Based on recent customer reviews, 1st for Women delivers a strongly polarised customer experience. The business earns widespread praise for its frontline consultants who are frequently named and commended for friendliness, patience, and professionalism, reflected in its Agent Quality score (4.3). However, claims handling remains a significant pain point, with customers consistently reporting prolonged delays, poor communication during the claims process, and frustration with settlement outcomes, dragging its Claims Handling score down to (2.0).
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly praise named consultants for patience, friendliness, and going above and beyond. Agents like Sebastian Ramouthar, Nathan Chetty, and Raylene Pather are repeatedly singled out for exceptional service.
Replied to 7.664233576642336% of negative reviews
Typically takes less than 2h 49m to reply
TrustIndex
8.4
Score
Avg Reply
34
Hours
NPS Score
37
Recommended: Likely
Replied to 7.664233576642336% of negative reviews
Typically takes less than 2h 49m to reply
Apr '25 - Mar '26
Recent reviews (4,771)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Excellent service from a gentleman called Thabang very efficient
Excellent service from a gentleman called Thabang very efficient. I needed confirmation for my insurance cover and he got everything done in a few minutes very pleasant and professional.
1 reviews | Active since Jan 2020
Excellent service from a gentleman called Thabang very efficient
Excellent service from a gentleman called Thabang very efficient. I needed confirmation for my insurance cover and he got everything done in a few minutes very pleasant and professional.
1 reviews | Active since Jan 2020
I would like to write a review about 1st for Women
I would like to write a review about 1st for Women. Very good, fast and efficient service from Bongani at First for Women. Thank you.
1 reviews | Active since Jan 2020
I would like to write a review about 1st for Women
I would like to write a review about 1st for Women. Very good, fast and efficient service from Bongani at First for Women. Thank you.
1 reviews | Active since Jan 2020
Yoliswa was assistin...
Yoliswa was assisting me with my car claim and her service is so great.
1 reviews | Active since Jan 2020
Yoliswa was assistin...
Yoliswa was assisting me with my car claim and her service is so great.
1 reviews | Active since Jan 2020
Mbali was professional and efficient
Mbali was professional and efficient. No time wasted but straight to business. I liked her service and would recommend her anytime. Thank you.
1 reviews | Active since Jan 2020
Mbali was professional and efficient
Mbali was professional and efficient. No time wasted but straight to business. I liked her service and would recommend her anytime. Thank you.
1 reviews | Active since Jan 2020
Yolisa was a very go...
Yolisa was a very good agent...and I understood what she explained me
1 reviews | Active since Jan 2020
Yolisa was a very go...
Yolisa was a very good agent...and I understood what she explained me