund my money they refused and canceled my policy. What nonsense is this.
1 reviews | Active since Jan 2020
I took a life cover with 1 life and they stated that I won't be covered until I have done blood tests but they still went on to deduct my account and when I request that they refund my money they refused and canceled my policy. What nonsense is this.
1 reviews | Active since Jan 2020
I took a life cover with 1 life and they stated that I won't be covered until I have done blood tests but they still went on to deduct my account and when I request that they refund my money they refused and canceled my policy. What nonsense is this.
1 reviews | Active since Jan 2020
I took a life cover with 1 life and they stated that I won't be covered until I have done blood tests but they still went on to deduct my account and when I request that they refund my money they refused and canceled my policy. What nonsense is this.
1 reviews | Active since Jan 2020
I am writing to express my continued disappointment regarding the handling of my claim and the lack of response following my previous complaint.To date, I have not received any meaningful feedback or communication regarding the concerns I raised. The lack of response during such an important and difficult matter is not only disappointing but also deeply concerning. As a customer, I expected professionalism, transparency, and a willingness to address legitimate concerns in a timely manner .The absence of communication has unfortunately created the impression that promises made to clients are not being honoured. When I joined OneLife, I re**** on the explanations and commitments provided regarding premium payments and claim eligibility. However, the way this matter has been handled, together with the failure to respond, raises serious concerns about accountability and customer care.I find this experience extremely disappointing, particularly at a time when support and clear communication should be prioritised. It is discouraging to feel ignored after raising valid concerns regarding a claim that I believe has been unfairly rejected. I sincerely hope that OneLife will reconsider how this matter is being handled and provide a proper response, clarification, and resolution as soon as possible. I believe that ethical business practice includes honouring commitments, communicating openly with customers, and treating clients fairly and respectfully.
1 reviews | Active since Jan 2020
I am writing to express my continued disappointment regarding the handling of my claim and the lack of response following my previous complaint.To date, I have not received any meaningful feedback or communication regarding the concerns I raised. The lack of response during such an important and difficult matter is not only disappointing but also deeply concerning. As a customer, I expected professionalism, transparency, and a willingness to address legitimate concerns in a timely manner .The absence of communication has unfortunately created the impression that promises made to clients are not being honoured. When I joined OneLife, I re**** on the explanations and commitments provided regarding premium payments and claim eligibility. However, the way this matter has been handled, together with the failure to respond, raises serious concerns about accountability and customer care.I find this experience extremely disappointing, particularly at a time when support and clear communication should be prioritised. It is discouraging to feel ignored after raising valid concerns regarding a claim that I believe has been unfairly rejected. I sincerely hope that OneLife will reconsider how this matter is being handled and provide a proper response, clarification, and resolution as soon as possible. I believe that ethical business practice includes honouring commitments, communicating openly with customers, and treating clients fairly and respectfully.
1 reviews | Active since Jan 2020
Dear 1Life Claims Department, My brother, passed away on 22 April 2026. He held 4 funeral policies with small cover amounts under First for Women, Budget Insurance, and Dial Direct. I later learned that all these policies are underwritten by 1Life. I submitted all required documents for the claims shortly after his passing, and 1Life confirmed receipt. During follow-ups, I was informed that the claims were undergoing validation and would take 14 days to process. As of today, 20 May 2026, I have not received any feedback or update on the status of the claims. The death is registered with Home Affairs, and the cause of death is recorded as natural causes. I do not understand what further validation is required at this stage. These delays are causing significant distress during an already difficult time. I have paid all premiums on time and expected the claims process to be handled promptly and professionally. I request an urgent update on the status of the claims and a clear explanation of what validation is still outstanding and the expected timeline for resolution.
1 reviews | Active since Jan 2020
Dear 1Life Claims Department, My brother, passed away on 22 April 2026. He held 4 funeral policies with small cover amounts under First for Women, Budget Insurance, and Dial Direct. I later learned that all these policies are underwritten by 1Life. I submitted all required documents for the claims shortly after his passing, and 1Life confirmed receipt. During follow-ups, I was informed that the claims were undergoing validation and would take 14 days to process. As of today, 20 May 2026, I have not received any feedback or update on the status of the claims. The death is registered with Home Affairs, and the cause of death is recorded as natural causes. I do not understand what further validation is required at this stage. These delays are causing significant distress during an already difficult time. I have paid all premiums on time and expected the claims process to be handled promptly and professionally. I request an urgent update on the status of the claims and a clear explanation of what validation is still outstanding and the expected timeline for resolution.
1 reviews | Active since Jan 2020
Best service and thank you for simplified claims process . I will be able to bury my uncle with dignity. I have decided to have all my policies with 1life including life cover for me and my entire family
The most common complaint about 1Life, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Funeral claims often pay within 24 hours when documents are clean, earning strong praise. However, life cover and dread disease claims face months of delays, validation queries, forensic escalations, and tombstone benefits left undelivered for years, causing severe distress.
1Life scores 3 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.8. Their strongest theme is Premium Value (3.6); their weakest is Sales Practices (1.9). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.1). How is the AI Score calculated? →
1Life has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 900 reviews in the last 12 months. Hellopeter has tracked 1Life across 11,327 total reviews. How is the TrustIndex calculated? →