Delayed Claim Payout by 1life

Dear 1Life Claims Department,

My brother, passed away on 22 April 2026. He held 4 funeral policies with small cover amounts under First for Women, Budget Insurance, and Dial Direct. I later learned that all these policies are underwritten by 1Life.

I submitted all required documents for the claims shortly after his passing, and 1Life confirmed receipt. During follow-ups, I was informed that the claims were undergoing validation and would take 14 days to process.

As of today, 20 May 2026, I have not received any feedback or update on the status of the claims.

The death is registered with Home Affairs, and the cause of death is recorded as natural causes. I do not understand what further validation is required at this stage.

These delays are causing significant distress during an already difficult time. I have paid all premiums on time and expected the claims process to be handled promptly and professionally.

I request an urgent update on the status of the claims and a clear explanation of what validation is still outstanding and the expected timeline for resolution.