NN
nobambo N
Active since Oct 2025
3
Reviews
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Reviews
3 reviews3 weeks ago
OneLife’s Failure to Respond and Honour Commitments
I am writing to express my continued disappointment regarding the handling of my claim and the lack of response following my previous complaint.To date, I have not received any meaningful feedback or communication regarding the concerns I raised. The lack of response during such an important and difficult matter is not only disappointing but also deeply concerning. As a customer, I expected professionalism, transparency, and a willingness to address legitimate concerns in a timely manner .The absence of communication has unfortunately created the impression that promises made to clients are not being honoured. When I joined OneLife, I re**** on the explanations and commitments provided regarding premium payments and claim eligibility. However, the way this matter has been handled, together with the failure to respond, raises serious concerns about accountability and customer care.I find this experience extremely disappointing, particularly at a time when support and clear communication should be prioritised. It is discouraging to feel ignored after raising valid concerns regarding a claim that I believe has been unfairly rejected. I sincerely hope that OneLife will reconsider how this matter is being handled and provide a proper response, clarification, and resolution as soon as possible. I believe that ethical business practice includes honouring commitments, communicating openly with customers, and treating clients fairly and respectfully.
1 reply
1 month ago
Frustration and Disappointment Regarding My Claim Rejection
I am writing this complaint to express disappointment and dissatisfaction regarding the handling of my claim by OneLife and the refusal to process my payout.I joined OneLife under the understanding that if I missed one premium payment, I would still remain eligible to claim, and that only after missing two premium payments would a claim be declined. Based on this information provided to me at the time of joining, I am deeply disappointed by the current decision to reject my claim.The person I claimed for had already completed the required waiting period. In fact, the policy had been active for over seven months, meaning the waiting period had fully elapsed and all requirements for eligibility had been met. Furthermore, I would like to address the reason given for declining my claim, namely that I am allegedly two months behind on premiums. This is inaccurate. I had only missed one premium payment, which, according to the policy explanation given to me when I joined, should not disqualify me from claiming.Additionally, the second month that has been counted as unpaid is the current month, for which my premium due date is on the 15th of each month. The insured person unfortunately passed away before the 15th, meaning that premium had not yet become due at the time of death. Therefore, it is unfair and incorrect to classify this as a missed payment, as only one month could reasonably be considered outstanding.I find the handling of this matter highly disappointing, especially during an already difficult and emotional time. I expected professionalism, fairness, and consistency with the terms explained to me when I joined OneLife. Instead, I feel that my claim is being unfairly rejected based on incorrect reasoning.
1 reply
8 months ago
Delayed Claim
I am writing to express my concern and disappointment regarding a claim I made on behalf of my cousin in August. I was informed that everything went well; however, since then, I have not received any clear updates from your team. Each time I contact your office, I am not given a straight or consistent answer about the status of the claim. This situation has become very distressing for me, especially because I have always been a loyal Assupol customer who trusted the company for its reliability and good service. I truly do not understand why this delay and lack of communication are happening, particularly after saying everything with the claim went well, I kindly request that this matter be investigated urgently and that I receive a clear and honest update regarding the status of the claim. I believe as a loyal customer, I deserve transparency and timely feedback.
1 reply
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)