Zulzi
3.9|846 reviews
GJ
Gary J
1 reviews | Active since Member
15 May 2026, 15:25
Zulzi Never Fails to Dissapoint
Zulzi never fails to dissapoint.
Placed an order on a Friday afternoon at 16:30. A delivery person picks up my order in a car. On a Friday afternoon! So much for delivery in 30 minutes. It's been over an hour with the driver is stuck in traffic. Absolutely ridiculous!
99% of the time when ordering drinks they arrive warm. I once spoke to someone at Zulzi support about this and was told that the fridge was broken. Really Zulzi?
Drivers also often get lost and can't follow instructions.
The app does not work properly either. Notifications of messages from drivers don't show up in the app. The map does not update properly. Tracking of stock is also an issue as numerous times I've ordered something only to be told it's out of stock and the money I paid for the item goes into a Zulzi wallet instead of being refunded.
Come on Zulzi, up your game.
Helpful (0)
Replies (3)0
Replies (3)Zulzi's replyOfficial
15 May 2026, 16:41 Hi Gary We’re truly sorry to hear about your experience and completely understand your frustration. Waiting over an hour for a delivery on a Friday afternoon, especially when you were expecting a much quicker service, is incredibly disappointing. We can also appreciate how frustrating it must be to receive warm drinks, experience app issues, deal with stock inconsistencies, and struggle with communication from drivers.This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused. Your feedback regarding delivery delays, driver navigation, app notifications, live tracking, and refund handling is extremely important, and we understand how repeated issues like these can affect your trust in our service.Thank you for taking the time to share your experience with us. We will ensure your concerns are escalated to the relevant teams for review and improvement. We genuinely appreciate your patience and hope we’ll have the opportunity to provide you with a much better experience in future.
Best regards,
Zulzi's reply15 May 2026, 16:41
Official
Hi Gary We’re truly sorry to hear about your experience and completely understand your frustration. Waiting over an hour for a delivery on a Friday afternoon, especially when you were expecting a much quicker service, is incredibly disappointing. We can also appreciate how frustrating it must be to receive warm drinks, experience app issues, deal with stock inconsistencies, and struggle with communication from drivers.This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused. Your feedback regarding delivery delays, driver navigation, app notifications, live tracking, and refund handling is extremely important, and we understand how repeated issues like these can affect your trust in our service.Thank you for taking the time to share your experience with us. We will ensure your concerns are escalated to the relevant teams for review and improvement. We genuinely appreciate your patience and hope we’ll have the opportunity to provide you with a much better experience in future.
Best regards,
GJ
Gary J's updateReviewer Update
15 May 2026, 17:22Thank you for the response and for highlighting all the issues I mentioned in my review in your response.
I really hope you will take all of these into consideration and act to resolve them.
I really hope you will take all of these into consideration and act to resolve them.
GJ
Gary J's update15 May 2026, 17:22
Reviewer Update
Thank you for the response and for highlighting all the issues I mentioned in my review in your response.
I really hope you will take all of these into consideration and act to resolve them.
I really hope you will take all of these into consideration and act to resolve them.
Zulzi's replyOfficial
15 May 2026, 17:33Thank you for your understanding and for taking the time to share your feedback with us. We truly appreciate it.Please rest assured that we take your concerns seriously, and the issues you’ve highlighted have been noted and shared with the relevant teams for review. We genuinely appreciate your patience and support, and we hope to provide you with a much smoother experience going forward.
Best regards,
Zulzi's reply15 May 2026, 17:33
Official
Thank you for your understanding and for taking the time to share your feedback with us. We truly appreciate it.Please rest assured that we take your concerns seriously, and the issues you’ve highlighted have been noted and shared with the relevant teams for review. We genuinely appreciate your patience and support, and we hope to provide you with a much smoother experience going forward.
Best regards,