Very Poor Service

Dear Zoom Flex Team,

I am writing to request a full refund for Catherine Chauke, an elderly lady who has been experiencing issues with your internet service. Despite having made a payment last month (prior to the 10th), she has unfortunately been left without a functioning connection.

Due to the poor service, Catherine has been forced to explore alternative options and has since found a new internet provider, Fibertime, which she is now using. As a result, she no longer requires your services.

Could you please arrange for a full refund to be processed immediately? Catherine's details are as follows:

Name: Catherine Chauke

Address: 13717 Nyandeni Street, Ext 8b, Orange Farm

Contact Number: ***

I would appreciate your prompt attention to this matter, and I look forward to hearing back from you soon.

Thank you for your assistance.

Best regards, Jones "***"