Based on recent customer reviews, Zulzi is widely praised for its fast delivery times and overall convenience, with customers consistently reporting orders arriving within 15 to 20 minutes. The service earns strong marks for Delivery, Fulfilment & Returns (3.7) and Communication & Responsiveness (3.1). However, recurring complaints about rude or unresponsive drivers, billing disputes, and product freshness issues highlight areas requiring urgent attention.
Top Strengths:
- •Delivery, Fulfilment & Returns: Customers consistently praise lightning-fast deliveries, often under 15 minutes. Extended operating hours are a major differentiator. Order accuracy is generally high, with most items arriving in perfect condition.
Replied to 4.761904761904762% of negative reviews
Typically takes less than 10h 49m to reply
TrustIndex
6.0
Score
Avg Reply
14412
Hours
NPS Score
38
Recommended: Likely
Replied to 4.761904761904762% of negative reviews
Typically takes less than 10h 49m to reply
Apr '25 - Mar '26
Recent reviews (172)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Zulzi OTP not working
After trying to login using OTP numerous times, it doesnt give an enter tab. wasted my time. i.e internet connection was proper stable
1 reviews | Active since Jan 2020
Zulzi OTP not working
After trying to login using OTP numerous times, it doesnt give an enter tab. wasted my time. i.e internet connection was proper stable
1 reviews | Active since Jan 2020
Surge charge forced on me!
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
1 reviews | Active since Jan 2020
Surge charge forced on me!
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
1 reviews | Active since Jan 2020
Payment Taken but Orders Not Fulfilled – Partial Refund Only
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
1 reviews | Active since Jan 2020
Payment Taken but Orders Not Fulfilled – Partial Refund Only
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
1 reviews | Active since Jan 2020
What amazing service and products
They have item's you can't get from Checker's or Pick n Pay and their service is excellent. I would recommend them anyday
1 reviews | Active since Jan 2020
What amazing service and products
They have item's you can't get from Checker's or Pick n Pay and their service is excellent. I would recommend them anyday
1 reviews | Active since Jan 2020
Horrible service with unrealistic ETA
This has to be the most ridiculous delivery app Horrible service.
1 reviews | Active since Jan 2020
Horrible service with unrealistic ETA
This has to be the most ridiculous delivery app Horrible service.
1 reviews | Active since Jan 2020
Selling **** medicine
I’m disappointed to find that Zulzi is selling **** medication. I ordered Andolex-C the other day, and I compared the bottle I got from Zulzi against the one I bought from Dis-Chem a while back, that was clearly finished. I can’t emphasize the number of differences there were on the bottle. The biggest one being the name of the brand on Zulzi’s bottle. It wrote “Andolex” only instead of “Andolex-C” as the original bottle wrote. This is concerning and I won’t be ordering from them again. **** medicine can be life threatening to one’s health. The consumption of **** products in general actually.
1 reviews | Active since Jan 2020
Selling **** medicine
I’m disappointed to find that Zulzi is selling **** medication. I ordered Andolex-C the other day, and I compared the bottle I got from Zulzi against the one I bought from Dis-Chem a while back, that was clearly finished. I can’t emphasize the number of differences there were on the bottle. The biggest one being the name of the brand on Zulzi’s bottle. It wrote “Andolex” only instead of “Andolex-C” as the original bottle wrote. This is concerning and I won’t be ordering from them again. **** medicine can be life threatening to one’s health. The consumption of **** products in general actually.
1 reviews | Active since Jan 2020
Great Service
Lovely service from Zulzi, love that they have extended hours and that they have almost everything you could need. Really quick delivery too!
1 reviews | Active since Jan 2020
Great Service
Lovely service from Zulzi, love that they have extended hours and that they have almost everything you could need. Really quick delivery too!
1 reviews | Active since Jan 2020
10/10
Zulzi service is always a 10/10, very efficient, convenient and they deliver in less than 15 minutes.
1 reviews | Active since Jan 2020
10/10
Zulzi service is always a 10/10, very efficient, convenient and they deliver in less than 15 minutes.