CM
CFAO Mobility (PTY) LTD
Claimed Business
CM
CFAO Mobility (PTY) LTD
Claimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CFAO Mobility (PTY) LTD is receiving largely critical feedback across multiple dealerships and brands including Toyota, Ford, Lexus, Volkswagen, Renault and Haval. Customers consistently mention poor after-sales service, unresolved mechanical faults following workshop visits, and disputes over warranty coverage. A recurring theme involves weak communication, with clients struggling to receive call-backs or status updates. Some standout positive experiences highlight attentive sales executives who go beyond expectations, but these are overshadowed by complaints about accountability, undisclosed add-ons, and refund or repair delays.
Performance(last 12 months):
Trustindex Rating
2.5TrustIndex
2.5
Review Distribution
1.6|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 10:48
CFAO Mobility Toyota Cape Town lose to 45 years and owning various brands I’ve had the worst experience ever with Toyota Waterfront Cape Town. -SEVEN weeks of atrocious communication, technical explanations to do things that changed like the tides, countl
Atrocious service from CFAO Mobility Toyota Cape Town - Never again
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 10:48
CFAO Mobility Toyota Cape Town lose to 45 years and owning various brands I’ve had the worst experience ever with Toyota Waterfront Cape Town. -SEVEN weeks of atrocious communication, technical explanations to do things that changed like the tides, countl
Atrocious service from CFAO Mobility Toyota Cape Town - Never again
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 20:05
Poor service
Very disappointed with service of Orange Toyota in vryburg my vehicle went for radiator repair after 7 days it was leaking i return it, and was diagnosed with water pump leakage after water pump replacement it starts to consume a lot of water i returned it back again, they indicated that the vehicle is overheating due to thermostat installed in the vehicle is not the original part to my surprise i only service my vehicle at Toyota A Warranty officer indicated that Toyota have failed me because they should have check all the cooling system parts after installion Toyota has cause a lot of damage in my vehicle, and they indicated that for them to assist i need to pay an amount of R18000-R30000
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 20:05
Poor service
Very disappointed with service of Orange Toyota in vryburg my vehicle went for radiator repair after 7 days it was leaking i return it, and was diagnosed with water pump leakage after water pump replacement it starts to consume a lot of water i returned it back again, they indicated that the vehicle is overheating due to thermostat installed in the vehicle is not the original part to my surprise i only service my vehicle at Toyota A Warranty officer indicated that Toyota have failed me because they should have check all the cooling system parts after installion Toyota has cause a lot of damage in my vehicle, and they indicated that for them to assist i need to pay an amount of R18000-R30000
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 10:16
Worse technicians at Lexus Little falls
Hi Im not sure if there are customers that are considered more priority and those that are considered less priority at Lexus little Falls. Unfortunately the lady that used to provide superior service left the dealer and honestly we already missed her. Im still waiting for a call back from lexus as i mentioned that the fix on the car made things worse. Took the car to the dealer for steering wheel diagnostic only. Unfortunately the car has now developed multiple issues after it was serviced by the same dealer and now one receives no attention from the same dealer that was responsible servicing the car 1. After the car was diagnosed with shaft Ass Steering, they claimed that the car is misfiring though when we took the car to them it was 100% fine. 2. After Shaft was replaced the steering ween is now skewed and wen I pit it straight while I'm driving the car goes off the road and there a irritating noise coming underneath the car as well I have a feeling that my car was given to amateur to work on it and now they don't want to admit that they are ones that caused the Coil Ignition issue because they are the ones who did a major service on the car and they are responsible servicing my car When I advised them to claim from warranty i was advised that the warranty does not cover electrical components after 12 months. The noice on the steering wheel made my car have issues with skew steering wheel and ignition Coil issues as well.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 10:16
Worse technicians at Lexus Little falls
Hi Im not sure if there are customers that are considered more priority and those that are considered less priority at Lexus little Falls. Unfortunately the lady that used to provide superior service left the dealer and honestly we already missed her. Im still waiting for a call back from lexus as i mentioned that the fix on the car made things worse. Took the car to the dealer for steering wheel diagnostic only. Unfortunately the car has now developed multiple issues after it was serviced by the same dealer and now one receives no attention from the same dealer that was responsible servicing the car 1. After the car was diagnosed with shaft Ass Steering, they claimed that the car is misfiring though when we took the car to them it was 100% fine. 2. After Shaft was replaced the steering ween is now skewed and wen I pit it straight while I'm driving the car goes off the road and there a irritating noise coming underneath the car as well I have a feeling that my car was given to amateur to work on it and now they don't want to admit that they are ones that caused the Coil Ignition issue because they are the ones who did a major service on the car and they are responsible servicing my car When I advised them to claim from warranty i was advised that the warranty does not cover electrical components after 12 months. The noice on the steering wheel made my car have issues with skew steering wheel and ignition Coil issues as well.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 12:08
Took My Money Instantly, Now Delaying Refund
I would give a zero rating if I could for Renault Clearwater. Paid cash for a vehicle based on a guaranteed delivery within the week. Immediately after payment, this changed to delays and excuses about stock and backlogs. Communication was poor throughout—I had to follow up myself just to confirm payment was received. Even worse, I was told no stock was available anywhere, yet I found the exact same vehicle at another dealer who could deliver the same day. Now that I’ve cancelled, I’m told the refund will take 3–4 working days. Even though I told them I have to purchase the new car from the other branch not part of CFAO, but they are not willing to make a plan. Interesting how payment reflects immediately when you pay them, but when they must refund, suddenly there’s a delay. This entire experience has been misleading and unprofessional. Outcome expected: Immediate refund without delays.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 12:08
Took My Money Instantly, Now Delaying Refund
I would give a zero rating if I could for Renault Clearwater. Paid cash for a vehicle based on a guaranteed delivery within the week. Immediately after payment, this changed to delays and excuses about stock and backlogs. Communication was poor throughout—I had to follow up myself just to confirm payment was received. Even worse, I was told no stock was available anywhere, yet I found the exact same vehicle at another dealer who could deliver the same day. Now that I’ve cancelled, I’m told the refund will take 3–4 working days. Even though I told them I have to purchase the new car from the other branch not part of CFAO, but they are not willing to make a plan. Interesting how payment reflects immediately when you pay them, but when they must refund, suddenly there’s a delay. This entire experience has been misleading and unprofessional. Outcome expected: Immediate refund without delays.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:31
Do not service your car at CFAO Wiess in Durban they will scratch your car.
I took my car to a service at CFAO WIESS VW in Durban and came back with a huge scratch on the driver's door. Wiess doesn't want to take accountability for that. They are the worst VW on the planet do not take your car to VW Wiess in durban you will regret it.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:31
Do not service your car at CFAO Wiess in Durban they will scratch your car.
I took my car to a service at CFAO WIESS VW in Durban and came back with a huge scratch on the driver's door. Wiess doesn't want to take accountability for that. They are the worst VW on the planet do not take your car to VW Wiess in durban you will regret it.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 13:42
Bad customer service
I Captain Sihle Mbewu wishes to express my disappointment and dissatisfaction for the kind of service I recieved from a service advisor (Shae Naidoo) attached to CFAO MOBILITY TOYOTA EAST LONDON. On the day in question, I instructed my driver to bring in a Toyota Hilux GD-6 RB with registration number (KRW 770 EC) for a service. Upon service inspection,I was informed that there's a missing nut in each wheel, I acknowledge that and I further indicated that there were previously LOCK NUTS in those empty holes and I would like (SHAE NAIDOO) the service advisor to kindly ensure that the missing LOCK NUTS are replaced, of which we were in agreement. I later learned that they replaced the missing LOCK NUTS with normal Studs instead of LOCK NUTS as instructed. I immediately made contact with (SHAE NAIDOO) while the vehicle was still in the premises and expressed my concern. Unfortunately (SHAE NAIDOO) became aggressive over the phone and started yelling at me, informing me that they do not have LOCK NUTS in stock, this basically means that I paid for something that I didn't ask for. I believe there's a vast difference between a LOCK NUT and a normal wheel stud. I extremely hurt and disappointed by how (SHAE NAIDOO) handled my situation and couldn't offer any assistance besides being rude and speaking over her voice.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 13:42
Bad customer service
I Captain Sihle Mbewu wishes to express my disappointment and dissatisfaction for the kind of service I recieved from a service advisor (Shae Naidoo) attached to CFAO MOBILITY TOYOTA EAST LONDON. On the day in question, I instructed my driver to bring in a Toyota Hilux GD-6 RB with registration number (KRW 770 EC) for a service. Upon service inspection,I was informed that there's a missing nut in each wheel, I acknowledge that and I further indicated that there were previously LOCK NUTS in those empty holes and I would like (SHAE NAIDOO) the service advisor to kindly ensure that the missing LOCK NUTS are replaced, of which we were in agreement. I later learned that they replaced the missing LOCK NUTS with normal Studs instead of LOCK NUTS as instructed. I immediately made contact with (SHAE NAIDOO) while the vehicle was still in the premises and expressed my concern. Unfortunately (SHAE NAIDOO) became aggressive over the phone and started yelling at me, informing me that they do not have LOCK NUTS in stock, this basically means that I paid for something that I didn't ask for. I believe there's a vast difference between a LOCK NUT and a normal wheel stud. I extremely hurt and disappointed by how (SHAE NAIDOO) handled my situation and couldn't offer any assistance besides being rude and speaking over her voice.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 14:06
Poor service at CFAO Mobility Toyota Kimberley for the second time
I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026. The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too. She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands. There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already. This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability. This just shows that there is truly a planning problem at your facility that urgently needs to be addressed. Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 14:06
Poor service at CFAO Mobility Toyota Kimberley for the second time
I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026. The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too. She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands. There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already. This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability. This just shows that there is truly a planning problem at your facility that urgently needs to be addressed. Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:43
Unprofessional service
Ijoooooooooooooooo horrible experience, guys please be advised when you buy a car at Toyota polokwane Cfao mobility. ijoooooo those guys there they are adding things that you don't want into package I bought the car last I requested the invoice the guy said he will give me the invoice onced am done signing the contract boom after signing I asked for it he gave me, I saw Autocare rim and tyers, service plan, 5 in one protect and tracker I was so confused n excited at the same time coz I just bought a car. 2 days passed I call the sales guy he said to me let us focus on doing number plate for GP the rest will come after so I have that feel of saying this guy is keeping me going till the fast installment go through I spoke to other guy same whatsapp group the only thing they tell you about it you signed the contract with those things there's nothing we can do. I then tell the guy that those things they were not disclosed to me if they were disclosed I wasn't gonna allow them imagine selling you soup to wash a car for R3500.00 wow am even thinking of returning that car to them because truly speaking they are ****ming poor South Africans imagine you need a car someone is add product on ur package unaware.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:43
Unprofessional service
Ijoooooooooooooooo horrible experience, guys please be advised when you buy a car at Toyota polokwane Cfao mobility. ijoooooo those guys there they are adding things that you don't want into package I bought the car last I requested the invoice the guy said he will give me the invoice onced am done signing the contract boom after signing I asked for it he gave me, I saw Autocare rim and tyers, service plan, 5 in one protect and tracker I was so confused n excited at the same time coz I just bought a car. 2 days passed I call the sales guy he said to me let us focus on doing number plate for GP the rest will come after so I have that feel of saying this guy is keeping me going till the fast installment go through I spoke to other guy same whatsapp group the only thing they tell you about it you signed the contract with those things there's nothing we can do. I then tell the guy that those things they were not disclosed to me if they were disclosed I wasn't gonna allow them imagine selling you soup to wash a car for R3500.00 wow am even thinking of returning that car to them because truly speaking they are ****ming poor South Africans imagine you need a car someone is add product on ur package unaware.
0
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