TS
Toyota South Africa
Unclaimed Business
TS
Toyota South Africa
Unclaimed Business
114 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Toyota South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Toyota South Africa is facing significant customer experience challenges across the board. Customers describe persistent failures in communication, parts availability, vehicle quality concerns, and service workmanship. While isolated dealerships and individual staff members earn praise, the dominant narrative reflects eroded trust in the brand, unresolved escalations, and a perception that aftercare collapses once vehicles leave the showroom floor.
TrustIndex
2.3
Jul '25 - Jun '26
Based on recent customer reviews, Toyota South Africa is facing significant customer experience challenges across the board. Customers describe persistent failures in communication, parts availability, vehicle quality concerns, and service workmanship. While isolated dealerships and individual staff members earn praise, the dominant narrative reflects eroded trust in the brand, unresolved escalations, and a perception that aftercare collapses once vehicles leave the showroom floor.
The most common complaint about Toyota South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (1.1) is the most damaging theme. Customers describe being ghosted by dealerships and Toyota SA head office, ignored emails, unanswered calls, expired reference numbers, and escalations to customer care that yield only vague assurances without resolution.
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am beyond frustrated with Toyota and the complete disregard for my personal information and privacy. For months, I have been receiving calls, SMSs, and notifications relating to OTHER PEOPLE’S vehicles, registrations, services, and collections. I constantly receive messages saying vehicles are due for services or ready for collection — none of which belong to me. What makes this even worse is that my cellphone number appears to be linked to multiple Toyota branches and systems, including dealerships in Namibia, under different customer names. This is a serious breach of personal information management and completely unacceptable. I have already contacted Toyota on numerous occasions and lodged complaints, yet the problem continues. Every time I think it has been resolved, more calls and messages come through. Clearly, nobody is taking this matter seriously. This ongoing harassment has caused extreme stress, anger, frustration, and emotional distress. The constant interruptions and repeated calls have negatively affected my daily life to the point where it is impacting my concentration and mental wellbeing. I am tired of being disturbed because Toyota cannot properly manage customer data. I expect Toyota to urgently: Remove my cellphone number from ALL incorrect customer profiles and systems Investigate how my number became linked to multiple people and dealerships Confirm in writing that this issue has been permanently resolved Explain what measures are being taken to prevent this from happening again At this stage, I am seriously questioning Toyota’s compliance with POPIA and basic customer privacy standards. Absolutely unacceptable service and shocking data management from a company of this size.
1 reviews | Active since Jan 2020
I am beyond frustrated with Toyota and the complete disregard for my personal information and privacy. For months, I have been receiving calls, SMSs, and notifications relating to OTHER PEOPLE’S vehicles, registrations, services, and collections. I constantly receive messages saying vehicles are due for services or ready for collection — none of which belong to me. What makes this even worse is that my cellphone number appears to be linked to multiple Toyota branches and systems, including dealerships in Namibia, under different customer names. This is a serious breach of personal information management and completely unacceptable. I have already contacted Toyota on numerous occasions and lodged complaints, yet the problem continues. Every time I think it has been resolved, more calls and messages come through. Clearly, nobody is taking this matter seriously. This ongoing harassment has caused extreme stress, anger, frustration, and emotional distress. The constant interruptions and repeated calls have negatively affected my daily life to the point where it is impacting my concentration and mental wellbeing. I am tired of being disturbed because Toyota cannot properly manage customer data. I expect Toyota to urgently: Remove my cellphone number from ALL incorrect customer profiles and systems Investigate how my number became linked to multiple people and dealerships Confirm in writing that this issue has been permanently resolved Explain what measures are being taken to prevent this from happening again At this stage, I am seriously questioning Toyota’s compliance with POPIA and basic customer privacy standards. Absolutely unacceptable service and shocking data management from a company of this size.
1 reviews | Active since Jan 2020
Dear Toyota South Africa Customer Relations, I am writing to formally raise a complaint regarding my Toyota Starlet Cross XR Auto, which was purchased brand new in October 2025. In April 2026, I noticed that both rear light units were retaining water after rainfall. When the boot is opened, water drips out from the rear lights, which is clearly not acceptable for a new vehicle. In addition, the rear passenger floor mat/carpet area has started coming loose. The vehicle has since been inspected at both Toyota Paarl and Toyota Ottery. Toyota Ottery advised that replacement parts can be ordered and that the vehicle must be booked in again for repairs. While I appreciate that the matter has been acknowledged, I am extremely concerned and disappointed that a vehicle purchased brand new less than a year ago is already experiencing these issues. These defects appear to be related to faulty workmanship or manufacturing defects and should therefore be fully covered under warranty I would also like clarification on whether Toyota South Africa will provide me with a courtesy vehicle while my car is being repaired. I do not believe it is reasonable for me to miss work, arrange alternative transport, or pay for Uber trips due to faults on a new vehicle that are not of my making. I therefore request the following confirmation in writing: That all repairs relating to the water-retaining rear lights and loose rear passenger mat/carpet will be fully covered under warranty. That a courtesy vehicle will be made available to me for the duration of the repair process. The estimated turnaround time for the repairs once the parts arrive. I purchased this vehicle with the expectation of Toyota’s well-known quality and reliability, and I trust that this matter will be resolved professionally and without further inconvenience.
1 reviews | Active since Jan 2020
Dear Toyota South Africa Customer Relations, I am writing to formally raise a complaint regarding my Toyota Starlet Cross XR Auto, which was purchased brand new in October 2025. In April 2026, I noticed that both rear light units were retaining water after rainfall. When the boot is opened, water drips out from the rear lights, which is clearly not acceptable for a new vehicle. In addition, the rear passenger floor mat/carpet area has started coming loose. The vehicle has since been inspected at both Toyota Paarl and Toyota Ottery. Toyota Ottery advised that replacement parts can be ordered and that the vehicle must be booked in again for repairs. While I appreciate that the matter has been acknowledged, I am extremely concerned and disappointed that a vehicle purchased brand new less than a year ago is already experiencing these issues. These defects appear to be related to faulty workmanship or manufacturing defects and should therefore be fully covered under warranty I would also like clarification on whether Toyota South Africa will provide me with a courtesy vehicle while my car is being repaired. I do not believe it is reasonable for me to miss work, arrange alternative transport, or pay for Uber trips due to faults on a new vehicle that are not of my making. I therefore request the following confirmation in writing: That all repairs relating to the water-retaining rear lights and loose rear passenger mat/carpet will be fully covered under warranty. That a courtesy vehicle will be made available to me for the duration of the repair process. The estimated turnaround time for the repairs once the parts arrive. I purchased this vehicle with the expectation of Toyota’s well-known quality and reliability, and I trust that this matter will be resolved professionally and without further inconvenience.
1 reviews | Active since Jan 2020
I have a Corolla Cross XR (the one that supposedly has all the safety tech). One of the things it is supposed to have is “collision avoidance”. Based on the name, one would think it would help one “avoid a collision”. The other day I was driving in bumper to bumper traffic and, totally my fault, became momentarily distracted and went into the car in front of me. No warnings, no breaking and certainly no avoiding. I reported this to my local Toyota dealer and was told that the car will NOT do anything to avoid the collision if you are doing under 20 km/h! Isn’t that exactly what it is supposed to do?
1 reviews | Active since Jan 2020
I have a Corolla Cross XR (the one that supposedly has all the safety tech). One of the things it is supposed to have is “collision avoidance”. Based on the name, one would think it would help one “avoid a collision”. The other day I was driving in bumper to bumper traffic and, totally my fault, became momentarily distracted and went into the car in front of me. No warnings, no breaking and certainly no avoiding. I reported this to my local Toyota dealer and was told that the car will NOT do anything to avoid the collision if you are doing under 20 km/h! Isn’t that exactly what it is supposed to do?
1 reviews | Active since Jan 2020
I am writing to express my dissatisfaction with the service I have received from Toyota Stellenbosch regarding my Toyota Quantum purchased brand new in April 2025. From the day I collected the vehicle, I experienced several issues. Firstly, the taxi was delivered with a faulty fire extinguisher. In addition, immediately after leaving the dealership, I noticed that the vehicle pulled heavily to the right while driving. I reported this issue to the salesperson, Jason Wenn, on 20 April 2025. He advised that he would get back to me regarding the matter, however, I never received any feedback. Due to the ongoing issue, I paid for a wheel alignment at my own expense, but the problem still persisted afterwards. As time went on, I noticed abnormal tyre wear caused by the unresolved alignment issue. I again had to pay out of my own pocket to rotate the tyres and complete another wheel alignment. At that stage, the taxi had not yet reached 25,000 km. Apart from the alignment problem, the vehicle also experienced braking issues from the beginning. I raised these concerns with both the Sales Manager, Yunus Sebera, and the Workshop Manager, Henry Haynes. I was assured by Mr. Sebera that the matter would be resolved as soon as possible. In February 2026, almost a year after initially raising my concerns, I requested a meeting with Mr. Sebera. During the meeting, he sent an email to the Workshop Manager in my presence instructing him to address the issues. Despite this, a week passed without any feedback. I then had to contact Mr. Sebera again to follow up, only to be told that the salesperson was supposed to contact me. To date, I have taken the taxi to the dealership twice regarding the tyre and brake issues, yet after more than a year, the problems remain unresolved. This entire experience has been extremely frustrating and disappointing. From the salesperson to the workshop management, I have received poor communication, lack of urgency, and inadequate customer service. This is certainly not the level of service one expects from a reputable brand such as Toyota.
1 reviews | Active since Jan 2020
I am writing to express my dissatisfaction with the service I have received from Toyota Stellenbosch regarding my Toyota Quantum purchased brand new in April 2025. From the day I collected the vehicle, I experienced several issues. Firstly, the taxi was delivered with a faulty fire extinguisher. In addition, immediately after leaving the dealership, I noticed that the vehicle pulled heavily to the right while driving. I reported this issue to the salesperson, Jason Wenn, on 20 April 2025. He advised that he would get back to me regarding the matter, however, I never received any feedback. Due to the ongoing issue, I paid for a wheel alignment at my own expense, but the problem still persisted afterwards. As time went on, I noticed abnormal tyre wear caused by the unresolved alignment issue. I again had to pay out of my own pocket to rotate the tyres and complete another wheel alignment. At that stage, the taxi had not yet reached 25,000 km. Apart from the alignment problem, the vehicle also experienced braking issues from the beginning. I raised these concerns with both the Sales Manager, Yunus Sebera, and the Workshop Manager, Henry Haynes. I was assured by Mr. Sebera that the matter would be resolved as soon as possible. In February 2026, almost a year after initially raising my concerns, I requested a meeting with Mr. Sebera. During the meeting, he sent an email to the Workshop Manager in my presence instructing him to address the issues. Despite this, a week passed without any feedback. I then had to contact Mr. Sebera again to follow up, only to be told that the salesperson was supposed to contact me. To date, I have taken the taxi to the dealership twice regarding the tyre and brake issues, yet after more than a year, the problems remain unresolved. This entire experience has been extremely frustrating and disappointing. From the salesperson to the workshop management, I have received poor communication, lack of urgency, and inadequate customer service. This is certainly not the level of service one expects from a reputable brand such as Toyota.
1 reviews | Active since Jan 2020
I am deeply disappointed by the massive increase in my Toyota car insurance premium. Although the company did send communication regarding the adjustment, an increase of around 20% still feels excessive and unreasonable for loyal clients. At a time when many South Africans are already under financial pressure, these kinds of yearly increases make insurance increasingly unaffordable. Loyalty appears to count for very little, and long-term customers are left feeling like they are simply expected to absorb whatever increase is imposed. I understand that inflation, repair costs, and risk factors affect the insurance industry, but increases of this magnitude push customers to start questioning whether they are truly receiving fair value anymore. I would strongly encourage consumers to review their policies regularly and compare alternatives instead of assuming staying loyal will benefit them in the long run. Very disappointing experience overall.
1 reviews | Active since Jan 2020
I am deeply disappointed by the massive increase in my Toyota car insurance premium. Although the company did send communication regarding the adjustment, an increase of around 20% still feels excessive and unreasonable for loyal clients. At a time when many South Africans are already under financial pressure, these kinds of yearly increases make insurance increasingly unaffordable. Loyalty appears to count for very little, and long-term customers are left feeling like they are simply expected to absorb whatever increase is imposed. I understand that inflation, repair costs, and risk factors affect the insurance industry, but increases of this magnitude push customers to start questioning whether they are truly receiving fair value anymore. I would strongly encourage consumers to review their policies regularly and compare alternatives instead of assuming staying loyal will benefit them in the long run. Very disappointing experience overall.
1 reviews | Active since Jan 2020
We have received poor service from the Toyota branch in Vryburg with regards to a vehicle that was sent there for service in October 2025, of which we were told by the mechanics that it had a fault with the radiator which was bought and installed. It then started leaking again and was sent back and was told that it is the water pump, then a new water pump was installed in February 2026. After the water pump was installed the car continued having a sound and also consumed a lot of water, which was returned back to the mechanics that told us it had overheated on the head gaskets. After the head gaskets we then asked that the garage make a claim at Innovation warranty and was told that the company would not pay. Afterwards we then took the liberty to then call Innovation warranty as all these issues were covered in the claim, Innovation warranty then said they wont cover the cost as the garage had installed a new cooling system without checking the Thermostat if it was in good condition. The garage then said a thermostat was installed elsewhere after they installed a new cooling system which is not true as we have not installed or bought any new Thermostat since the car was bought. Also the vehicle has always been serviced at Toyota Vryburg nowhere else and now they blame me as a customer for their own fault in the vehicle.
1 reviews | Active since Jan 2020
We have received poor service from the Toyota branch in Vryburg with regards to a vehicle that was sent there for service in October 2025, of which we were told by the mechanics that it had a fault with the radiator which was bought and installed. It then started leaking again and was sent back and was told that it is the water pump, then a new water pump was installed in February 2026. After the water pump was installed the car continued having a sound and also consumed a lot of water, which was returned back to the mechanics that told us it had overheated on the head gaskets. After the head gaskets we then asked that the garage make a claim at Innovation warranty and was told that the company would not pay. Afterwards we then took the liberty to then call Innovation warranty as all these issues were covered in the claim, Innovation warranty then said they wont cover the cost as the garage had installed a new cooling system without checking the Thermostat if it was in good condition. The garage then said a thermostat was installed elsewhere after they installed a new cooling system which is not true as we have not installed or bought any new Thermostat since the car was bought. Also the vehicle has always been serviced at Toyota Vryburg nowhere else and now they blame me as a customer for their own fault in the vehicle.
1 reviews | Active since Jan 2020
2025 Urban Cruiser part not available in the country since March (or maybe even before that). Either all the 2025 Urban Cruisers sold last year were in accidents or Toyota SA forgot to order any parts! The EDA for the part keeps on changing from week to week. First delivery date from the pannelbeater was in early June and we are nearing June! I get pathetic excuses for delays (wrong part arrived at customs, part have to be delivered from overseas, no parts in the country, cant get one delivered from Windhoek) Yet I am still paying my vehicle finance in full for the second month even though I dont have the luxury of my own vehicle (I even requested feedback for re-imbur*****t or part thereof) Yes they provided me with a rental car, which was rejected at first. I then sent another email and requested to speak to a manager which I then got in contact with David Mogale. Team manager - Customer service. If I dont follow up, I dont get any feedback??? Seems to me that only half the content of my emails are being read and feedback given. Have asked to speak to a more senior manager / executive manager numerous times, have requested proof of orders but still no joy! Is this how Toyota SA delivers service to their consumers???? Shocking to say the least. Facebook messanger, robot talking to me! Sorry, I do not seem to understand!!!!
1 reviews | Active since Jan 2020
2025 Urban Cruiser part not available in the country since March (or maybe even before that). Either all the 2025 Urban Cruisers sold last year were in accidents or Toyota SA forgot to order any parts! The EDA for the part keeps on changing from week to week. First delivery date from the pannelbeater was in early June and we are nearing June! I get pathetic excuses for delays (wrong part arrived at customs, part have to be delivered from overseas, no parts in the country, cant get one delivered from Windhoek) Yet I am still paying my vehicle finance in full for the second month even though I dont have the luxury of my own vehicle (I even requested feedback for re-imbur*****t or part thereof) Yes they provided me with a rental car, which was rejected at first. I then sent another email and requested to speak to a manager which I then got in contact with David Mogale. Team manager - Customer service. If I dont follow up, I dont get any feedback??? Seems to me that only half the content of my emails are being read and feedback given. Have asked to speak to a more senior manager / executive manager numerous times, have requested proof of orders but still no joy! Is this how Toyota SA delivers service to their consumers???? Shocking to say the least. Facebook messanger, robot talking to me! Sorry, I do not seem to understand!!!!
Toyota South Africa has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 114 reviews in the last 12 months. Hellopeter has tracked Toyota South Africa across 1,547 total reviews. How is the TrustIndex calculated? →