RM
Raymond M
Active since Jun 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Stay away from Zoom fibre by all means!!
At this point I have reached my limit of patience, Zoom fibre technical team , maintenance just came and cut off my connection for no reason, this has already prejudiced me financially as I work from home, I was in the middle of work suddenly my fibre went off. These technicians where at the street for more than 3 hours, it was not clear what they were doing, the next thing my router started showing LOSS OF SIGNAL FLASHING RED LIGHTS. IS THIS THE WAY TO TREAT PAYING AND LOYAL CLIENTS?? THIS IS UNHEARD OF, HOW CAN A WORKING CONNECTION PAID UP BE JUST DISCONNECTED FOR NOTHING? I AM SO FURIOUS AND DISGUSTED AT THE HIGH DISPLAY OF UNPROFESSIONAL ISM AND UTTER NEGLIGENCE. AT THIS POINT I AM ENCOURAGING PEOPLE TO CONSIDER OTHER SERVICE PROVIDERS AND NOT SUBSCRIBE TO ANY ZOOM FIBRE PRODUCTS. My refs are ZF000FOLA AND ZF000FOLB
0 replies
4 months ago
Zoom fibre No connection, avoiding clients!
Today I woke up to no connection, lights are green, when I contacted agents via WhatsApp portal, the moment they logged in they immediately logged out,a clear sign of unwillingness to assist clients, this is an unwelcome, annoying behaviour which is driving away potential clients, please fix the fibre and engage with clients progressively
3 replies
11 months ago
DONT JOIN ZOOM FIBRE. THEY ARE THE WORST SERVICE PROVIDERS WHO DONT CARE ABOUT CLIENTS
Last month zoom fibre switched off my service after I had paid for no reason. Today the 12 July as If that was not enough they decided once again to terminate my service AGAIN AFTER I PAID. DOES ZOOM HAVE A PERSONAL VENDETTA AGAINST ME ? I DONT UNDERSTAND . To me this simply illustrate , failure to administer their systems. How can the same mistake be done twice? Does zoom value it's clients? Is Zoom aware of the Consumer Protection Act? Are they aware of a new service provider busy installing equipment for us who are offering services for half the amount we pay to them to Disappoint us continuously?;they just increase by R70 without notifying us. Is this normal.? Right now I paid on the 11 July then on the 12 service is suspended. Must I tell people to get zoom when they are doing things like this for no reason? The best thing is to advise prospective clients to seek other service providers who value their clients. I don't want to be told 5 different excuses like on June 8th. Kindly restore my connection as you have no reason not to. Your actions are costing me money. It's very inconvenient. Please kindly do the right thing. I am not afraid to institute legal proceedings as it is extremely easy for me to prove breach of contract on your side. I am aware and can show that money reflected on your side before service went of . Kindly switch services on. Don't tell me you can only do them on a working day because you cut off my service on a weekend, so what's the fuss of not being able to restore on a Sunday if you can cut it off Saturday?? For now I cannot recommend ANY PERSON TO HAVE ZOOM FIBRE AS A SERVICE PROVIDER. FIND OTHER SERVICE PROVIDERS. ZOOM OF YOU WANT TO AVOID TROUBLE DO THE CORRECT THING , RESTORE SERVICE BECAUSE IF YOU DOUBT ME I WILL BE A THORN IN THE FLESH..
1 reply
12 months ago
ZOOM FIBRE IS THE WORST SERVICE PROVIDER
On the 3rd of June 2025 I paid my zoom flex prepaid using S code as I have been doing for a year. Suddenly without reason the following evening my connection was cut off. When I got hold of agent I was told payment did not reflect. I went into the payfast system and confirmed it actually reflected at 7 in the morning the day it was cut off for no reason. When I reached out again another agent said payment was being investigated by zoom , there was no technical problems. I reached out again and another agent claimed there is a temporary technical problem. This morning I am told that is a temporary technical issue. From the 4th of June up to today the 9th I'm being given the same old 'temporary problem issue' . I use this connection for work and studies as it is im writing online exams imagine the inconvenience caused and financial loss I have incurred. How do you expect to gain more customers with non service delivery. Zoom fibre has illustrated it does not value it's customers. It's does not respect Consumer rights as protected by the law. Zoom fibre has breached it's contract. I paid for a service and received none. Zoom is guilty of undue enrichment. I am taking this up with ICASA. Zoom is not listening to me but sending repeated excuses.DO NOT SUBSCRIBE TO ANY ZOOM FIBRE SERVICE, YOU WILL REGRET
1 reply
21 months ago
First shop responded very fast and shipping was the shortest time I ever experienced
First shop responded very fast and shipping was the shortest time I ever experienced. The product I ordered has higher quality than I expected considering the price I paid. They are the most reliable compared to other sellers I ever delt with. Keep up the excellent work!! Best customer service!!
1 reply
48 months ago
Incredible service
I ordered during a long weekend and expected delays, but to my surprise payment was confirmed on a Saturday and the parcel was even picked on a Sunday and delivery was on Monday. Big ups to snatcher. The product I purchased, a SUP 400 in 1 gaming console is of high quality.... well done Snatcher.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
4 (66.66666666666667%)