Z
Zulzi
Verified Business
Z
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zulzi is widely praised for fast delivery, long operating hours, and convenience, particularly for late-night groceries and medication. Customers love the app's reliability and friendly drivers. However, recurring concerns around surge fees, billing disputes, expired or questionable products, and inconsistent driver navigation are eroding trust for a vocal minority of long-term users.
TrustIndex
9.2
Ranking
#1
in Consumer Goods
NPS Score
70
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Zulzi is widely praised for fast delivery, long operating hours, and convenience, particularly for late-night groceries and medication. Customers love the app's reliability and friendly drivers. However, recurring concerns around surge fees, billing disputes, expired or questionable products, and inconsistent driver navigation are eroding trust for a vocal minority of long-term users.
Zulzi's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Delivery (4.2) is Zulzi's standout strength. Customers consistently report orders arriving within 15 to 20 minutes, often faster than promised. Drivers are largely friendly, drinks arrive cold, and extended operating hours make the service indispensable for last-minute essentials and late-night needs.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Zulzi never fails to dissapoint. Placed an order on a Friday afternoon at 16:30. A delivery person picks up my order in a car. On a Friday afternoon! So much for delivery in 30 minutes. It's been over an hour with the driver is stuck in traffic. Absolutely ridiculous! 99% of the time when ordering drinks they arrive warm. I once spoke to someone at Zulzi support about this and was told that the fridge was broken. Really Zulzi? Drivers also often get lost and can't follow instructions. The app does not work properly either. Notifications of messages from drivers don't show up in the app. The map does not update properly. Tracking of stock is also an issue as numerous times I've ordered something only to be told it's out of stock and the money I paid for the item goes into a Zulzi wallet instead of being refunded. Come on Zulzi, up your game.
1 reviews | Active since Jan 2020
Zulzi never fails to dissapoint. Placed an order on a Friday afternoon at 16:30. A delivery person picks up my order in a car. On a Friday afternoon! So much for delivery in 30 minutes. It's been over an hour with the driver is stuck in traffic. Absolutely ridiculous! 99% of the time when ordering drinks they arrive warm. I once spoke to someone at Zulzi support about this and was told that the fridge was broken. Really Zulzi? Drivers also often get lost and can't follow instructions. The app does not work properly either. Notifications of messages from drivers don't show up in the app. The map does not update properly. Tracking of stock is also an issue as numerous times I've ordered something only to be told it's out of stock and the money I paid for the item goes into a Zulzi wallet instead of being refunded. Come on Zulzi, up your game.
1 reviews | Active since Jan 2020
AVOID Zulzi at all costs! 🚨Ordered on 8 May 2026 (Order #7618FD) and product that was subsequently CANCELLED WITHOUT NOTICE. 5 DAYS AGO and STILL NO REFUND. Zero communication, zero apology. Customer service = NON-EXISTENT. Don't waste your money or time with these ****mers zulzil. Zulzi: Get your act together. Refund NOW. Update: Still waiting... Guess I'll be sharing this with every review site out there
1 reviews | Active since Jan 2020
AVOID Zulzi at all costs! 🚨Ordered on 8 May 2026 (Order #7618FD) and product that was subsequently CANCELLED WITHOUT NOTICE. 5 DAYS AGO and STILL NO REFUND. Zero communication, zero apology. Customer service = NON-EXISTENT. Don't waste your money or time with these ****mers zulzil. Zulzi: Get your act together. Refund NOW. Update: Still waiting... Guess I'll be sharing this with every review site out there
1 reviews | Active since Jan 2020
I purchased goods on the 4th of April 2026, which I believed to be **** alcohol. Graciously, Zulzi offered me confirmation from their supplier that all is well. However, since I was not satisfied with their responses, I honestly told them that I will be taking the liquids for testing, which I'm still awaiting the results thereof, after paying a good amount to M&L Laboratories. Upon mentioning my test, they also said they'd like to receive the bottle and send it for testing themselves... A reminder that this is a bottle I paid for, but because we wanted to get to the bottle of why the bottle was making me sick, I gave them half the bottle. They promised to call me, no calls, they've instead sent me a snarky email saying they've been trying to get hold of me, surprise, you have my cell and email address. . . I mailed them to ask, only for the lady to call me at 22:15 or something like that and I asked how is this appropriate, she said she'll call me back since the 24th and I am waiting stil...
1 reviews | Active since Jan 2020
I purchased goods on the 4th of April 2026, which I believed to be **** alcohol. Graciously, Zulzi offered me confirmation from their supplier that all is well. However, since I was not satisfied with their responses, I honestly told them that I will be taking the liquids for testing, which I'm still awaiting the results thereof, after paying a good amount to M&L Laboratories. Upon mentioning my test, they also said they'd like to receive the bottle and send it for testing themselves... A reminder that this is a bottle I paid for, but because we wanted to get to the bottle of why the bottle was making me sick, I gave them half the bottle. They promised to call me, no calls, they've instead sent me a snarky email saying they've been trying to get hold of me, surprise, you have my cell and email address. . . I mailed them to ask, only for the lady to call me at 22:15 or something like that and I asked how is this appropriate, she said she'll call me back since the 24th and I am waiting stil...
1 reviews | Active since Jan 2020
I have been awaiting feedback for 22 mins, my order has been open for over 1hour and now they're not answering their phones. Comes a time to charge surge fees that don't even make sense, they will debit your account. There's no way I have to wait for 30 mins for an escalation. I want my order ??
1 reviews | Active since Jan 2020
I have been awaiting feedback for 22 mins, my order has been open for over 1hour and now they're not answering their phones. Comes a time to charge surge fees that don't even make sense, they will debit your account. There's no way I have to wait for 30 mins for an escalation. I want my order ??
1 reviews | Active since Jan 2020
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
1 reviews | Active since Jan 2020
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
1 reviews | Active since Jan 2020
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
1 reviews | Active since Jan 2020
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
The most common complaint about Zulzi, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts and Billing (2.8) draws sharp criticism around unpredictable surge fees, double debits, login OTP failures, and broken driver tracking on the map. Wallet refunds that cannot be withdrawn back to bank accounts and unexplained overcharges are recurring frustrations even for loyal customers.
Zulzi scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Delivery & Returns (3.7); their weakest is Communication (2.4). The top AI-rated Consumer Goods business on Hellopeter is Miele (Pty) Ltd (4.2). How is the AI Score calculated? →
Zulzi has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 160 reviews in the last 12 months. Hellopeter has tracked Zulzi across 846 total reviews. How is the TrustIndex calculated? →