Philip N

Took My Money Instantly, Now Delaying Refund

I would give a zero rating if I could for Renault Clearwater. Paid cash for a vehicle based on a guaranteed delivery within the week. Immediately after payment, this changed to delays and excuses about stock and backlogs. Communication was poor throughout—I had to follow up myself just to confirm payment was received. Even worse, I was told no stock was available anywhere, yet I found the exact same vehicle at another dealer who could deliver the same day. Now that I’ve cancelled, I’m told the refund will take 3–4 working days. Even though I told them I have to purchase the new car from the other branch not part of CFAO, but they are not willing to make a plan. Interesting how payment reflects immediately when you pay them, but when they must refund, suddenly there’s a delay. This entire experience has been misleading and unprofessional. Outcome expected: Immediate refund without delays.