OneLife’s Failure to Respond and Honour Commitments

I am writing to express my continued disappointment regarding the handling of my claim and the lack of response following my previous complaint.To date, I have not received any meaningful feedback or communication regarding the concerns I raised. The lack of response during such an important and difficult matter is not only disappointing but also deeply concerning. As a customer, I expected professionalism, transparency, and a willingness to address legitimate concerns in a timely manner .The absence of communication has unfortunately created the impression that promises made to clients are not being honoured. When I joined OneLife, I re**** on the explanations and commitments provided regarding premium payments and claim eligibility. However, the way this matter has been handled, together with the failure to respond, raises serious concerns about accountability and customer care.I find this experience extremely disappointing, particularly at a time when support and clear communication should be prioritised. It is discouraging to feel ignored after raising valid concerns regarding a claim that I believe has been unfairly rejected. I sincerely hope that OneLife will reconsider how this matter is being handled and provide a proper response, clarification, and resolution as soon as possible. I believe that ethical business practice includes honouring commitments, communicating openly with customers, and treating clients fairly and respectfully.