TM
Tshenolo M
Active since May 2026
2
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2 reviews1 month ago
Toyota Vryburg
We have received poor service from the Toyota branch in Vryburg with regards to a vehicle that was sent there for service in October 2025, of which we were told by the mechanics that it had a fault with the radiator which was bought and installed. It then started leaking again and was sent back and was told that it is the water pump, then a new water pump was installed in February 2026. After the water pump was installed the car continued having a sound and also consumed a lot of water, which was returned back to the mechanics that told us it had overheated on the head gaskets. After the head gaskets we then asked that the garage make a claim at Innovation warranty and was told that the company would not pay. Afterwards we then took the liberty to then call Innovation warranty as all these issues were covered in the claim, Innovation warranty then said they wont cover the cost as the garage had installed a new cooling system without checking the Thermostat if it was in good condition. The garage then said a thermostat was installed elsewhere after they installed a new cooling system which is not true as we have not installed or bought any new Thermostat since the car was bought. Also the vehicle has always been serviced at Toyota Vryburg nowhere else and now they blame me as a customer for their own fault in the vehicle.
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1 month ago
Poor service
Very disappointed with service of Orange Toyota in vryburg my vehicle went for radiator repair after 7 days it was leaking i return it, and was diagnosed with water pump leakage after water pump replacement it starts to consume a lot of water i returned it back again, they indicated that the vehicle is overheating due to thermostat installed in the vehicle is not the original part to my surprise i only service my vehicle at Toyota A Warranty officer indicated that Toyota have failed me because they should have check all the cooling system parts after installion Toyota has cause a lot of damage in my vehicle, and they indicated that for them to assist i need to pay an amount of R18000-R30000
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