Zoomflex
Unclaimed Business
|1.2|73 Reviews (last 12 months)|This business does not respond to reviews
Zoomflex
Unclaimed Business
|1.2
73 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Zoomflex
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zoomflex is consistently described as failing across nearly every aspect of service delivery. Customers report prolonged outages, unresolved tickets, ignored complaints, billing disputes after proof of payment, and botched installations. Frustration is amplified for those working from home or studying online. Communication channels are described as broken, with WhatsApp agents closing chats and call lines going unanswered.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Zoomflex is consistently described as failing across nearly every aspect of service delivery. Customers report prolonged outages, unresolved tickets, ignored complaints, billing disputes after proof of payment, and botched installations. Frustration is amplified for those working from home or studying online. Communication channels are described as broken, with WhatsApp agents closing chats and call lines going unanswered.
The most common complaint about Zoomflex, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability (1.1). Customers report outages lasting days or weeks, frequent LOS red light issues, slow speeds far below promised, and entire blocks losing connectivity. Work-from-home users and students describe lost income and missed deadlines with no service credits.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
What a poor service I have been complaining but I still havenot recieved any help from this guys
1 reviews | Active since Jan 2020
What a poor service I have been complaining but I still havenot recieved any help from this guys
1 reviews | Active since Jan 2020
At this point I have reached my limit of patience, Zoom fibre technical team , maintenance just came and cut off my connection for no reason, this has already prejudiced me financially as I work from home, I was in the middle of work suddenly my fibre went off. These technicians where at the street for more than 3 hours, it was not clear what they were doing, the next thing my router started showing LOSS OF SIGNAL FLASHING RED LIGHTS. IS THIS THE WAY TO TREAT PAYING AND LOYAL CLIENTS?? THIS IS UNHEARD OF, HOW CAN A WORKING CONNECTION PAID UP BE JUST DISCONNECTED FOR NOTHING? I AM SO FURIOUS AND DISGUSTED AT THE HIGH DISPLAY OF UNPROFESSIONAL ISM AND UTTER NEGLIGENCE. AT THIS POINT I AM ENCOURAGING PEOPLE TO CONSIDER OTHER SERVICE PROVIDERS AND NOT SUBSCRIBE TO ANY ZOOM FIBRE PRODUCTS. My refs are ZF000FOLA AND ZF000FOLB
1 reviews | Active since Jan 2020
At this point I have reached my limit of patience, Zoom fibre technical team , maintenance just came and cut off my connection for no reason, this has already prejudiced me financially as I work from home, I was in the middle of work suddenly my fibre went off. These technicians where at the street for more than 3 hours, it was not clear what they were doing, the next thing my router started showing LOSS OF SIGNAL FLASHING RED LIGHTS. IS THIS THE WAY TO TREAT PAYING AND LOYAL CLIENTS?? THIS IS UNHEARD OF, HOW CAN A WORKING CONNECTION PAID UP BE JUST DISCONNECTED FOR NOTHING? I AM SO FURIOUS AND DISGUSTED AT THE HIGH DISPLAY OF UNPROFESSIONAL ISM AND UTTER NEGLIGENCE. AT THIS POINT I AM ENCOURAGING PEOPLE TO CONSIDER OTHER SERVICE PROVIDERS AND NOT SUBSCRIBE TO ANY ZOOM FIBRE PRODUCTS. My refs are ZF000FOLA AND ZF000FOLB
1 reviews | Active since Jan 2020
I was help by Ni-shaat and the service was excellent, he was very patient and made sure that he help with whatever issue that i have before ending the call. Best customer service from Ni-shaat
1 reviews | Active since Jan 2020
I was help by Ni-shaat and the service was excellent, he was very patient and made sure that he help with whatever issue that i have before ending the call. Best customer service from Ni-shaat
1 reviews | Active since Jan 2020
Zoomflex I am so hurt & disappointed by their service. It's been weeks with out Internet tried communicating my situation but they don't care to help out
1 reviews | Active since Jan 2020
Zoomflex I am so hurt & disappointed by their service. It's been weeks with out Internet tried communicating my situation but they don't care to help out
1 reviews | Active since Jan 2020
Dear Zoom Flex Team, I am writing to request a full refund for Catherine Chauke, an elderly lady who has been experiencing issues with your internet service. Despite having made a payment last month (prior to the 10th), she has unfortunately been left without a functioning connection. Due to the poor service, Catherine has been forced to explore alternative options and has since found a new internet provider, Fibertime, which she is now using. As a result, she no longer requires your services. Could you please arrange for a full refund to be processed immediately? Catherine's details are as follows: Name: Catherine Chauke Address: 13717 Nyandeni Street, Ext 8b, Orange Farm Contact Number: 0843032157 I would appreciate your prompt attention to this matter, and I look forward to hearing back from you soon. Thank you for your assistance. Best regards, Jones "0794193424"
1 reviews | Active since Jan 2020
Dear Zoom Flex Team, I am writing to request a full refund for Catherine Chauke, an elderly lady who has been experiencing issues with your internet service. Despite having made a payment last month (prior to the 10th), she has unfortunately been left without a functioning connection. Due to the poor service, Catherine has been forced to explore alternative options and has since found a new internet provider, Fibertime, which she is now using. As a result, she no longer requires your services. Could you please arrange for a full refund to be processed immediately? Catherine's details are as follows: Name: Catherine Chauke Address: 13717 Nyandeni Street, Ext 8b, Orange Farm Contact Number: 0843032157 I would appreciate your prompt attention to this matter, and I look forward to hearing back from you soon. Thank you for your assistance. Best regards, Jones "0794193424"
1 reviews | Active since Jan 2020
Their services are very bad and poor, I've reported an issue with my internet service 2 weeks ago, and despite my reports, the problem persists. As I rely on this connection for work purposes
1 reviews | Active since Jan 2020
Their services are very bad and poor, I've reported an issue with my internet service 2 weeks ago, and despite my reports, the problem persists. As I rely on this connection for work purposes
Zoomflex has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 73 reviews in the last 12 months. Hellopeter has tracked Zoomflex across 91 total reviews. How is the TrustIndex calculated? →