TS
Tanuja S
Active since Dec 2019
12
Reviews
0
Industries
Reviews
12 reviews2 weeks ago
The agent was friend...
The agent was friendly and willing to assist, she gave me accurate details of where my car is and I am very satisfied.
1 reply
3 weeks ago
Delayed Claim Payout by 1life
Dear 1Life Claims Department, My brother, passed away on 22 April 2026. He held 4 funeral policies with small cover amounts under First for Women, Budget Insurance, and Dial Direct. I later learned that all these policies are underwritten by 1Life. I submitted all required documents for the claims shortly after his passing, and 1Life confirmed receipt. During follow-ups, I was informed that the claims were undergoing validation and would take 14 days to process. As of today, 20 May 2026, I have not received any feedback or update on the status of the claims. The death is registered with Home Affairs, and the cause of death is recorded as natural causes. I do not understand what further validation is required at this stage. These delays are causing significant distress during an already difficult time. I have paid all premiums on time and expected the claims process to be handled promptly and professionally. I request an urgent update on the status of the claims and a clear explanation of what validation is still outstanding and the expected timeline for resolution.
1 reply
7 months ago
******** action taken by capitec bank
Capitec Bank went into my account and canceled one of my funeral policy's without my permission on the 16/10/2025 The policy was for R50000, they refunded me R11300. I am not happy with what they have done, this clearly contravenes the Popi act. This only tells me that they can access your account anytime for their own purposes. If there was a problem they should have picked it up when I took the policy out on the 29/09/2021, there was no communication from the bank. I want to be compensated for the full amount and reasons why they had canceled the policy. What capitec Bank has done id unacceptable.
3 replies
16 months ago
The consultant was v...
The consultant was very helpful and understanding.
1 reply
17 months ago
The agent was patient and very helpful, resolved my query quickly, I will not change my insurance
The agent was patient and very helpful, resolved my query quickly, I will not change my insurance. Excellent service.
1 reply
20 months ago
Pathetic service from Telkom
Terrible service from telkom. They giving me the run around in terms of activating my services even though my account is up to date.
0 replies
30 months ago
Pathetic service from Miladys
Miladys is double debiting my account, I lI have bee calling them am they are not able to assist me even though I sent proof of the debit orders. What can I do to get this stopped
1 reply
37 months ago
Cellc device insurance is pathetic
I submitted a claim for my ****** phone on the 21042023, to this day I am being given the run around. Everytime I call they keep saying the claim is with the underwriters, or they waiting for the sales agent that sold the policy to me to call them. I am so disappointed that I opted to take my device insurance with cells. Had I known that I will be bull ****ed around I would have taken the insurance elsewhere. I.am overall dissatisfied and unhappy with the service I am getting from cellc regarding my claim.
5 replies
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)