CF
Celeste F
Active since Feb 2020
27
Reviews
0
Industries
Reviews
27 reviews3 weeks ago
Car Quality
Dear Toyota South Africa Customer Relations, I am writing to formally raise a complaint regarding my Toyota Starlet Cross XR Auto, which was purchased brand new in October 2025. In April 2026, I noticed that both rear light units were retaining water after rainfall. When the boot is opened, water drips out from the rear lights, which is clearly not acceptable for a new vehicle. In addition, the rear passenger floor mat/carpet area has started coming loose. The vehicle has since been inspected at both Toyota Paarl and Toyota Ottery. Toyota Ottery advised that replacement parts can be ordered and that the vehicle must be booked in again for repairs. While I appreciate that the matter has been acknowledged, I am extremely concerned and disappointed that a vehicle purchased brand new less than a year ago is already experiencing these issues. These defects appear to be related to faulty workmanship or manufacturing defects and should therefore be fully covered under warranty I would also like clarification on whether Toyota South Africa will provide me with a courtesy vehicle while my car is being repaired. I do not believe it is reasonable for me to miss work, arrange alternative transport, or pay for Uber trips due to faults on a new vehicle that are not of my making. I therefore request the following confirmation in writing: That all repairs relating to the water-retaining rear lights and loose rear passenger mat/carpet will be fully covered under warranty. That a courtesy vehicle will be made available to me for the duration of the repair process. The estimated turnaround time for the repairs once the parts arrive. I purchased this vehicle with the expectation of Toyota’s well-known quality and reliability, and I trust that this matter will be resolved professionally and without further inconvenience.
0 replies
6 months ago
Delivery
if i could give 0 stars i would placed an order on the 18/11/2025 (states it will take 2-5 working days to deliver) its the 28 November 2025 and still no delivery been calling the call center, its been escalated to the complaints team and all the store ever say's is will deliver tomorrow do they expect me to just stay home everyday from work in order to collect package that was suppose to be delivered on the 24/11/2025 if i do not receive my delivery today i want a full refund and i definitely will not use or recommend builders warehouse
1 reply
7 months ago
unorganized staff
1. Stove was logged for return on 05/11/2025 2. Courier called me on the 07/11/2025 to say they there to collect the stove and return to store 3. On 10/11/2025 I got a call again from the courier company to arrange collection and I advised them it was already collected 4. On 10/11/2025 I called Builders Warehouse customer care and the agent struggled to get hold of the store/team needed to assist with my query on my refund 5. 13/11/2025 Agent called me back and said that the store said they still waiting for the stove to arrive by them, she not sure why it’s taking so long – then I told her thank you ill contact on Monday/Tuesday (17/18 November) again if I didn’t get any feedback on the refund 6. On 14/11/2025 the courier company calls me again to arrange collection 7. Called the customer service line again on the 14/11/2025@ 12:18 and the person that answered wasn’t helpful at all didn’t even request my order number/ref just said someone will call you backed Please urgently assist Thembi Kosis 0720308422 collected the stove on the 07/11/2025 from my premises, it’s the 14/11/2025 how has the stove not been delivered to the warehouse/store yet for my refund to be processed Order Number 2024185064 Return ID B1UORSEHT2T
3 replies
7 months ago
Authorisation department never available
How long does it take for your authorisation department to released uncleared/ reserved amounts I sent an email on 21 October for reseavered amounts dated back to to 14 Aug Account says balance R13000, available R4000 Please sort out this department as this is not the first time this is happening I can't keep calling in for the same problem
1 reply
8 months ago
Authorisation department
Why does authorisation take their own time, this is not the first time this happens 20 Sep - sent an email to authorisation 22 Sep - called in, was told to wait 24hours as this it how long it takes to get to an email /query 25 Sep - called in again, gave my case number was told it was escalated to Authorisation and the money should be reversed back into KY account within 24 hours It's the 29 September and still no money, the hold/reserve is still on the R5791. 50 Does ABSA think I have money laying around this it can take so long for my funds to be available to me
1 reply
8 months ago
from the the call ce...
from the the call center to the person dealing with my claim, the response time is quick
1 reply
11 months ago
No Refund
On Tuesday, May 20, 2025 at 09:02:24, i cancelled a booking and requested refund, and received an email saying it would take 7 - 21 working days. (21 days would have been on 18/06/2025) On the 17/06/2025 i send a follow up email requesting the status of my refund and got a reply on the 17/06/2025 requesting my bank account details On the 24/06/2025 i send another follow up email and got a reply on the 25/06/2025 saying my bank details is with account for processing i sent another follow up email on the 27/06/2025 no reply today is the 30/06/2025 , which is 28 working days since my request and your company has still not refunded me
0 replies
11 months ago
No Refund
On Tuesday, May 20, 2025 at 09:02:24, i cancelled a booking and requested refund, and received an email saying it would take 7 - 21 working days. (21 days would have been on 18/06/2025) On the 17/06/2025 i send a follow up email requesting the status of my refund and got a reply on the 17/06/2025 requesting my bank account details On the 24/06/2025 i send another follow up email and got a reply on the 25/06/2025 saying my bank details is with account for processing i sent another follow up email on the 27/06/2025 no reply today is the 30/06/2025 , which is 28 working days since my request and your company has still not refunded me
1 reply
13 months ago
tracker account department
my month to month account with tracker was doubled paid R1900.00 PAID TWICE i contacted tracker the end of February 2025 to refund the one payment of R1900.00 (as i am not on a contract) and received an email on the 01/04/2025 to send proof of payment i did so on the 01/04/2025 @ 11:42 to date i have not received any response from the credit controller Excavia Leyds
2 replies
14 months ago
wont go to this place again
Don't buy from this place. i paid More than R3000 for my pensioner mothers glasses in December 2024 her frame came loose in March 2025 and she is told it her fault and it will cost R1900.00 to fix. i went for spectacles 2 weeks after her and the spectacle box broke after 2 weeks
0 replies
Review Distribution
5 Star
2 (7.407407407407407%)
4 Star
4 (14.814814814814815%)
3 Star
0 (0%)
2 Star
6 (22.22222222222222%)
1 Star
15 (55.55555555555556%)